Housing and Customer Services Housing Stock by Type General Needs 759 Sheltered 75 Supported 52 Homeless 25 Grand Total 911 Average Rent Table No of Beds No of Homes Average Rent 1 230 £92.21 2 493 £117.97 3 160 £129.92 4 11 £140.30 Bedsit 17 £49.80 Grand Total 911 Rent Arrears Total arrears 9.7% Current tenant arrears 7.2% Former tenant arrears 1.7% Net current tenant arrears 1.5% Non-technical arrears 5.1%
Rents - Total Allocations Permanent Allocations 126 Temporary lets to our homeless family hostel 15 141
8% 17%
General Need 75% Sheltered 8% Supported 17%
75% General Need
Average re-let time 29 working days
Anti-Social Behaviour Cases 11 Closed 100% ASB Reported: Threatening behaviour
38% 31% 23%
Noise
Harassment & intimidation
Neighbour dispute
8%
Complaints
5
Formal complaints received Responded to on time Resolved at stage 1 Resolved at stage 2
100% 60% 40% 40% 60%
Complaint type: Customer Services
Repairs
Tenant Satisfaction Overall Satisfaction
77.5%
82.9%
Standard of Home
78.3% 81.2%
Repairs & Maintenance Keeping them informed on what matters Ark Services treats me fairly and with respect Ark contributes positively to their neighbourhood Ark’s approach to handling anti-social behaviour
86.2%
81.4%
69.6%
Scheme Walkabout at Conor House
8 Ark Housing | Annual Report 2025–2026
Ark Housing | Annual Report 2025–2026 9
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