The West Sussex Bereavement guide

West Sussex Registration Service understands the difficulties you face at this time and we endeavor to provide a sympathetic, helpful and considerate service to you. We hope this guide will give you some help and guidance, as well as providing details of useful groups and contacts that may assist you.

The West Sussex Bereavement guide

The Millstream is set in the heart of Bosham, a quayside village on the shores of Chichester Harbour and is a charming venue for a memorial celebration. We typically cater for groups of 20 to 60 in our sitting room or lawned gardens. There are a choice of menus, buffet or seated, and there is plenty of parking. A fully catered reception with homemade finger food, tea & coffee starts at just £20.00 per person. The Millstream is family owned and has many years’ experience planning and managing functions for all occasions. Our professional team is on hand to help you at this difficult time to ensure the reception runs smoothly.

Bosham, Chichester, West Sussex PO18 8HL Telephone: 01243 573234 Email: • Website:

Welcome When someone dies, there are many decisions and arrangements that need to be made. This brochure aims to give you guidance and to support you through this difficult time. Coping with bereavement is something we will all experience at some point in our lives. Different people react in very different ways and it is common to feel a whole variety of emotions, which can be unnerving and at times overwhelming. West Sussex Registration Service understands the difficulties you face at this time and we endeavor to provide a sympathetic, helpful and considerate service to you. We hope this guide will give you some help and guidance, as well as providing details of useful groups and contacts that may assist you over the next few days and weeks.

Contents 4 What to do when a person dies 5-6 Registering a death 7 West Sussex Registration Offices 8-9 The Coroner 10 Arranging the funeral 11 Checklist 11 Tell us once 13 Return of drugs, medicines and equipment

14 Help and Support 15 Expressions of grief

16 Scattering or interring of ashes 17 Roadside memorials and tributes

17 Leaving money to charity 18 Making provision for pets 18-19 Dealing with scams and doorstep callers, Fire & Rescue Service

To view information online, visit registration.

On these pages you will also find information about registering a death.

This guide is recyclable and carbon balanced.

West Sussex County Council does not support or recommend the products or services advertised nor the organisations advertising them. Readers should satisfy themselves on the suitability of any of these products or services and on the nature and standing of these organisations.

West Sussex County Council will not be liable for any damages or losses howsoever caused or suffered by any person who relies on the information contained in this guide.

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What to do when a person dies

News of a loved one’s death can come in a sudden phone call or you may have shared their final moments after a long illness. Whenever the death occurs your first reaction is likely to be one of shock followed by grief. A death usually leaves us feeling numb, bewildered and frightened of what might lie ahead. The shock and grief may at first leave you dazed and unable to think properly. If you are responsible for reporting the death, making funeral arrangements or executing a Will, these tasks may seem overwhelming. There are professional people and services used to dealing with the bereaved who will help you through the process. If a death occurs at home 1. Contact the family doctor In most cases the doctor will issue a ‘Medical Certificate of Cause of Death (MCCD)’, together with a formal notice stating he or she has signed the certificate. It will also tell you how to register the death with the Registrar of Births and Deaths.

• If the death was sudden, violent or caused by an accident. • If the death was caused by an industrial disease. Under these circumstances the doctor may report the death to the Coroner and a post mortem may need to be arranged. In certain circumstances an Inquest may also need to be held. Please see pages 8-9 for full information on The Coroner’s Service. 2. Contact the police If the death is violent, accidental or there are suspicious circumstances. In these cases the matter will automatically be referred to the Coroner. If a death occurs in hospital The Medical Certificate of Cause of Death (MCCD) will be issued by the hospital doctor unless the Coroner needs to be informed.

The hospital will keep the body in the mortuary until arrangements can be made with the funeral director.

There are some cases when the doctor cannot issue the certificate. They include:

• If the deceased was not seen by a doctor during their last illness or within 28 days prior to death. • If the cause of death is uncertain.


Bereavement Guide

Registering a death

Documents and information you will need to register a death To assist you in giving accurate information, it would be useful, but not essential, to bring supporting documentation with you (eg. Birth certificate, marriage/ civil partnership certificates, NHSmedical card, passport, driving licence).

You are legally required to register a death within five days. It is best to go to the register office in the area in which the person died, otherwise it may take longer to get the necessary documents and this could delay the funeral arrangements. For example, if the person died in West Sussex you can register the death anywhere in the county. You can only register a death once you have the Medical Certificate of Cause of Death (MCCD) from the doctor, or, in the case of a death reported to the Coroner, confirmation from the Coroner’s office that the relevant paperwork has been issued to the Registrars.

You will need to tell the Registrar the following information about the deceased:

You will need to make an appointment to register the death, and the appointment will take about half an hour.

• the date of death • their full name at time of death • any names previously used, including maiden surname • their date and place of birth • their last address • their occupation • the full name, date of birth and occupation of a spouse or civil partner • whether they were receiving a state pension or any other state benefit.

To register the death in West Sussex you can use the online booking service.

