In 2025, 23,917 people in Whatcom County — 1 in 10 of our neighbors — turned to Unity Care NW for care they could count on and afford. This report tells the story of a year defined by record-breaking milestones, years of strategic progress, and the first year of The Way Station, a first-of-its-kind facility that's already served nearly 1,400 people. Flip through to meet the patients, providers, and partners who made it all possible.
ANNUAL REPORT 2025
HERE , FOR
EVERYONE
VALUES
VISION Everyone has the opportunity to live their healthiest life. MISSION To increase the years of healthy life in the people and communities we serve.
RESPECT We treat people as we would want them to treat us and strive to understand and reconcile our differences. We practice professionalism and kindness with each other. ACCOUNTABILITY We accept responsibility for our work, invest wisely, and do what we say we will do. INTEGRITY We strive to make honest, responsible decisions and act in alignment with our mission, vision, and values. COLLABORATION We work alongside our patients, staff, and community partners to improve health. INNOVATION We adapt to the ever-changing needs of the future.
Senior Leadership Danielle Crim , Chief Human Resources Officer Charlie Earle , Chief Information Officer Pam Jacobs , Behavioral Health Director Jodi Joyce , Chief Executive Officer Chris Kobdish , Chief Strategy Officer Susan Kranzpiller MD, Medical Director Lisa Nelson , Chief Pharmacy Officer Bonnie Ross , Chief Financial & Compliance Officer Carrie Shane DDS, Dental Director
2025 Board of Directors Jennifer Moldver , President Chris Phillips , Vice President
Vincent Foster , Secretary Adam Van Ness , Treasurer
Teresa Mansoor Denise Morris Catherine Strong
John Coffey Rachael Hagin Cataline Harkleroad
DEAR FRIENDS and PARTNERS
With my retirement rapidly approaching, I want to convey my sincere gratitude for your faithful support that continues to sustain and strengthen Unity Care NW as an essential resource in our community. The following pages recount some of UCNW’s many milestones over the past year, including the completion of a remarkable first full year providing health and hygiene services at The Way Station. You will also find a small subset of our patients’ many expressions of appreciation for our outstanding team members.
We remain enormously grateful to you and all of our partners and donors. Thank you for enabling us to provide care to all who seek it, regardless of their ability to pay. Through your support and investment, we are continuing to increase the years of healthy life in the people and communities we serve. It has been a true honor to work with and on behalf of so many of you over the past 6 years. I so appreciate your continued partnership in the pursuit of our vision: a future where everyone has the opportunity to live their heathiest life.
With deepest thanks and a fond farewell,
Jodi S. Joyce Chief Executive Officer
Closing the 5-Year Strategic Plan (2020–2025) In 2019, Unity Care NW established five organizational goals and three strategic priorities, and then came the pandemic. CEO Jodi Joyce led the organization through it all, helping shape the next plan that will carry this work forward. Here is what we accomplished together. THE YEAR IN REVIEW
2020-2025 Strategic Priorities
Expand Medical & Pharmacy in Bellingham
Create Dedicated Services for People
Open Adult Dental Services for All
Experiencing Homelessness
• Reached record-high dental visit volumes despite COVID disruptions, including resumption of our Mobile Dental program at all Whatcom County schools
• Purchased the 1616 Cornwall building, expanded our clinical footprint, and reached record-high medical visit volumes • Remodeled the 218 Unity Street Pharmacy, expanding capacity and adding vaccination services • Pharmacy patients have grown by more than 56% since 2019 A Look Ahead to 2026 Because of our dedicated team and a community that stood with us, we went into 2026 as we always have — here, for everyone. We also launched a new 5-Year Strategic Plan centered on three priorities: Strengthen our Business Model, Maximize Resources & Facilities, and Enhance & Expand Patient Services.
