SENIOR ENGINEERING MANAGER - ELECTRICAL
CANDIDATE BROCHURE
WELCOME “Welcome to Harrods and thank you for your interest in this Senior role within the Facilities team. Having had a career which spans more than 30 years at Harrods, of which I amenormously proud, I can honestly say that it is the variety and daily challenge that never fails to excite me. Every day brings new opportunity and our search for a leader in this field requires an individual who will embrace this and be committed to our shared goal of delivering excellence for our customers. Our owners share our commitment and continue to invest in a truly unique venuewhere the blend of cutting-edge technology and thoroughbred heritage come together to make Harrods what it is today - a place without equal. We are lucky to play a part in the long history of this globally recognised brand and this iconic building, which is equally recognised the world over. The Senior EngineeringManager HV/LV role is key to the success of Andrew’s team, my division and our business. You will be responsible for making sure we always deliver for our customers, everyday, without fail, andyouwill takepride inhaving that responsibility. Our building is complex - some say the most complicated building in Europe - and of a scale and age which presents challenges. But it also presents opportunities for the successful candidate to deliver a legacy that they can be proud of. Enjoy the brochure, be excited, and I look forward to welcoming you in store soon”
James Healy - Director of Store Operations
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Candidate Brochure
TABLE OF CONTENTS
INTRODUCTION..............................................................................4 - 5 WELCOME TO HARRODS.........................................................6 - 9 LOCATIONS.....................................................................................10 - 11 VALUES..............................................................................................12 - 15 JOB DESCRIPTION. ...................................................................16 - 17 PERSON SPECIFICATION......................................................18 - 21 WORKING FOR HARRODS................................................. 22 - 23 FM TEAM STRUCTURE. ....................................................... 24 - 25 APPLICATION PROCESS AND ADDITIONAL INFORMATION............................................................................ 26 - 27
Senior FMManager – Electrical HV/LV 3
INTRODUCTION Harrods are seeking to appoint a Senior Engineering Manager to be the subject matter expert of the company’s ‘end to end’ electrical infrastructure, distribution, and associated asset base. Opened by Charles Henry Harrod, an East End grocer and tea merchant, in 1834, relocating to Knightsbridge in 1849, the Harrods store is recognised globally as a symbol of excellence. The desire to make the impossible possible is embedded in their culture. This is why today, they ask all of their colleagues to believe in the Art of the Possible. To challenge all conventional views of what is and isn’t possible and in turn creating new possibilities into an art form. Working closely with the Head of Facilities, as the Senior Engineering Manager, you will play a key role in the delivery of the estate’s strategy, with the remit to design and implement the roadmap for power, ensuring an efficient and resilient environment. You will lead the 24/7 electrical shift team, tasked with maintaining all electrical infrastructure in a safe and compliant manner.
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Candidate Brochure
Watch the briefing video with Andrew Luxmore, Head of FM (Store Operations) to hear more about the role, the challenges and an overview of the electrical infrastructure at Harrods.
This role offers a fantastic opportunity to join the facilities senior leadership team at Harrods. With the mission of looking after and improving this iconic institution as a custodian of the Estate, you’ll operate in a challenging, fast-paced environment where both conservation and the need to innovate and build for the future are intertwined. Harrods’ facilities team play a key role in keeping the London Landmark safe and ever improving, developing with the demands of our customers.
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WELCOME TO HARRODS
As many lives, generations, cultures and stories pass through our doors, our mission remains unchanged: to service the needs and aspirations of our customers, to create new stories and bring moments of delight. Whoever they are and wherever they come from, our customers can always expect to be treated with grace, courtesy and care.
Opened by Charles Henry Harrod, an East End grocer and tea merchant, in 1834, relocating to Knightsbridge in 1849, our store is recognised globally as a symbol of excellence. It was after a fateful evening in 1883 that our defining moment came. On this night, despite the store burning down; we still
managed to fulfil all Christmas orders on time and exceeded all of our original trade targets. Since this event and the unswerving determination
of our people that followed, the desire to make the impossible possible became embedded in our culture. This is why today we ask all of our colleagues to believe in the Art of the Possible. To challenge all conventional views of what is and isn’t possible and in turn creating new possibilities
into an art form. This is what drives us, this is our flame.