To make an appointment visit registration or telephone 01243 642122. Who can register a death? If the person died in a house or hospital, the death can be registered by: • a relative • someone present at the death • an occupant of the house (e.g. manager of a care or nursing home) • an official from the hospital • the person making the arrangements with the funeral directors. Most deaths are registered by a relative. You will need to tell the Registrar your relationship to the deceased, and your full name and address.

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documents the registrar will issue After the death has been registered, the Registrar will issue the necessary forms and certificates as below: • A Certificate for Burial or Cremation (a green form), giving permission for the body to be buried or for an application for cremation to be made (unless this has previously been issued by the Coroner). • Tell Us Once unique number (Department for Work and Pensions). When someone has died, certain central and local government departments need to be informed. The Tell Us Once service makes this easier for you and the Registrar will provide you with a unique reference number together with full details on how to use this service. For more information see page 11. You will also have an opportunity to purchase death certificates which you may need when dealing with the deceased’s affairs eg, insurance policies, bank accounts etc.

Organ and body donation

Human bodies are used to teach medical students about the body and how it works, and to train and develop the skills of surgeons and pathologists. Researchers use human tissue to improve understanding of how diseases start and progress and what keeps us healthy. Organs such as kidneys, liver and lungs are used in transplants to treat people whose organs have failed. To find out more about leaving your body, tissues or organs for medical research, contact the Human Tissue Authority at or call 0207 269 1900. To join the Organ Donor Register, visit www.uktransplant. or call the Organ Donor Line: 0300 123 23 23. Lines open 24 hours a day. Stillbirth When a child is stillborn, a doctor or midwife will issue a medical certificate of stillbirth. A stillbirth will need to be registered within 42 days. The midwife caring for you, or the Registrar, will explain to you who can register the stillbirth, and what other information you need to take with you. A certificate of registration will be issued, free of charge, to the person who registers the stillbirth. You will also receive the document for burial or cremation which should be passed to the funeral director.


Bereavement Guide

West Sussex Registration Offices Bognor Regis Registration Office Durban House South Bersted Business Park Haywards Heath Registration Office Haywards Heath Library

Storrington Registration Office Storrington Library Ryecroft Lane

34 Boltro Road Haywards Heath RH16 1BN

Durban Road Bognor Regis PO22 9RE

Storrington RH20 4PA

Horsham Registration Office Park House North Street Horsham RH12 9SB (satnav RH12 1RL) Littlehampton Registration Office Arun Civic Centre Maltravers Road Littlehampton BN17 5LF Midhurst Registration Office The Grange Bepton Road Midhurst GU29 9HD Shoreham Registration Office Health Centre Pond Road Shoreham-by-Sea BN43 5US

Worthing Registration Office Worthing Library Richmond Road Worthing BN11 1HD

Burgess Hill Registration Office Burgess Hill Library 15-19 The Martlets

Burgess Hill RH15 9NN

(details correct at time of publication. Please see our website for up to date information). West Sussex Registration Service Tel: 01243 642122

Chichester Registration Office The Record Office 3 Orchard Street

Chichester PO19 1DD

Crawley - West Sussex Register Office Southgate Avenue Crawley RH10 6HG (satnav RH10 1SS) East Grinstead Registration Office County Library West Street East Grinstead RH19 4EY

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The Coroner The Coroner is an independent judicial officer appointed by the local authority. Coroners investigate violent or unnatural deaths or deaths of an unknown cause or where the death has occurred in custody or otherwise in state detention. The Coroner’s investigations can take several forms and may result in the holding of an inquest. The Coroner’s officers The Coroner’s Officers work under the direction of the Coroner and liaise with bereaved families, the police, doctors, witnesses and funeral directors. They receive reports of deaths and make enquiries at the direction, and on behalf of the Coroner. Reporting a death to a Coroner Not all deaths need to be reported to the Coroner. In many cases the deceased’s own doctor, or a hospital doctor who has been treating them during the final illness, is able to issue a Medical Certificate of the Cause of Death (MCCD) without reference to the Coroner. If the Coroner has to investigate a death, the Registrar of Births and Deaths must wait for the Coroner to finish their enquiries before the death can be registered. These

enquiries may take time, so it is always best to check with the Coroner’s Office before any funeral arrangements are made. In most cases the decision to investigate will not hold up funeral arrangements. When is a death reported to a Coroner? Registrars of births and deaths, doctors the police and other agencies report deaths to a Coroner in certain circumstances. These include where it appears that: • no doctor attended the deceased during his or her last illness • the deceased was not seen for 28 days before death • the cause of death appears to be unknown • the death occurred during an operation or before recovery from the effects of an anaesthetic • the death was due to an industrial accident, disease or poisoning

• the death was unexpected • the death was unnatural • the death was due to violence or neglect

• the death was in other suspicious circumstances • the death occurred in prison, police custody or whilst being detained under the Mental Health Act


