Annual Highlights
Corporate Themes
Homes in Management
Service Excellence/Satisfied Customers Overall Repairs Performance 87 6% Occupancy Rate 98%
Leading Employer Staff Receive Learning and Development Employee Retention
100% 98%
27
327 Homes Currently Under Construction
Causeway Coast & Glens
62
911 Homes in Management
33
Mid & East Antrim
Derry & Strabane
Rent & Other Charges Collected Financial Assurance, Sustainability
Better Homes/Greater Diversity Carbon Monoxide Alarm Servicing
100%
99 3%
48
Belfast City
Antrim & Newtownabbey
Mid Ulster
9
Fire Alarm Servicing
295
97%
Ards & North Down
59
Fermanagh & Omagh
209
Lisburn & Castlereagh
74
Engaged Communities Scheme Meetings
Armagh, Banbridge & Craigavon
78 16
Newry, Mourne & Down
Tenant Forum Meetings
95
£912K in Planned Maintenance and Component Replacements
64 New Homes Started on Site in 25/26
£8 46m Turnover in 25/26
1,238 Homes in Management or Under Construction
98% Employee Retention
100% Staff Learning and Development
100% Carbon Monoxide Alarm Servicing
97% Fire Alarm Servicing
78 Scheme Meetings
16 Tenant Forum Meetings
5,401 Response Repairs Ordered
87 6% Repairs Completed on Time
£34k on 19 Home Adaptions
Highest Possible Regulatory Rating of 1
98% Occupancy Rate
42 Staff
7 Shared Housing Developments
£36 3k Invested in Staff Training
77 5% Overall Tenant Satisfaction
87 6% Overall Repairs Performance
99 3% Rent and Other Charges Collected
6 Ark Housing | Annual Report 2025–2026
Ark Housing | Annual Report 2025–2026 7
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