Microsoft Word - Retailer's Welcome Manual (2016).doc

WILLOWBROOK TENANT MANUAL 2016

Gift Cards Willowbrook Shopping Centre Gift Cards are available in denominations of $10 to $500 and can be purchased at the Customer Service Centre. We actively promote Gift Cards to the general public and corporations. It is very important that you and your staff know how to accept them. Handling procedures are listed in the Gift Card Merchant Guide and should be posted so your staff may follow these procedures correctly. Any merchant inquiries should be directed to Store Financial at 1.800.755.8608 or Willowbrook’s Customer Service Centre at 604.530.4492. Gift Certificates All expired gift certificates are re-issued on a Gift Card. Please contact Customer Service for more information. Gift Wrapping Gift wrapping service is available at the Customer Service Centre year round. Shoppers can have their purchases wrapped in a selection of paper or bags to suit any occasion: weddings, birthdays, baby showers, whatever the occasion. We have a great selection of eco-friendly wrapping, bags, and ribbon options to meet your needs. Prices start at just $3. Specialty Leasing We are dedicated to adding interest, activity and change to our merchandise mix in the shopping centre. The area of specialty leasing provides an opportunity for innovative products to be introduced to our market and offers our customers a constantly changing shopping experience. Cart Wheels Our Cart Program includes versatile vending carts. These carts can be leased to create an ever-changing display of exciting new products and take advantage of profitable impulse buying. A chance to experiment for a short time or grow into an even larger location with a minimum of investment and maximum of return. For more information contact Cart Wheels at 604.436.1171.

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