Bereavement Guide

What a Coroner does when a death is reported The Coroner may decide that a post mortem examination and inquest are unnecessary because the cause of death is natural. The Coroner will then advise the Registrar of Births and Deaths that no further investigation is needed. The Coroner may ask a pathologist to examine the body and carry out a post mortem examination (also known as an autopsy). If so, the examination must be made as soon as possible. Post mortem A post mortem is a medical examination of a body carried out by a pathologist in order to establish the cause of death. The Coroner is not required to obtain the consent of the relatives for a post-mortem examination to be made but is required to inform certain persons of when and where the examination will take place. These include the deceased’s relatives and others with an interest in the death, for example, the deceased’s regular medical practitioner and the Chief Officer of Police. Such persons are entitled to be represented at the examination by a doctor of their choice but they have to pay any fee the doctor may charge. Where possible, Coroners will take account of religious and cultural needs. Inquests An inquest is a fact-finding inquiry to establish who has died and when, where and how the death occurred.

West Sussex County Council funds the Coroner’s Courts Support Service whose volunteers give emotional and practical support to families and witnesses attending inquests.

Most inquests are held without a jury. There are certain circumstances when a jury is required. These include

• if the death occurred in custody or otherwise in state detention • if the death resulted from the act or omission of a police officer in the purported execution of his duty. • if the death resulted from a notifiable accident, poisoning or disease Inquest Conclusions Possible conclusions include: • natural causes • accident or misadventure • suicide • unlawful killing • lawful killing • industrial disease • open verdict (where there is insufficient evidence for any other verdict) • road traffic collision • drug or alcohol related death. Alternatively, the Coroner can give a narrative conclusion, which sets out the facts surrounding the death in more detail and explains the reasons for the decision. Coroners Court The Coroner’s Court is currently located at: Edes House, West Street, Chichester or Parkside, Horsham. This is only a brief guide. For further information contact West Sussex Coroner’s Office Telephone 0330 222 7100 Or visit

A coroner must hold an inquest

• if the cause of death remains unknown • if there is cause for the Coroner to suspect that the deceased died a violent or unnatural death • if they died from an industrial disease • if the person died in prison or police custody or was at the time of their death detained under the Mental Health Act. In such circumstances the death cannot be registered until the Inquest is concluded. In order to assist the administration of the estate, a Certificate of Fact of Death can be issued by the Coroner. This certificate should be acceptable to banks and financial institutions, unless it is important for them to know the outcome of the inquest (for example, for an insurance settlement). When the inquest has been completed the Coroner will notify the Registrar of Births and Deaths so the death can be registered.

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Arranging the funeral

National Society of Allied & Independent Funeral Directors Tel: 0345 230 6777 Paying for the funeral Funerals can be expensive so remember to check where the money to pay for the costs will come from before making any arrangements. The deceased may have a pre- paid funeral plan. If the deceased does not have sufficient money in their estate, the person who organises the funeral will have to pay. If you are paying for the funeral and already getting certain social security benefits, you may be able to get a funeral payment from the Department of Work and Pensions. For more information go to If no one is able or willing to arrange and pay for the funeral, the local council, or in some cases the health authority may do so, but only where the funeral has not already been arranged. Wills, probate and inheritance When someone dies you will need to get the legal right to deal with their property, money and possessions (their estate). Youmay need to apply for a grant of representation known as probate. For further information please visit

A funeral can be either by burial or by cremation. You can organise it with or without the help of a funeral director.

If the death has been reported to the Coroner this may affect the date when the funeral can be held.

In some cases the deceased may have planned their own funeral, so check whether the will contains any instructions in this regard. If you are the next of kin and there are no specific instructions, it is up to you to make the funeral arrangements. Taking into account the deceased’s wishes, the key decisions that need to be made are listed below. If you are using a funeral director they will help you with this. • Whether there will be a funeral service (there is no legal requirement to have a funeral ceremony) • Where the body should rest before the funeral • Time and place of the funeral (this can only be finalised once the order for burial/cremation has been issued). • You don’t have to hold a funeral service in a crematorium/place of worship or licensed

building – it can be held in your home. • Type of service (religious, civil or other) • who will conduct the service • whether you want flowers for the funeral or donations to a named charity

To find a West Sussex funeral director, you can check locally, online, or contact:

The National Association of Funeral Directors Tel: 0121 711 1343


Bereavement Guide


Tell us once How does it work?

When someone dies there are many organisations you may need to contact to tell them about the death.

When you register adeath, theRegistrar will add thedetails of the deceased to the Tell Us Once national database. Once the details have been added, you will be given a reference number. You will then be able to complete the process online or by phone with the Department of Work and Pensions.

