In 2025, Unity Care NW navigated one of its most significant operational transitions — launching a new Electronic Health Records system that temporarily reduced our service capacity. Despite that headwind and rising costs across the board, we closed the year with positive net income from a 10% boost in service revenue. That kind of financial resilience means our doors stay open for everyone who needs us. FINANCES
Organizational Goals: Progress in 2025
Provider of Choice • Epic Electronic Health Record launched in February, modernizing care coordination and patient experience • UCNW pharmacies filled 127,107 prescriptions, administered 4,019 vaccines, and made 4,156 home medication deliveries — serving 7,826 patients in 2025 • Honored with three Cascades Best
• When Extend-A-Hand funding grew scarce, North Sound ACH, an anonymous Donor Advised Fund of Whatcom Community Foundation, UCNW staff, and community members donated to ensure patients received needed medications Employer of Choice • Eight team members
Revenue - $ 53,236,344
Patient Insurance Revenue 90 %
Other Income <1 %
“Amazing staff. Extremely hard working and clearly dedicated and talented. They go above and beyond on a daily basis yet still greet you with a genuine smile and interest in how you are.” – Unity Care NW patient
Private Grants & Donations 1 % Patient Payment Revenue 2 % Investment Interest 2 %
Awards with the Dental Team receiving Silver for Best Dentist Leader in Health Outcomes • Our Insurance Enrollment team
represented Unity Care NW in the national Leadership Women Pipeline program; we also completed the fourth cohort of our in-house Aspiring Leaders program, with 12 participants • 21 team members were promoted in 2025 • Continued unique benefits including
helped connect patients to coverage — contributing to 358 fewer uninsured children and 237 fewer uninsured adults since 2019, even as we grew to serve 2,400 more patients overall
Government Grants & Contracts 6 %
a healthy living reimbursement fund, and a $3 daily bonus for employees using alternative transportation Financial Sustainability • Carefully managed our resources to protect the strong financial foundation we've built, even as healthcare funding faces new uncertainty • Negotiated stronger reimbursement rates with key payers, strengthening our revenue and helping offset rising costs of care When we look back five years, what moves us most isn't a single number. It's what those numbers represent: real people — our own neighbors — receiving mental health visits, cancer screenings, and chronic disease management they might never have had before. This is what 40+ years of commitment to health care for everyone looks like.
• Extend-A-Hand covered costs so more than 900 patients could afford over 2,400 prescriptions • HIV Testing up 73% from 2019; no new HIV diagnoses in 2025; patients on preventative HIV PrEP medication nearly tripled since 2024 • Behavioral Health visits grew 71% since 2019 — from 14,905 to 25,460 visits in 2025 • 46% more eligible patients were screened for breast cancer in 2025 — from 864 in 2019 to 1,261 Sought-After Partner • The Way Station served 1,395 individuals in its first year — nearly double the original 750-person projection, with 1,000 people reached in just six months • The Way Station received a Peace Builder Award from Whatcom Dispute Resolution Center • Honored as a United Way of Whatcom County Partner Agency, with funds benefiting The Way Station
Expenses - $ 51,295,715
Fundraising 2 %
Hygiene 1 %
Medical 23 %
Billing 2 %
Behavioral Health 10 %
Pharmacy 22 %
Administration & Operations 20 %
Dental 21 %
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