WILLOWBROOK TENANT MANUAL 2016
Temporary Tenant Program This program utilizes vacant space by leasing to temporary tenants on a short-term basis. To avoid unsightly empty stores and increase product mix within the centre until a permanent tenant is found, these stores are leased to more experienced retailers. These vacancies vary in size and location and are an excellent vehicle to expand and test the sales of your products without a permanent commitment. Permanency can be considered while your store develops a client list and profits from low start up costs. Carts and Temporary Tenant Program opportunities are available to our permanent tenants as well. Please contact the Administration at 604.530.2115 to discuss these programs and how they can work for you! Maintenance Services Shopping Centre Maintenance staff are responsible for the upkeep of common areas of the shopping centre and the surrounding grounds. Maintenance staff are not responsible for repairs inside a tenant’s premise, changing of light bulbs, or the moving of stock or furniture. On occasion, store related maintenance will involve cleaning a storefront or lobby or small repair. You should have a tool kit in your store to help you with minor repairs, i.e.: hammer, screwdriver, staple gun, plunger, etc., as we can not offer this type of assistance for so many stores. We are always available for emergencies. We encourage your calls on maintenance related issues. Our goal is a clean and safe environment for staff and shoppers. Please call us immediately to report spills, leaks and other maintenance issues so that we may resolve them quickly. Our Maintenance staff carry radios and are in direct contact at all times. To contact Maintenance call: 604.530.2115 Waste Removal & Recycling All Merchants are required to take their non-recyclable waste and recycling waste from the store and deposit it within the compactors or recycling containers. Please do not empty your waste in to the common area waste containers. These containers are meant for customer use. If Merchants fill them up with their waste, they become full very quickly. If they are full, the customers cannot use them. There are four compactors provided for your use, two in each the north and south loading docks. Two are for refuse only and the other two for cardboard only. We also have two areas designated for compostables, one in the north by Kin’s Farm Market, and one in the south loading dock behind the Food Court. All compostable food waste should go into these containers as required by law. Please familiarize yourself and your staff on their proper use. If you have any questions or problems, please contact the Administration Office. We are happy to provide an orientation of the facilities which can be arranged by contacting the Administration Office at 604.530.2115.
Page 6
Made with FlippingBook Annual report