You might find this checklist useful to help ensure you make the necessary arrangements:

• Accountant • Bank/building society • Benefits agency* • Bereavement register (to remove name frommailing lists - • Child benefit office*

Organisations that currently participate in the scheme:

• Local Councils

• Housing Benefit Office • Council Tax • Collection of payment for council services • Libraries • Electoral services • Blue Badges • Adult Services

• Child’s school, or childcare provider • Church or other places of worship • Clubs and social groups • Council tax office* • Credit card companies/store cards

• Creditors (anyone owed money by the deceased) • Debtors (anyone owing money to the deceased) • Disabled parking permit* (please take to any West Sussex library or return to West Sussex County Council - Blue Badge, Durban House, Durban Road, Bognor Regis, West Sussex, PO22 9RE) • DVLA* (cancel car tax and driving licence) • Employers • Hire purchase/loan companies • HMRC (Income tax office)* • Home help agency/care services/day centres • Hospital clinics (to cancel any outstanding appointments), doctor, dentist, etc. • Insurance providers – building, car, life, household • Internet provider/email and website accounts • Landlord • Library* (return books) • Mortgage provider • Motoring breakdown policy provider • National Insurance Contributions Office (self- employed) • National Savings and Investments (Premium Bonds) • NHS equipment (wheelchairs, crutches, hearing aids etc)

• Children’s Services • Concessionary Travel • Council Housing

• Department for Work and Pensions • Pensions and Benefits

• HM Revenue & Customs • Child Benefit

• Child Tax Credit & Working Tax Credit • Personal Taxation

• HM Passport Office • Passport

• Driver and Vehicle Licensing Agency • Driving licence • Registered Keeper

• Ministry of Defence, Service Personnel and Veterans Agency

• War Pensions Scheme • Veterans UK (Vet UK)

• My Civil Service Pensions (My CSP) • Local Government Pension Scheme (LGPS) • NHS Pensions (NHS) • Scottish Public Pensions Agency (SPPA)

• Passport Office* • Pension providers • Post Office to redirect mail • Probate Office • Professional bodies • Private health care provider • Solicitor

This list is subject to change. For more information visit: (Department for Work and Pensions).

• TV Licence/subscriptions (Sky, Netflix, etc.) • Telephone provider (mobile and landline) • Utilities (gas, electricity, water) *included in Tell Us Once

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CREATE UNFORGETTABLE EVENTS Organise your meet ing and events wi th success in West Sussex

The Copthorne Effingham Park Hotel is part of the global brand of Millennium Hotels & Resorts. Available in this 40 acre picturesque parkland estate are meeting and event spaces for groups up to 800 in different indoor and outdoor venues with an assortment of ready- made menus available at competitive prices. Email: Phone: 01342348857/013 4271 4994 Copthorne Effingham Hotel WEST PARK RD, COPTHORNE WEST SUSSEX, RH10 3EU The Copthorne London Gatwick Hotel is part of the global brand of Millennium Hotels & Resorts. Set amidst 100 acres of picturesque parkland and just a 10 minute drive from Gatwick Airport, we cater to Copthorne London Gatwick COPTHORNE WAY, WEST SUSSEX, RH10 3PG

A warm and inviting historic coaching inn, located in the heart of Petworth.

Our experienced and friendly sta are on hand take care of everything behind the scenes, ensuring the day runs seamlessly whilst you celebrate the life of your loved one.

Seasonal, locally sourced catering options available.

groups up to 150 with ample car parking facilities. Email: Phone: 01342348857/01342 348800 | 01798 344 445 | Angel Street, Petworth, GU28 0BG


Bereavement Guide

Return of drugs, medicines and equipment

Return of drugs and medicines

You should not flush them down the toilet or sink. This is because medicines disposed of in this way can be hazardous to the environment and the water supply. If a death has been referred to the Coroner all medicines must be kept until the Coroner gives permission for their disposal. Return of equipment The deceased person may have used equipment loaned to them by the NHS or the County Council. This can include items such as walking frames, bath seats and wheelchairs.

When someone dies steps should be taken as soon as possible to safely dispose of any drugs or medicines in their possession.

You should take them to your nearest pharmacist.

The service to receive unwanted medicines is free of charge and is available at all pharmacies.

Where possible try to return them in their original packaging as some medicines need special handling.

You can also return them to your GP.

These items can be cleaned, repaired and used again.

Any syringes should be placed in a special “sharp” bin. This bin is a safe container for storing any syringes which are no longer needed. Contact your local district or borough council who will provide both the bin and the clinical waste disposal and collection service. Never be tempted to share any medicines or drugs with someone else. Medicines can be harmful and even fatal if they are not taken by the person for whom they were originally prescribed.

Contact the Community Equipment Service which will make arrangements for the items to be returned.

Enquiries: Tel: 0345 127 2931

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Help and Support

Miscarriage Association - Tel: 01924 200 799 The National Association of Widows - a self-help organisation, for both men and women.

Here are some organisations that can help you cope with your grief.

