Contents
Rafael Ortega, MD, FASA Professor and Chair Department of Anesthesiology Boston University Chobanian and Avedisian School of Medicine Alexis Ramirez, MD Assistant Professor Department of Anesthesiology Boston University Chobanian and Avedisian School of Medicine Jennifer Richards, MS, CRNA Instructor Department of Anesthesiology Boston University Chobanian and Avedisian School of Medicine Neil Ray, MAPL Education and Multimedia Specialist Department of Anesthesiology Boston University Chobanian and Avedisian School of Medicine Sundara Rengasamy, MD Assistant Professor Department of Anesthesiology Boston University Chobanian and Avedisian School of Medicine Taylor Shannon, CRNA Instructor Department of Anesthesiology Boston University Chobanian and Avedisian School of Medicine Arturo Toro, BS Medical Student Boston University Chobanian and Avedisian School of Medicine Eduard Vaynberg, MD Assistant Professor Department of Anesthesiology Boston University Chobanian and Avedisian School of Medicine Ananya Vasudevan, BA Medical Student Boston University Chobanian and Avedisian School of Medicine Daniel Warren III, MHA Administrative Director Department of Anesthesiology Boston Medical Center Lori Whynot, PhD RID CI, CT Director of the American Sign Language & Interpreter Education Program College of Social Sciences and Humanities Northeastern University
Foreword
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Acknowledgments
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Introduction Mauricio Gonzalez, Karolina Brook, Christopher Conley, and Rafael Ortega Communication Fundamentals 1 Enhancing Connections: The Power of Effective Communication in
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Diverse Health Care Settings Karolina Brook and Rafael Ortega 2 Components of Good Communication Justin Damaso and Jennifer Richards
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3 Enhancing Communication: The Power of Closed-Loop Communication in Health Care Christian Garcia and Jaime Beer
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4 Hierarchical Communication in Health Care Rafael Ortega
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5 Understanding the Importance of Interdepartmental Communication in Health Care Cory DeSole Faragon and Joseph Louca
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6 Communicating About Patient Safety Karolina Brook and Taylor Shannon
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7 Effective Sign-Out in Medicine: Ensuring Safe Transitions of Care Mason Merriel and Rafael Ortega
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8 Effective Communication Skills for Mentorship in Academic Medicine Chelsea Hough and Wendy Bernstein
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9 Effective Communication Techniques for Pediatric Patients: Enhancing Understanding and Cooperation in the Perioperative Period Mason Merriel and Alexis Ramirez
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WHAT DID YOU SAY?
TABLE OF CONTENTS
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