• Forged the partnership that brought The Way Station from concept to reality with PeaceHealth, Opportunity Council, and Whatcom County • Secured more than $10.6 million in capital funding and $1.5 million in operational funds and opened The Way Station in fall 2024
• Worked with health centers statewide to preserve adult Medicaid dental coverage in Washington
Thanks to advocacy at the state and federal level, UCNW secured critical policy wins early in 2026 that will support our patients as changes to Medicaid go into effect later this year. 2026 also marks a meaningful transition. After years of visionary leadership, CEO Jodi Joyce is retiring, leaving behind an organization that is
stronger, larger, and more connected to its community. We are grateful for everything we have built together during her time here, and excited to welcome new leadership to carry this mission forward.
Read more about what we secured for our patients this legislative session.
In 2025, Unity Care NW navigated one of its most significant operational transitions — launching a new Electronic Health Records system that temporarily reduced our service capacity. Despite that headwind and rising costs across the board, we closed the year with positive net income from a 10% boost in service revenue. That kind of financial resilience means our doors stay open for everyone who needs us. FINANCES
Organizational Goals: Progress in 2025
Provider of Choice • Epic Electronic Health Record launched in February, modernizing care coordination and patient experience • UCNW pharmacies filled 127,107 prescriptions, administered 4,019 vaccines, and made 4,156 home medication deliveries — serving 7,826 patients in 2025 • Honored with three Cascades Best
• When Extend-A-Hand funding grew scarce, North Sound ACH, an anonymous Donor Advised Fund of Whatcom Community Foundation, UCNW staff, and community members donated to ensure patients received needed medications Employer of Choice • Eight team members
Revenue - $ 53,236,344
Patient Insurance Revenue 90 %
Other Income <1 %
“Amazing staff. Extremely hard working and clearly dedicated and talented. They go above and beyond on a daily basis yet still greet you with a genuine smile and interest in how you are.” – Unity Care NW patient
Private Grants & Donations 1 % Patient Payment Revenue 2 % Investment Interest 2 %
Awards with the Dental Team receiving Silver for Best Dentist Leader in Health Outcomes • Our Insurance Enrollment team
represented Unity Care NW in the national Leadership Women Pipeline program; we also completed the fourth cohort of our in-house Aspiring Leaders program, with 12 participants • 21 team members were promoted in 2025 • Continued unique benefits including
helped connect patients to coverage — contributing to 358 fewer uninsured children and 237 fewer uninsured adults since 2019, even as we grew to serve 2,400 more patients overall
Government Grants & Contracts 6 %
a healthy living reimbursement fund, and a $3 daily bonus for employees using alternative transportation Financial Sustainability • Carefully managed our resources to protect the strong financial foundation we've built, even as healthcare funding faces new uncertainty • Negotiated stronger reimbursement rates with key payers, strengthening our revenue and helping offset rising costs of care When we look back five years, what moves us most isn't a single number. It's what those numbers represent: real people — our own neighbors — receiving mental health visits, cancer screenings, and chronic disease management they might never have had before. This is what 40+ years of commitment to health care for everyone looks like.
• Extend-A-Hand covered costs so more than 900 patients could afford over 2,400 prescriptions • HIV Testing up 73% from 2019; no new HIV diagnoses in 2025; patients on preventative HIV PrEP medication nearly tripled since 2024 • Behavioral Health visits grew 71% since 2019 — from 14,905 to 25,460 visits in 2025 • 46% more eligible patients were screened for breast cancer in 2025 — from 864 in 2019 to 1,261 Sought-After Partner • The Way Station served 1,395 individuals in its first year — nearly double the original 750-person projection, with 1,000 people reached in just six months • The Way Station received a Peace Builder Award from Whatcom Dispute Resolution Center • Honored as a United Way of Whatcom County Partner Agency, with funds benefiting The Way Station
Expenses - $ 51,295,715
Fundraising 2 %
Hygiene 1 %
Medical 23 %
Billing 2 %
Behavioral Health 10 %
Pharmacy 22 %
Administration & Operations 20 %
Dental 21 %
HERE, FOR EVERYONE: THE WAY STATION’S FIRST YEAR
In November 2024, the doors of The Way Station finally opened, and what happened next exceeded every expectation. We anticipated serving 750 people in the first year. We reached that number in six months. By the end of year one, 1,395 individuals had accessed services at The Way Station. Nearly double our initial projections. The milestone reflects both the depth of need in our community and the power of what four committed partners can build together.