Age UK - Tel: 0800 678 1174 (8am–7pm, 365 days a year)

Bereavement Advice Centre - Tel: 0800 634 9494

Tel: 0845 838 2261

Bereaved by Suicide - if you are bereaved, or affected by suicide, you can contact us: Email: call or send a text to 07376 616628. The Compassionate Friends – supporting bereaved parents and their families Tel: 0345 123 2304 or 0288 77 88 016 NI helpline Email: Cruse Bereavement Care - if someone close to you has died, or you are helping someone you know cope with a death, Cruse Bereavement Care offer counselling, support groups and information. Tel: 0808 808 1677 Email: Child Bereavement UK (CBUK) - support, listening and signposting for grieving families and the professionals who work with them. Tel: 0800 0288840 Child Death Helpline – Tel: 0800 282986 / 0808 800 6019 Email: Cardiac Risk in the Young – CRY Tel: 01737 363222 (Available 10am – 5pm Monday to Friday excluding Bank Holidays) or email us at

Natural Death Centre –with listings of natural burial grounds Tel: 01962 712690

Road Peace - provides support to those bereaved or injured in a road crash. Tel: 0845 450 0355 The Samaritans - for someone to talk to who will give you support. Tel: 116 123 SSAFA Forces Help – National charity helping both serving and ex-servicemen/women and their families. Tel: 0800 731 4880 / 0800 260 6767 The Stillbirth and Neonatal Death Society (SANDS) Tel: 0808 164 3332 Survivors of Bereavement by Suicide (SOBS) Tel: 0300 111 5065 Terence Higgings Trust Helpline – Tel: 0808 802 1221 The War Widows Association of Great Britain - gives advice, help and support to all war widows and dependents. Tel: 0845 241 2189 The WAY Foundation – support for those widowed before the age of 51. Tel: 0300 012 4929

The Good Grief Trust

London Friend – A gay, lesbian, bisexual and transgender charity offering counselling and

bereavement support Tel: 020 7833 1674

The Lullaby Trust (formerly the Foundation for the Study of Infant Deaths) - Tel: 0808 802 6868

Winston’s Wish supporting bereaved families Tel: 08088 020 021

Macmillan Cancer Support - Tel: 0808 808 0000


Bereavement Guide

Expressions of grief

In the past, mourning was a formal affair. People would wear dark clothing and black armbands as an outward sign that they were grieving.

it might be helpful to print the electronic messages and keep a copy of them in a special book. This will ensure there is a permanent record and they can easily be viewed when there is more time to reflect. There are several web based sites such as where more permanent online memorials can be created. Some crematoriums make video recordings of funeral services which can be placed online at a later date. Bereavement messages are designed to be supportive, comforting and understanding. Some people find it hard to find the right words so instead they use verses from well known poems or famous speeches. Whether the messages are sent in cards, flowers or via the internet, the fact that someone has taken the trouble to send them means they care. They show that in a time of grief they are thinking of those who are in mourning and of the departed person.

There was a set time for mourning and this allowed others to openly show their respect and offer support.

But in today’s fast moving world there are many other ways in which people express their grief. The younger generation are just as likely to place messages on social media such as Facebook or Twitter as they are to send flowers or sympathy cards. Such tribute messages are often accompanied by photographs or video celebrating the life of the deceased person. They often contain personal memories, thoughts and stories praising the life of the departed.

Just because they are not in a traditional format it doesn’t mean they are not heartfelt.

People in the early stages of grief often feel overwhelmed by all the messages of sympathy they are receiving. So

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Scattering or interring of ashes

After a person is cremated the next of kin have to decide what to do with the ashes.

Non-biodegradable materials such as wreaths and plastic bags should not be put in the water.

The ashes are usually given to the funeral director but the next of kin can arrange to collect them, but may need to have proof of their identity. The crematorium will provide a Certificate of Cremation with the ashes. This is a legal document that will show the name of the deceased, the date and location of the cremation. The ashes can then be scattered or interred depending on the wishes of the deceased. If the deceased has not expressed a preference then the relatives are free to make their own decision. The choice is personal. Most crematoriahave their ownGardens of Remembrance. Arrangements can be made for the planting of a tree or shrub or the placing of a memorial plaque. There is usually a charge for this service. The family or next of kin may instead decide to scatter the ashes in a place that has special significance or happy memories. You can bury or scatter them in your own garden but need to consider what will happen if you decide to move house. Sometimes families hold informal ceremonies to mark the occasion. There are companies that offer specialised services for the scattering of ashes. For example, your loved one may have expressed a wish for their ashes to be scattered at sea. In this case the Royal Navy has a number of regulations concerning the material the casket can be made from in order to protect the marine environment. There are no laws that prevent the scattering of ashes on land or in rivers or lakes. However, the minerals in cremated remains can damage fragile eco systems so you should try to avoid environmentally sensitive areas. You should also first seek the permission of the landowner.

You should also consider the time of day and who else is likely to be near when you scatter the ashes. Early morning and dusk are popular times for such ceremonies to take place. Some relatives decide to keep the ashes at home in containers. There are also specialist companies that will turn a small portion of the ashes into glass or memorial jewellery. Interment of ashes Usually churchyards and cemeteries have a Garden of Remembrance for the interment of ashes. To use either of these locations you will need the permission of the church or cemetery authorities. There are also designated woodland and green burial sites that offer the opportunity to inter ashes. Alternative Burials Most burials are in a churchyard or cemetery, however occasionally you may wish to plan an interment on private land. A number of local authority permissions will need to be granted, including contacting the local district and environmental health department. Even if you own the land concerned you must check the deeds to ensure there are no restrictions.