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Candidate Brochure
Since 2010, our Owner Qatar Investment Authority (QIA) has supported our decision to invest into the evolution of the store. From Fashion Designer rooms to extended beauty Halls, food halls and restaurants, every aspect of the store is being re- imagined to optimise the customer experience and enable us maintain our place as the masters of luxury and the experts of exceptional. Every year, over 60 million domestic and international visitors connect with us online and through our stores in Knightsbridge, Heathrow and Gatwick airports as they wish to experience something unique that is quintessentially British. This can only be possible with the dedication of our people. Speaking in Mandarin, Arabic, French or English ( just to name a few), they are trusted experts and guides who help customers make the most informed and inspired choices possible. Our people are our strength - their unique personalities and their desire to exceed expectations are what enables us to make the impossible possible for our customers. Our customers are at the heart of our success. They’re the reason we exist, and we never forget it. And we’re always looking for new exceptional people who want to connect to them, to delight them and to become part of our story.
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Candidate Brochure
We are truly unique - a house of maisons, a modern atelier, a
workshop of wonders, a convener, patron and a celebrator of the world’s finest. Known around the world as one of the great luxury emporiums, we offer a transformative experience to customers who know that true value of exceptional goods and services lies beyond price. We are committed to excellence and artistry, inspired to reinvent and surprise, ensuring our position as a leader in the category.
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LOCATIONS
KNIGHTSBRIDGE Harrods is a truly iconic landmark known all over the world – we work in and around the beautiful Harrods building. We’ve been located in Knightsbridge since 1849 when our founder Charles Henry Harrods moved his business here from East London. Today, Harrods is one of the world’s few single-site department stores, occupying a prime five-acre site along the Brompton Road. What the customers see is only part of our story– we have a distribution centre hidden beneath the city in seven underground floors, kitchens galore, a fantastic bespoke alterations team, state of the art security and our retail support teams. The Harrods store is rich in history but modernising all the time. We’re proud to be part of its development. HAMMERSMITH Harrods Headquarters and home to many of our exceptional teams. From HR, eCommerce, Creative, Marketing, Corporate, Buying and many more, over 800 of our people are now based in our two towers and eight floors of modern office space. Situated in a prime position between Hammersmith and Kensington Olympia. These offices are more spacious than Knightsbridge, and they are open plan and flexible with lots of areas to be creative.
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Candidate Brochure
THATCHAM Our state-of-the-art distribution centre is in Thatcham, West Berkshire. The site receives luxury merchandise from all over the world and services our Knightsbridge store, airport boutiques and expanding e-commerce operations. With automated processing, low bay areas, a modern mini-load system and brand-new warehousing vehicles, Thatcham’s activities are slick, smooth and of the highest standards. HARRODS STUDIO The Harrods studio teams create all of the product shots and descriptions for harrods.com, along with supporting creative requests for the wider business. From fairytale ball gowns, food and fine jewellery to homewares, handbags and Harrods teddy bears, up to 3,000 products a week make their way through scheduling, styling, photography and copy to deliver the best possible experience for Harrods’ online customer base. H CAFÉ - HENLEY Our stand-alone café in Henley. H café operates as a lifestyle destination; showcasing a curated range of gifting options across food, drink and home accessories. Plus, our customers can order straight from our store and pick up their purchases with our click and collect service. HARRODS OUTLET - WESTFIELD LONDON The outlet has been designed to support higher levels of social distancing by allowing more space for customers to browse Harrods renowned sale while simultaneously enabling a wider product selection of new-season and exclusive product in our Knightsbridge store. The outlet will offer a curated edit of premium stock from the existing season; supporting the business in retailing remaining stock in a responsible and sustainable way.
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1 VALUES We have five employee values that will show us the way. These Values are
Our people make the difference and set us apart. We are warm, curious, humble and genuinely interested in others. We believe there is no substitute for thoughtfulness, civility and care. We really care. About our people, our customers and each other. We believe there is great reward in going further, pushing for greater and exceeding expectations. It’s our pleasure to bring magic and create marked moments of delight. This is what drives us to go beyond, for each other, and for our customers. We act all times with initiative, confidence, good manners, integrity and discretion. We work hard to continuously build our knowledge and cherish our relationships to be trusted experts and guides. We act responsibly and do the right thing. We are very proud of our trusted brand, our heritage and our store. We recognise it is our people who bring the brand to life by doing things properly, taking ownership and being attentive to detail. We believe every detail matters, and everything means something. We believe we are so much better when we work together. We really value teamwork. We celebrate all cultures, backgrounds and experiences, and look outward (as well as inward) for inspiration and ideas. We are not one voice, but many, aligned by our values but free to be ourselves.
