WILLOWBROOK TENANT MANUAL 2016
Heating and Ventilation The shopping centre owns and maintains all heating and ventilation equipment. Tenants own the thermostats within their store. If you are too hot or cold, call 604.530.2115 and a staff person from the Maintenance Department will come to your store and adjust the heat/cool setting. Do not try to adjust your thermostat as it may cause the unit to freeze and stop working etc. Pest Control The shopping centre has an extensive pest control system in place for the mall common areas, however it is recommended that each store also have their own service agreement to combat seasonal problems such as mice, spiders and other pests. All food service merchants must have a pest control contract in place at all times and a copy of the contract submitted to the Administration Office annually. Rules for Successful Retailing 1. Please keep your store open THROUGHOUT ALL SHOPPING CENTRE BUSINESS HOURS. The centre hours are as follows: Monday, Tuesday & Saturday 9:30 am – 6:00 pm Wednesday, Thursday & Friday 9:30 am – 9:00 pm Sunday & Statutory Holidays 11:00 am – 6:00 pm Special Hours (Christmas, etc.) Advised by memo 2. Please do not use or permit any part of the premises or common areas to be used in such a manner as to cause a nuisance. The landlord shall have the sole discretion to determine whether any noise, lighting, vibration or smell constitutes a nuisance. 3. Refuse, supplies or merchandise shall not be placed or be allowed to remain in the service corridors during centre hours. Waste must be taken to the available compactors. 4. Signage, display material or merchandise may not be placed beyond your lease line. 5. Signs, display material or advertisements may not be attached to windows, doors or any exterior or portion of the premise. 6. Signs visible from the storefront must be of professional quality. 7. Fascia signs must be kept lit during business hours. 8. Please ensure that the premises are at all times maintained in a clean and well repaired condition.
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