A record of burial should be made and kept with the deeds or other relevant documents relating to the land.

For further information, please refer to the Natural Death Centre’s website

Whatever you decide to do it is an entirely personal matter and very much depends on your beliefs and the wishes of the deceased person.

The Environment Agency advises that ashes should not be spread:

• within 1km upstream of any drinking water supply • where the water is used for commercial, agricultural or recreational purposes, such as a marina • close to anglers.


Bereavement Guide

Roadside memorials and tributes It has become common to lay floral tributes at the site of fatal road accidents. These memorials can give great comfort to the bereaved. However if they are elaborate or in a dangerous place they can become a significant road safety hazard. For this reason West Sussex County Council in partnership with East Sussex County Council, Brighton & Hove Councils, the police and representatives of the bereaved have developed a set of guidelines. • Temporary tributes are permitted on the understanding they will be removed within 12 weeks of the accident. The location of tributes must not be in places that create a road safety hazard. The removal of tributes are co-ordinated by police liaison officers who are the contact for bereaved relatives. • Permanent roadside memorials are not allowed and will be removed.

Leaving money to charity Many people want to leave money in their Will to a charity of their choice and your solicitor or legal adviser will help you ensure that your Will reflects your wishes as far as the charity is concerned. When making a gift of money to charity, you should be careful to clearly identify the charitable organisation. For example instead of leaving money “to treat cancer” you must give the name of a specific cancer charity. You must ensure that you include the full name of the charity, its registered charity number, and the exact amount that you would like to leave. If your estate is liable to Inheritance Tax you could choose to give money to charity and this will reduce the overall amount of tax due from your estate.

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Dealing with scams and doorstep callers Experience indicates that in periods of vulnerability people may be targeted by unscrupulous individuals. The aim of this information is not to alarm you, but to raise your awareness and to help you deal with any potentially suspicious contacts. Dealing with scams If you receive an unexpected letter, phone call, email or visit, be cautious, it could be a scam!

Scam attempts typically start with someone making contact ‘out of the blue’.

Making provision for pets Every year thousands of people die without making provision for their pets. This can often cause a difficult and distressing problem for families and friends who are responsible for the deceased person’s estate. There is also some research to suggest that pets suffer from the loss of a loved one. The law treats pets as property and this means provision for them can be made in a will. By making provision it means that in the event of your death your pets can be looked after in the way that you would like.

The scammers can be extremely convincing.

They will often pressure you to make a quick decision.

Their aim is to catch you ‘off guard’, to win your trust, and to take your money.

Scammers will often:

• Send letters falsely claiming you have won a lottery or prize draw • Offer bogus investment opportunities • Claim to be psychics or clairvoyants • Pose as individuals seeking romance • Send official looking emails containing false web links • Claim to be calling from an internet provider or Microsoft • Claim to be trusted officials such as Police Officers or bank security staff

Several animal charities run schemes.

The hallmarks of a scam include:

The RSPCA has a free scheme called “Home for Life”. Where a pet has been signed up for the service the RSPCA promises to find a suitable and loving new home as soon as they can after the owner’s death. To find out more visit: The Dogs Trust runs a similar Canine Care Card scheme. The charity pledges that if a person dies their dog will be taken into care at one of its rehoming centres. They will then do their best to find the dog a new home. To find out more visit: If you find yourself suddenly responsible for a pet because someone has died, the RSPCA are always willing to offer advice and support. To find out more visit:

• Pressure to act quickly or keep their contact a secret • Attempts to obtain confidential information such as pin numbers • Requests to transfer money or hand over bank cards or cash • Offers that sound too good to be true

Always remember:

• Never disclose security details, such as your PIN or full password • Don’t assume the person contacting you is genuine


Bereavement Guide

• Take your time to stop and think and don’t be rushed • Always listen to your instincts • Stay in control If your instincts tell you that you may be being targeted by a scam don’t disclose any information or take any action until you have spoken to a trusted friend or relative or obtained advice from the Citizens Advice consumer helpline on 0808 223 1133. Action Fraud is the UK’s national fraud and internet crime reporting centre. You can report scams to Action Fraud online at or call 03001232040.

• You may not get what you paid for • They may provide false names, addresses and telephone numbers Why should I say NO to doorstep callers offering to sell me goods or buy items from me? • They may pressurise you to make a quick decision • Goods they sell may be overpriced, faulty or unsuitable for you • They may not offer you the true value of items they purchase from you If you have any problems with doorstep callers please call the Citizens Advice consumer helpline on 0808 223 1133 . They will provide advice and pass details on to Trading Standards. If you have been a victim of fraud, contact Sussex Police on 101 or email If the crime is in action or in an emergency call 999. Avoid the cowboys Always seek recommendations from friends, neighbours and family members and obtain more than one quotation before deciding who to employ. Consider using a Trading Standards approved ‘Buy With Confidence’ trader. Visit to search for an approved trader in your area. Fire & Rescue Service West Sussex Fire and Rescue Service offers free safe and well advice and visits to help keep you and your loved ones safe from fire. During a Safe and Well visit we will check your smoke alarms, fit new alarms if needed, offer advice on how to reduce the risk of fire in your home, and provide information on support that may help you maintain your wellbeing and independence. Visits are tailored to the specific needs of the household - they normally last about 45 minutes. The fire service personnel who visit always carry identification.