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the behaviours and ways of working that we attach the most importance to at Harrods. We use our Values to illustrate how we want to be with each other, with customers, with suppliers and other stakeholders.
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Candidate Brochure
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Candidate Brochure
At Harrods, we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
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JOB DESCRIPTION
Working as part of the senior leadership team, the Senior Engineering Manager for Electrical will be the subject matter expert of the company’s ‘end to end’ electrical infrastructure, distribution, and associated asset base. Leading a successful in-house Electrical Engineering team in a 24/7 business critical environment.
Job Title: Location:
Senior Engineering Manager
Based at Harrods in Knightsbridge Head of Facilities, Store Operations
Reporting to:
KEY RESPONSIBILITIES 1. Power management and future strategy 2. Day to day management of the Electrical Engineering team 3. Duty Manager tasked with management of all facilities operations 4. Future Vision – Make innovative and lasting changes to a recognised institution
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Candidate Brochure
PRINCIPLE TASKS AND ACCOUNTABILITIES
• Ensure the electrical provision for all sites is designed, integrated, manned, operated and managed in a manner that ensures demonstrable compliance and meets the requirements of the business in the safest and most cost-effective way. • Ensure all works are carried out under a fully auditable permit system. • Ensure that all teammembers are demonstrably and appropriately qualified, trained and informed, in order that all operational requirements can be addressed by the duty shift in terms of 24/7/365 operation, maintenance and disaster recovery. • To be responsible for all formalised processes, procedures and records are managed in a fully auditable manner that ensures absolute compliance with all statutory and regulatory requirements at all times. • Responsible for managing OpEx and capEx budgets for the Electrical provision with a tolerance of +0% to -5% • To see that all electrical systems and infrastructure is demonstrably in its optimal operating condition, has been subjected to all maintenance requirements and is statutorily compliant. • Consult with stakeholders to realise a 25-year capital management plan for all electrical infrastructure whilst providing leadership and direction to the tea through coaching, supporting and developing in order to maximise performance and identify potential. • Ensure a safe, sustainable and compliant provisions, of all above services, in terms of 24/7/365 operation, maintenance and disaster recovery, actively supporting the company’s environmental ambitions and targets through procurement, operation and disposal cycles.
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Candidate Brochure
PERSON SPECIFICATION
We are seeking an expert in electrical Facilities Management, who is excited by this unique opportunity to work with a landmark British institution. As the successful candidate, you will have held a Senior Authorised Person (SAP) position in a previous role, with demonstrable experience in project management. You are a natural leader, self- motivated and able to work under pressure in a fast-paced, prestigious 5-star environment. You will be versed in BS76671 Low Voltage Electrical Inspections & Testing (18th Edition IET Wiring Regs) and be able to derive and implement a comprehensive and formal Governance Structure for all positions with the Electrical Engineering hierarchy from the Senior Authorised Person (SAP) HV to Competent Person (CP) LV. COMPETENCIES Management: • To be part of the Senior Leadership team, responsible for the implementation and delivery of the maintenance strategy • Proven track record of managing a 24/7 shift team • Ability to coach, teach, train and mentor others • Leading, developing and motivating staff • Influential within the team and industry bringing people on board whether customer or colleague
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Skills: • An expert in electrical infrastructure, distribution, and associated asset base. Able to become the Senior Authorised Person (SAP) HV. • Extensive experience in electrical maintenance delivery and project management, with the ability to successfully manage associated budgets • Ability to manage a safe and compliant environment, adhering to statutory and regulatory requirements • Ability to implement new technology to aid maintenance delivery • Able to deputise for the Head of Facilities and manage the facilities provision across the estate, both hard and soft services • Demonstrable experience in a fast-paced, challenging and ever-changing environment Attributes • Good Communication skills, comfortable with securing, maintaining and robustly managing internal & external relationships. • A self-motivated teammember who is encouraging and enthusiastic and able to motivate others • Positive, driven and reliable. • A passion for quality and accuracy. • An innovator who is happy to embrace and instigate change. • Extensive knowledge about industry best practices • A keen practitioner who keeps up to date on the latest industry wide thinking • Ability to work in a client facing role within the industry and have a forward-thinking approach with the ability to develop stakeholder relationships.