A Year in Numbers The Way Station was built on the belief that everyone deserves access to basic health and hygiene services. The numbers from year one confirm what staff and partners saw every single day: the need is real, and the response has been extraordinary. 1,395 6 months January 2025 people served in year one to exceed the 750-person goal Substance Use Disorder counseling added In addition to showers and laundry, visitors to The Way Station can receive walk-in behavioral health and substance use disorder treatment — and specialized walk-in medical care for
people experiencing homelessness. Ongoing case management helps connect each person to the full range of resources they need, from housing support to specialist care. This entry point is a key intervention for people experiencing homelessness who live, on average, 30 years less than a person with stable housing. By addressing issues before they turn into more serious problems and referring patients to housing case management, specialist care, and recovery treatment, The Way Station is meeting community members facing the biggest barriers to health where they’re at and getting them access to the care they need. In May 2025, The Way Station expanded to include medical respite care through Opportunity Council and PeaceHealth. The Respite Center offers short-term stays for individuals discharged from the hospital with no safe place to heal. It’s care that most people with stable housing never have to think about. For guests of The Way Station, it can mean the difference between healing and readmittance to the hospital.
A Story from Year One A client had been coming in for weeks, mentioning pain he couldn’t shake. Staff encouraged him to be seen by our medical team. A Unity Care NW provider examined him and sent him to the emergency room. A Community Health Worker went with him to the Emergency Department — and stayed. He was diagnosed with stage 4 cancer and entered PeaceHealth’s Whatcom County Hospice House. He sent back a message of gratitude to staff at The Way Station that in his final days, he had three meals a day, a warm dry bed to rest in, and people who knew his name.
What’s Next The Way Station is on track to exceed its year- one numbers in year two. As Whatcom County continues to face a growing housing crisis, the demand for integrated services — hygiene, health care services, and housing support under one roof — only increases. This fall, The Way Station received the Peacebuilder Award from the Whatcom Dispute Resolution Center, recognizing the collaborative spirit that made it possible. It is a fitting tribute to the years of trust-building, shared purpose, and sustained commitment from Unity Care NW, Opportunity Council, PeaceHealth, and Whatcom County Health and Community Services. We are grateful for every partner, neighbor, donor, and community member who helped make The Way Station a reality. Because of you, the doors stay open to provide health, hope, and dignity — for everyone.
Watch: The Way Station’s First Year Watch a video tour of The Way Station, meet Health & Hygiene Manager Don Cook, and hear highlights from year one.
Here, For Everyone PROVIDERS WHO CARE
Behind every healthy outcome is a skilled and compassionate provider. We're grateful for the Unity Care NW team members who give so much of themselves to the people and families we serve. These are the words of real UCNW patients.
“I love my primary Jessica Wynne. She's understanding and helps me w/ all my medical needs.”
“Jesse and Dr Faber are the best . Definitely was well taken care of by them and it's even cooler when you can joke with your dentist while getting a tooth pulled. Made the experience 1000% better than expected.”
“Dr. Krissa Is absolutely incredible. I had a filling fixed 3 times and for some reason it just wasn't right, she fixed it on her first try and it's already 1,000 times better! She took every second to check in during my visit and had so much enthusiasm and kindness while working!”
“Amazing sta . Extremely hard working and clearly dedicated and talented. They go above and beyond on a daily basis, yet still greet you with a genuine smile and interest in how you are and your day. Thank you for all you do for my family and the community as a whole.”
“I appreciate my psychiatrist,
Nathan Anderson, and the way he has compassion. I can come to him when I'm having a hard time and he does everything he can to help.”
“I so very much appreciate the time and thought Denise Plaisier put into my symptoms/situation. Finally got me on the path to healing and pain free mobility.”
“I normally hate going to the doctor, but Lara Togoan has single- handedly changed my mind on this. I am always happy to hear her input and discuss options about
“Thank you to the team from front desk to dentist assistant & dentist. Thank you for making me feel comfortable every step of the way. Making sure I was OK telling me step by step what was going on.”