You can report an incident or concern direct to West Sussex Trading Standards online at: or via the Citizens Advice consumer helpline.

For free advice about any consumer problem contact the Citizens Advice consumer helpline on 0808 223 1133 or visit Telephone call blockers If you are being targeted by telephone fraudsters then West Sussex Trading Standards may be able to install a call blocking device free of charge to help stop nuisance calls.

You will need to satisfy the criteria below to qualify for a device:

• live in West Sussex • regularly receive scam and nuisance calls • have care or support needs due to factors such as age, mobility or mental health To apply for a call blocker contact Trading Standards online at or call 01243 642124 (Option 2). Dealing with doorstep callers If someone you don’t know offers to do work at your property, sell you goods or buy items from you say ‘ NO THANKS ’ and shut the door. Why should I say NO to doorstep callers offering to do work at my property? • They may pressurise or intimidate you to let them do work • You may not really need the work done • They may do a poor job • They may charge you far more than originally quoted • They may charge you far more than the job is worth

To request online a free visit please visit: west-sussex-fire-and-rescue-service/home-fire-safety/ safe-and-well-visit/#request-a-visit

Or call 0345 8729 719.

19 • 01243 642122

CHARMING COUNTRYSIDE SETTING FREE PARKING | CLOSE TO BRIGHTON CARING STAFF Set in the South Downs National Park, Pangdean Old Barn offers a beautiful setting to remember and celebrate your loved one. Our family-run team and highly experienced and caring staff will suppor t you each step of the way to create a special gathering.Your guests will be warmly received and enjoy our delicious food in beautiful surroundings. We are able to cater for small to large groups in our flexible venue, from intimate services in the Stable, to larger groups in our magnificent and comfor table Georgian barn. Our large landscaped gardens also offer a beautiful backdrop to your service. “Pangdean Barn was the absolute best venue we could have hoped for.The staff were so attentive the whole time, the setting is simply beautiful, and the

food was out of this world.” JonathanW 01273 843302

Organising a funeral reception following the loss of a loved one can be an overwhelming task. Edes House provides an elegant and peaceful location in the heart of Chichester. Our well trained staff will be able to assist you in creating the special farewell that you are seeking, whether it be a reception or a celebration of life ceremony. You can choose from several rooms all varying in size and design with various catering options to suit your requirements. To find out more information visit Email or call 01243 777265


01273 843842

A green alternative to a traditional cemetery Set in 15 acres of countryside you can be part of a new English wood that will be protected from development, within the South Downs National Park . Dedicated areas for natural burial and scattering are surrounded by native trees for future generations to visit, remember and enjoy. Brighton Road, Clayton, West Sussex, BN6 9PD . . . . . . . . . . . . . . . . . . . . . . . . . . . .

We realise moving can be stressful at the best of times, let alone when you are coping with the loss of a loved one. Here at D Durrant Removals we pride ourselves on our professional, caring and sympathetic outlook. Please contact us to discuss your requirements whether it be moving, storage or disposal. We look forward to hearing from you. 01293 852228


Celebration of Life AT

Funeral Receptions & Life Celebrations In a Tranquil Location Near Worthing Hill Barn Golf Club offers a warm and welcoming venue to help celebrate the memory of a loved one. Our comfortable private dining room can accommodate up to 80 guests and the Clubhouse has disabled access with ample free parking available onsite. We can offer you a range of menus including Afternoon Tea with a selection of homemade cakes and sandwiches. Our aim is to make things as easy as possible for you, giving you peace of mind that everything is being taken care of at this difficult time.

We under s tand that planning a wake or a ce l ebrat i on of l i fe fo l lowing the funeral can be a s t ress ful task . Here at The Old To l lgate , our exper i enced team are on hand to prov ide a smooth and profess ional serv i ce to ensure you and your gues t s are abl e to ce l ebrate the l i fe of your loved one . The Old Tol lgate i s jus t 15 minutes away f rom Wor thing Cremator ium and c lose to lot s of l ocal churches . We are set in the t ranqui l v i l lage of Bramber wi thin the South Downs Nat ional Park in Wes t Sussex . We of fer a qui et and peaceful l ocat i on whi ch i s sur rounded by wonder ful count rys ide . We al so have a large car park ons i te whi ch i s compl ete l y f ree of charge . To contact us to begin planning, even at shor t not i ce , s impl y cal l us on 01903 879494 or emai l Rache l our Event s Manager at rache l . al cantara@oldtol lgatehote l . com.