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Candidate Brochure
CERTIFICATIONS AND QUALIFICATIONS Essential: • Have currently hold or previously have held Senior Authorised Person (SAP) HV position
• 18th Edition IET Regs • BS7671 Low Voltage • IOSH or NEBOSH Health & Safety
Desirable: • Authorised Person for Pressure Systems • Authorised Person – Confined Spaces
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WORKING FOR HARRODS If you are looking to take the next step in your career with a dedication to electrical engineering and maintenance in an environment unlike any other, this role will open doors for you. Harrods offer great pathway opportunities to develop your career as a specialist and expand your career horizons.
Tell me about Harrods benefits!
We have a whole host of benefits at Harrods and it’s all in our dedicated benefits portal that you will be given access to if you join the business. Below is just a taster of some of the great benefits Harrods employees enjoy. Staff Discount You can enjoy up to 33% discount off purchases within store using your Harrods rewards card plus earn points on your purchases that can be redeemed as cash at any time. Business Clothing Discount You can get 50% off clothing items that you purchase in store to wear at work. What you can purchase depends on where you work and your job role. Season Ticket Loan Up to £10K interest free loan payable over 10 months for an annual ticket (or you can apply for a six-month loan payable over 5 months). Harrods Management Pension Scheme (HRSP Longstanding) You can join the HRSP Longstanding Management pension scheme and contribute a minimum of 6% of your salary which we will match with 10%. Private Medical Cover You are entitled to Single cover for Private Medical with our provider BUPA.
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Candidate Brochure
Holiday Allowance You will receive 25 days holiday rising to 27 days over a five-year period. Day off for your Birthday or Wedding / Civil Partnership Enhanced Maternity 10 weeks full pay followed by £50 per week top up to statutory depending on your length of service. You will also be able to apply for a £1000 interest free loan on return to work to help with childcare. Sabbaticals You can apply for an unpaid sabbatical after 3 years’ service. Corporate Health Service Support from a doctor, clinician and occupation health specialists through line manager referral. You can also take advantage of free flu jabs, mental health support, physiotherapist, discounted massage and podiatry. LifeWorks Harrods employee assistance programme to provide everyday support in times of need. Other benefits include: Cycle-to-Work Scheme – save tax and national insurance on our cycle to work schemes Employee Loans at competitive rates and repayments deducted from your pay National Art Pass – access hundreds of galleries, historic houses and exhibitions for free or at discounted rates with an Art Pass (discounted for Harrods employees). High Street and Leisure discounts - A huge variety of discounts on shopping, utilities, financial products, hotels, travel and more from our benefits website. Discounted Health Cash Plans - Cash plans to help with dental, optical and general health costs Annual GymMembership - Discounted gymmembership from wide variety of gyms deducted directly from your salary (after six months service). Recognition Harrods Award for Excellence - Our top recognition scheme with an Oscars style ceremony that celebrates the very best about our employees and our values. Knightsbridge Club - Celebrates exceptional service delivered by exceptional people Long Service Awards - Our Long Service Awards recognise the long-standing loyalty of our employees over key milestones every 5 years with awards ranging from £750 to £10,000. Instant Recognition - Our way for managers to make a quick reward for standout performance on the spot.
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FM TEAM STRUCTURE
STORE SERVICES & MAINTENANCE MANAGER
FACILITIES HELPDESK MANAGER
POWER SUPERINTENDENT
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Candidate Brochure
HEAD OF FACILITIES STORE OPERATIONS
SENIOR ENGINEERING MANAGER
SENIOR ENGINEERING TECHNICIAN
SENIOR ENGINEERING MANAGER
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APPLICATION PROCESS AND ADDITIONAL INFORMATION Harrods are being supported on this recruitment campaign by the search consultancy The Management Recruitment Group (MRG).
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Candidate Brochure
To arrange a confidential briefing conversation please contact our retained advisors Matthew Donovan (matthew.donovan@mrgpeople.co.uk | 07964 465 343) Matthew Giles (matthew.giles@mrgpeople.co.uk | 07530680159) of MRG. Applications should consist of a comprehensive CV (of not more than 4 pages). Applications should be sent to matthew.giles@mrgpeople.co.uk. At Harrods, we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
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