Job Description
Customer Service • Deliver outstanding Customer Service in a customer centric way throughout all sales functions • Review, discuss and take action to improve customer satisfaction at each stage of their journey • Review, with your team all data in monthly customer satisfaction surveys on a development by development and overall business unit basis and take action as appropriate • To create a Sales and Marketing department that has a positive customer centric culture, developing skills and attitude to deliver outstanding customer service to purchasers at each stage of their experience Health, Safety and Environment • Build on our culture of “safety first or not at all” • Ensure that all sales department staff have and work in line with the appropriate Health & Safety training • Ensure that all sales areas fully comply with Health & Safety procedures Budgeting and Forecasting • Establish and manage, on a development basis, a direct selling expense overhead budget for the year including monthly reviews of the DSE spend / performance • Be an integral part of the management board to prepare annual budget projections for reservations and legal completions in line with the business unit timetable • Establish and manage the selling prices on a plot by plot basis • Establish fixed departmental overhead for the year • On a regular basis produce a projection for legal completions to the year end in accordance with the build programme • Ensure all sales release prices are realistic and are signed off by the Managing Director • Manage the remuneration packages of the sales team and ensure they are compliant with the Taylor Wimpey Sales remuneration policy Managing the Sales Function • Ensure that Sales Managers and Sales Executives are motivated to achieve their reservation and completion budgets • Monitor on a weekly basis actual performance against budget, projection and forecast. Then in conjunction with the Sales Managers identify reasons for variances and take action where appropriate • Visit developments on a regular basis to ensure that teams are motivated, product quality stands out with both development and product presentation meeting or exceeding the company standards • In conjunction with other Board members undertake monthly site visits • Manage the completion of monthly ‘Sales Excellence’ reports • Lead in the recruitment, induction, motivation, management and monitoring of the sales team – with assistance from the Sales Managers of your sales team • Supervise and make sure that annual staff performance appraisals are carried out for all sales staff. • Actively consider the training and development of sales staff to continually improve performance • Ensure ccurate and timely preparation of weekly and monthly management reports
Page 4 The Estate
Page 5 Buildings
Page 3 Welcome Sales & Marketing Director
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