Please contact us to discuss your plans on: Tel 01903 237301 or email For more information on the services we provide go to Worthing, West Sussex, BN14 9QF

Celebrating the life of your loved ones Let us take care of your final day to say Goodnight

Conveniently situated less than 1 mile from Surrey and Sussex Crematorium, the Sandman Signature Hotel Crawley understands, not only how emotionally difficult times like this can be, but with so much to organise it can all seem a bit daunting. Why not let our discreet and experienced staff help ease at least some of those burdens. Our Funeral packages include Afternoon Tea or various buffet options to suit your needs, we can also offer a discount on bedrooms for family or friends we will be happy to discuss this all with you at a convenient time. For more details contact us on 01293 846701 or email Web:

22 High Street, Arundel, West Sussex BN18 9AB 01903 882101


Cissbury Barns

Cissbury Barns are a truly tranquil and serene venue to hold your funeral service and funeral reception. Set high on the South Downs and completely shielded by woodlands, but under one mile from Worthing Crematorium and Durrington Cemetery, it is a unique and flexible space to spend time with family and friends to celebrate the life of your loved ones. The Barns will be exclusively yours for the time you are with us oering total privacy and a service that is bespoke for your exact needs. Our experienced team are on hand to ensure that your requirements are met eciently and sensitively at this dicult time. We can accommodate from 50 to 200 guests for a funeral service followed by a funeral reception aerwards and from 10 to 200 guests for a funeral service only. Please contact Christina on 07881 021216 or email for more information.

Pre-paid funeral plans

Free bereavement centre

24 hour service

CHICHESTER  01243 782209 Kingsham Ave, PO19 8AW FINDON  01903 877035 202 Kings Parade, BN14 0EJ FELPHAM  01243 587067 103-105 Felpham Way, PO22 8QB NORTH BERSTED, BOGNOR REGIS  01243 865119 230 Chichester Road, PO21 5BA ROSE GREEN, BOGNOR REGIS  01243 268681 6 Nyetimber Lane, PO21 3HG



Two rooms available for hire to suit small and large gatherings to celebrate the life of a loved one. Own catering can be arranged. North Street, Chichester, PO19 1LQ 01243 788502

If you are looking for a serene and tranquil setting to celebrate the life of your loved one, look no further than Field Place Manor House and Barns . Our peaceful, landscaped gardens and grounds are a beautiful setting to spend time with your family and friends. To find out more, please contact our team: 01903 446401

The Boulevard, Worthing, West Sussex BN13 1NP | Email: Tel: 01903 446401


We’re on hand in your 24 / 7 hour of need. When a loved one passes away, end-of-life care needs to be dependable, compassionate and ethical. With decades of experience, our trusted funeral services are available whenever you need us on 0800 008 6878.

Caring for local families for generations. Local to you in: Brighton • Goring-by-Sea • Hove • Peacehaven • Shoreham-by-Sea • Worthing

Award winning venue located inWorthing Conveniently located 10 minutes fromWor thing Crematorium, let our experienced & friendly team welcome you. Our exclusive venue will provide you with a beautiful, peaceful retreat to

celebrate the life of a loved one. Gatherings from 40 – 130 guests

To find out more, please contact the venue team 01903 871 594 | | Long Furlong Barn, Clapham,Wor thing,West Sussex, BN13 3XN


C & T Radmall Funeral Service C & T Radmall Funeral Service

We create every funeral individually, just for you. We create every funeral individually, just for you. We create every funeral individually, just for you.

C&TRadmall are here to support and guide you.We offer a friendly, professional service to families. Pre-paid funeral plans are also available for future peace of mind. Prices start from £2695 - fix costs now at today’s prices. C&TRadmall are here to support and guide you.We offer a friendly, professional service to families. Pre-paid funeral plans are also available for future peace of mind. Prices start from £2695 - fix costs now at today’s prices.

Call us for immediate support, advice or to arrange a home visit. We are here to help 24 hours a day. Call us for immediate support, advice or o arrange a home visit. We are here to help 24 hours a day.

Burgess Hill 01444 871 212 223 London Road, RH15 9QU Burgess Hill 01444 871 212 223 London Road, RH15 9QU

Henfield 01273 494 577 2 Stanmore House, BN5 9JJ Henfield 01273 494 577 2 Stanmore House, BN5 9JJ

Horsham 01403 257 444 3/4 Shelley House, RH12 1QF Horsham 01403 257 444 3/4 Shelley House, RH12 1QF

Batcheller Monkhouse are specialists in full probate valuations & sales of property & land, providing a professional & supportive service across Sussex. We’re here for you. Probate Valuations

Haywards Heath 01444 453181

Pulborough 01798 872081

Bringing together beautiful detailing, exper t craftsmanship, and meticulous attention to detail, our range of high quality County Stone headstones ensure your loved ones have the memorial they deserve. • Lawn Cemetery Headstones • Vases & plaques • Churchyard Headstones • Traditional Kerb Sets • Children’s Headstones • Bespoke Headstones 01243 544 770


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