WILLOWBROOK TENANT MANUAL 2016
9. Each premise is required to have their own in store ABC fire extinguisher, which must be inspected and serviced AT LEAST once annually. 10. There MUST be 18’’ of clearance from sprinkler heads in all storage areas. No decorations are to be attached to sprinkler heads. 11. Any landlord maintenance problems such as building damage, roof leaks, liability concerns or other maintenance problems should be reported immediately to the Administration Office. All such calls are logged daily and followed up. 12. Tenants are responsible for mechanical, electrical and plumbing problems within their own premise. In the event of an emergency or if you require assistance from a contractor, please contact the Administration Office at 604.530.2115. 13. Alteration of plumbing, electrical, mechanical or signage is not permitted without the prior approval of the Centre Manager. 14. Willowbrook Shopping Centre is a NON-SMOKING retail environment. Smoking is prohibited within 3 meters (approximately 10 feet) of public and workplace doorways, open windows or air intakes. After Hours Access To The Shopping Centre Access to the mall after hours will be through the “Security Door” located on the North side of the centre. Tenants requiring access should advise the Administration Office (604.530.2115) 24 HOURS IN ADVANCE . This applies to any work to be done by outside contractors (carpet cleaning, audits, inventory, etc.). Security will not open any other entrance doors after hours. You are not permitted to let people into the shopping centre once the mall doors are secured before and after mall hours. Mall doors are monitored by alarms after mall hours. Employee access to the shopping centre will be possible during the following hours: Monday – Tuesday 7:30 am – 6:45 pm Wednesday – Friday 7:30 am – 9:45 pm Saturday 7:30 am – 6:45 pm Sunday & Holidays 8:45 am – 6:45 pm Should you require access after or before the above noted hours, please contact the Administration Office, Security, or the Customer Service Centre between the hours of 9:00 am and 5:00 pm. Please try to give 3 – 4 days’ advance notice.
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