What Did You Say? 2023

19 Effective Disclosure: Steps for Successful Communication Christopher Conley, Kendall Jenkins, and Shiloh Dawson 20 Legal Communications: Verbal, Written, and Electronic Communications in Malpractice Litigation Arturo Toro, Flavio Gilio Andrade de Meneses, and Mark C. Norris 21 Stressful Conversations and Conflict De-escalation in the Perioperative Arena Jamel Ortoleva and Theodore Lui 22 Benefits of Crisis Debriefing: Learning, Support, and Team Building Melissa Nadler, Scott Doheny and Eric Schmalzried

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Communication in a Heterogeneous Environment

10 Cultural Factors in Healthcare Communication: Understanding the Impact Wissam Mustafa and Salman Hashim 11 Decoding the Unspoken: The Power of Body Language in Medical Communication Maxwell Baker and Rafael Ortega 12 Bridging the Gap: Promoting Health Equity through Informed Consent Eduard Vaynberg and Dylan Feliu 13 Understanding Different Types of Disabilities and Communicating Through Interpreters Neil Ray and Lori Whynot 14 The Language Labyrinth: Striking a Balance Between Plain Language and Precision in Health Care Maxwell Baker and Rafael Ortega

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23 Speaking About Errors: Protected Conversations Jeffrey Liu and Albert Kalustian 24 Unveiling the Ripple Effect: The Impact of Gossip on Communication in the Hospital Environment Sundara Rengasamy

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25 Communicating with Non-Clinical Hospital Leaders and Administrators Daniel Warren III and Natalia Ibañez

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15 Evolving Terminology: Gender, Race, and More Ananya Vasudevan, Dhanesh Binda, and Rafael Ortega

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26 The Future of Communication in Medicine Mauricio Gonzalez and Rafael Ortega

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16 Navigating the Virtual Frontier: Communication Strategies for Optimal Virtual Care Maxwell Baker and Rafael Ortega

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Communication in Specific Situations

17 Communication During a Crisis Robert Canelli and Benjamin Aronow

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18 Adverse Event Documentation: Goals, Thoroughness, and Mistakes to Avoid Andrew Kohner and Mauricio Gonzalez

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WHAT DID YOU SAY?

TABLE OF CONTENTS

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