MAIN DUTIES & RESPONSIBILITIES
1. To be responsible for the development and ongoing improvement of accommodation standards (including policies, procedures and guidance) to comply with statutory and legal requirements and UCL policy, to drive a consistent service and ensure excellent student experience 2. To be responsible for the development and improvement of new and existing procedures to support the work and goals of the operations, technical services, student experience and central services team and to respond to identified risks and non-conformances 3. To be responsible for the monitoring of compliance to accommodation standards, in conjunction with the Head of Operations for Accommodation 4. To monitor performance of external contractors in conjunction with the Head of Operations for Accommodation and Technical Services Manager 5. To be responsible for conducting accommodation department internal audits and monitoring operational audits; producing audit reports, agreeing corrective and preventative actions with the Accommodation Leadership Team and suggesting recommendations for improvement 6. To be responsible for the audit of external providers, in conjunction with other members of the Accommodation Leadership Team 7. To act as the representative for external audits, including UUK Code of Practice, to ensure the accommodation department is compliant to requirements 8. To monitor all non-conformances relating to internal and external audits, report on these to the Accommodation Leadership Team and ensure close-out within specified timeframes 9. To provide reports to the Accommodation Leadership Team on health & safety performance and audit compliance 10. To act as the Accommodation Department Safety Officer and conduct Safety Committee meetings within the department in conjunction with key members of the accommodation and Estates department 11. To maintain health & safety knowledge and offer advice and guidance to the accommodation department in conjunction with the UCL Safety and Fire Safety team 12. To manage the accommodation department risk register and report bi-monthly to the Estates Risk Review Group
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