The role
Key Tasks
• Ensuring all files and shared records are version controlled and located for simple access when required.
Strategic & Operational Communications
• Line manages the Project support administrators and executives to ensure individuals are supported and competent to do the work; providing cover as necessary. • Prepare project correspondence, presentations and communications as needed for status reports, leadership updates, annual planning etc.
• The post holder will lead on integrating Strategic Business Objectives within EFCD and requirements in order to develop, own and lead the EFCD Communications Plan and strategic objectives.
Administrative Support
• Partnering with the EFCD SLT, to provide a robust and cost effective administrative support service.
Continuous Improvement
• Improves Business Performance within EFCD by developing the technology used to create actionable insights from metrics and feedback from internal and external stakeholders. • Acts as the main lead on the Journey Towards Service Excellence Programme, leading initiatives on behalf of the SLT to promote integration and collaboration across the Directorate.
• In collaboration with the EFCD SLT understand and support operational demand across EFCD and develop with them a robust workforce plan that ensures that the right resources with the right skills are recruited, trained and deployed to meet this demand. Collaborate with the HR/Finance Business Partner to refine and shape the plan, developing appropriate contingency plans and flexibility to manage demand uncertainty working with key stakeholders to ensure the plans are implemented. • The Administration Support department has responsibility for a variety of support functions across the directorate including the provision and line management of dedicated administrators and project executive support, together with implementing and monitoring the increased use of SharePoint and the R drive to manage access to central records and information
• Implement a Quality Management System across the Directorate.
Service Delivery
Senior level recruitment | 27 • Manages the provision of University-wide “one stop shop’ services, i.e helpdesk and switchboard; permit and ID card services. • Informs and shapes the transformation of the service delivery approach, continually improving student satisfaction through enhancing the quality of operational data to drive effective change and insight enabling a culture of continuous improvement. • Manages the provision of effective contract performance to ensure the University receives Value for Money from out-sourced services and suppliers, efficient and effective administration support and management and development of Services operating systems, policies and procedures including technical compliance. • Development of a customer engagement strategy to ensure ease of access to Services including development of accredited quality measures, internal promotion and communications • Drives a culture throughout the operational planning team that delivers service excellence and ensures compliance considerations are at the forefront of decision making
Collaborative Relationships
• Builds strong relationships with the EFCD SLT and supporting partners to develop, implement and optimise operational processes and tools that enable the Operations team and overall EFCD function to understand, influence & drive change whilst realising economies of scale.
Project Management
• Provide professional administration and project support to enable Project Managers.(Capital and Revenue) to produce appropriate minutes; reports and cashflow projections as required.
• Provide “project” support to EFCD systems implementation for catering, residences, print, etc.
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