RECURRING THEMES WITH ‘WHY’ RESPONSE COMMENT ILLUSTRATIVE EXCERPTS
Promoters
n = 309 72%
Passives
20%
Detractors
8%
n = 81
n = 38
2 Promotes personal and professional growth / development (82 similar comments) • “Because it provides a great opportunity to build a future for yourself” • “I have completely committed my life to NSBE and wouldn’t be where I’m at today without NSBE.” • “It has made me who I am.” • “NSBE is a premier organization for black STEM professionals as well as student of all ages to engage, grow and learn.” • “I first heard about NSBE when I was an undergraduate student at Georgia Tech. The professional development of this organization is the best, and the friendships that I made at GTSBE will last forever. I was fortunate enough to have met individuals that have distinguished themselves in the industry. If you want to be an engineer, this is the group to join. I am forever thankful to have been a member of the National Society of Black Engineers.”
2 Promotes personal and professional growth / development (12 similar comments) • “NSBE is a great networking community and provides opportunity to grow in your professional career. However, it can be very disorganized and I would not want to invite someone else to the chaos. For example, how are we a society of engineers with a website that is always broken. We have made several improvements over the past year but we are not to the point where I can answer this question with a rate of 10. More improvements are needed. “ • “NSBE is an organization that gives you access to many educational and professional opportunities.” • “the organization is one of the only orgs geared toward creating smarter black people and preparing them for the workforce as well as grow as a advocate for others to move the needle for despairs in technical leadership and involvement of black people in STEM.”
16 Experienced instances of unprofessionalism • “I haven’t heard anything about my refund for nationals.”
• “I have been a NSBE member for almost 20 years and I am a NSBE Jr Chapter Advisor for the past 2 years. I am not proud to promote NSBE because of the unprofessional experiences NSBE gives to parents when it comes to participating in events. For example, the registration process for Annual Convention 2019 last year caused hundreds of families (already living in Detroit) not to attend. At the SEEK camp in Detroit in 2019, my kid was injured on the playground with a head wound that required stitches. I was not informed until my child told me when I picked her up. NSBE did not train their workers well. In my opinion, I think NSBE needs to be operated by NSBE Professionals, not students. Professionals have access to and experience with using professional services conference planning, website and social media management services, and most importantly, Professionals can easily provide enjoyable Parent experiences because we are Parents. I have seen a non-Parent miss something important every time they plan a event for Parents & children. This observation is universal, not just for NSBE.” • “I’ve never been impressed by NSBE. There’s just something that is very inefficient about this organization. The university chapters are not friendly or do not build community, the regional customer care lines are poorly constructed, getting a refund takes ages. Also, conference fees shouldn’t be this ridiculously expensive. If you claim that you are a family and want to help each other why would you charge such a large amount of money for conferences? Work on this!”
National Society of Black Engineers (NSBE) Stakeholder Pulse Checks 8
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