See more provider appreciation at unitycarenw.org/ doctorthankyous
“Dr. Sharon Junge is an excellent doctor. I can get a blood draw here without going elsewhere. Counseling services are available!”
my mental health. 10/10 provider.”
1 in 10 1 in 10 People in Whatcom County 23,917 patients depended on Unity Care NW for affordable whole-person care in 2025, all on their own unique health journey. Through 108,336 total clinic visits across all service lines, we were here, for everyone.
40,696 MEDICAL VISITS In 2025, Unity Care NW provided
42,290 24,116
127,088 PRESCRIPTIONS
DENTAL VISITS
BEHAVIORAL HEALTH VISITS
Who walked through our doors In 2025, our patients got healthier
11,557 RURAL PATIENTS 14,268 MEDICAID PATIENTS
79 % of diabetic patients maintained good blood sugar control. Sustained strong performance from 78.5% in 2024. 71.9 % of patients with hypertension had their blood pressure under control. A jump of more than 16% from 2024 — the strongest clinical outcome improvement of the year. 767 migrant and seasonal agricultural workers — serving a community that helps to feed our region and deserves care. new HIV diagnoses. We tested 620 more people than the year before. Our communicable disease team and the power of prevention are making a difference. 3,790 patients are best served in a language other than English. Nearly 1 in 6 patients use our free translation services available in all languages.
9,152 PATIENTS ON SLIDING FEE PROGRAM
7,360 CHILDREN 2,923 SENIORS 65+ 2,894 UNHOUSED PATIENTS
Here, for Everyone
THANK YOU to our 2025 CONTRIBUTORS
Unity Care NW extends deep gratitude to our individual, corporate, foundation, and government donors. Their generous support helped ensure that unhoused community members received showers and crucial health care, children gained healthier smiles, patients were able to get their medications even when they couldn’t afford them, families received life-changing mental health care, and friends and neighbors had access to high-quality affordable medical care no matter their income level or insurance status.
INDIVIDUALS Anonymous donation (In Honor of Dr. Elizabeth Gehringer) Philip Andress Jr. Brenda and Carl Asplund Lynn Bahrych Woody Bakke (In Honor of Jessica Wynn) Mike and Diane Bates Dr. Ron Battle and Linda Burshia-Battle Diane Becker Linda Blackwell and David Goldman Jill and Gary Blair Mary Frances Brown Steven and Denise Bruce Kolby Cain (In Honor of Dr. Brunk) Scot Casey Richard and Karen Clark Margot Clemmens Don and Michelle Cook
Kevin Geraghty CCIM Aamir K Ghaffar John and Alice Graber Linda Grant Julie Guay Carly Haapala Sarah Hammond Robert Hawk Victoria Henderson (In Honor of Clara Noble) The Henley Family
Melinda Lunsford David and Tisch Lynch Terri and Tom McCalla Sheila McGrath Tim and Linda Miller Judy Moldver (In Memory of Dr. Eric T. Moldver) Jackie Nelson (In Honor of Lisa Nelson) Jacqueline Nicolai and Thomas Burkland
Sooky Fund (In Honor of Frank James) Ruth Steele
Caty Strong and Tom Moore Dorothy Strong (In Memoriam) Shaun P. Sullivan MD (In Memory of Emil Hecht, MD)
Leslie Sweeney Mary Swenson Jenna Szoka Mistie and Michael Taylor Maureen Traxler Tamara Tregoning and Caleb Sanders
Kirsten Oliver Erin O'Moore Mary and Buzz Ostlund Denise Panthen
(In Memory of Gregory N. Henley) Dr. Harry and Elizabeth Herdman Jo Ann Heydron (In Honor of Dr. Susan Kranzpiller) Claude and Faye Hill Marcy Hipskind Shery L Holtzman Patti and Frank Imhof Roger Jones Will and Jodi Joyce Kelly and Kevin Kaemingk
Elizabeth Vander Pol Whatcom Community Foundation Funds:
Dana Pattison Linda Petrasek
Elizabeth & Richard Gossett Foundation Fund (Endowed) Lemmeud Fund Ben Moeling & Sandra Huang Gift Fund Posel Gockley Fund Phyllis & Charles Self Endowment Fund Susan & Loch Trimingham Heather Whitaker, ARNP John and Kathy Whitmer Holly and Dan Whittle Gil Will Caroline Wofford Susan Wright (In Memory of Kathy Lovdahl) Aliza Yair David and Rena Ziegler
Chris Phillips and Maggie Mamolen Michael Pietro and Christine Kubota Frances R Posel Dan Raas Susan Radke Kainui Rapaport
Susan Costanzo Dorothy Courtis
Gretchen Kammerzell Don and Joy Keenan Thomas King Jan Klineburger
H&B Reardon Rob Reinstra Karen Sansregret
Betty and Glenn Cribbs Catherine Curtin-LeCocq and Stephen LeCocq Derek and Brandi Damon Melvin De Jong Jane Dieveney-Hinkle Pamela Englett Joel and Becky Francik Elizabeth Gabay
Susan Kramer-Pope and Michael Pope Susan Kranzpiller and Jean Pericone
Paul Sarvasy and Sheila Sondik Jackie Saul and Devon McKibbin Miriam and Greg Schwartz Bruce Shepard Lora Sherman Rebecca Frevert and Desmond Skubi
Linda and Richard Krebs Barry and Dawn Landau Jewel Leuba Tami J. Livingston
PUBLIC FUNDERS Bellingham Public Library (in-kind) U.S. Department of Health and Human Services (HHS) U.S. Health Resources and Services Administration (HRSA) U.S. Department of Housing and Urban Development (HUD)
Washington Health Corps (in-kind) Washington State Department of Health (in-kind) Whatcom County Library System (in-kind)
HEALTH CARE CHAMPIONS Special appreciation for these year-round sponsors: Arcora Foundation PeaceHealth Puget Sound Energy
FOUNDATIONS, ORGANIZATIONS, & BUSINESSES Arcora Foundation Binyon Vision Center Bombas (in-kind)
P.E.O. Chapter AP Puget Sound Energy Samson Rope Thrivent Choice United Health Care Community Plan United Way of Whatcom County Visiting Nurse Home Care Vizient and Apexus (In Honor of Lisa Nelson) Washington Association for Community Health (In Honor of Lisa Nelson) Whatcom Community Foundation Women Sharing Hope
Carolina Health Centers (In Honor of Lisa Nelson) Community Health Plan of Washington Faith Lutheran Church Gage Commercial Real Estate Henry Schein and Henry Schein Cares Molina Healthcare Of WA North Sound ACH Opportunity Council PeaceHealth
23 donors wish to remain anonymous All efforts were taken to ensure accuracy of this list. Please contact our Planning & Communications Department with questions or concerns: Development@ucnw.org or (360) 788-2628
“Even though we have other options, I choose this location because of how we are treated and the quality of care.” – Unity Care NW Patient
Medical & Chidren's Dental Services 220 Unity Street Bellingham, WA 98225 (360) 676-6177 BELLINGHAM
Adult Dental, Behavioral Health, Donations and Administration 1616 Cornwall Ave. Ste. 205 Bellingham, WA 98225 (360) 676-6177
In-House Pharmacy 218 Unity Street Bellingham, WA 98225 (360) 752-7406
Quest Diagnostics Lab 218 Unity Street Bellingham, WA 98225
The Way Station Health & Hygiene Center 1500 N State Street Bellingham, WA 98225 (360) 676-6177
FERNDALE
Medical, Dental, and Behavioral Health Services 6060 Portal Way Ferndale, WA 98248 (360) 676-6177
In-House Pharmacy 6060 Portal Way Ferndale, WA 98248 (360) 752-7408
Quest Diagnostics Lab 6060 Portal Way Ferndale, WA 98248
UnityCareNW.org
Unity Care NW is the doing business as (DBA) name of Unity Care Northwest, a nonprofit 501(c)(3) organization. Federal Tax ID: 91-2168190. © 2026 Unity Care Northwest. All rights reserved.
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