BUSINESS STANDARDS MANAGER CANDIDATE INFORMATION PACK
BACKGROUND INFORMATION
UCL is one of the world’s top universities. Based in the heart of London, it is a modern, outward-looking institution.
At its establishment in 1826, UCL was radical and responsive to the needs of society, and this ethos – that excellence should go hand-in-hand with enriching society – continues today. UCL’s excellence extends across all academic disciplines; from one of Europe’s largest and most productive hubs for biomedical science interacting with several leading London hospitals, to world-renowned centres for architecture (UCL Bartlett) and fine art (UCL Slade School). UCL is in practice a university in its own right, although constitutionally a college within the federal University of London. With an annual turnover exceeding £1 billion, it is financially and managerially independent of the University of London.
UCL’s excellence extends across all academic disciplines; from one of Europe’s largest and most productive hubs for biomedical science interacting with several leading London hospitals, to world-renowned centres for architecture (UCL Bartlett) and fine art (UCL Slade School). UCL is in practice a university in its own right, although constitutionally a college within the federal University of London. With an annual turnover exceeding £1 billion, it is financially and managerially independent of the University of London.
THE UCL COMMUNITY
UCL’s staff and former students have included 29 Nobel prizewinners. It is a truly international community: more than one-third of our student body – more than 35,000 strong – come from 150 countries and nearly one-third of staff are from outside the UK. UCL offers postgraduate research opportunities in all of its subjects, and provides more than 200 undergraduate programmes and more than 400 taught postgraduate programmes. Approximately 54% of the student community is engaged in graduate studies, with about 29% of these graduate students pursuing research degrees.
UCL Estates
UCL Estates manages the estate and facilities infrastructure from the strategic to the operational, across property acquisition and management, capital projects, engineering and maintenance, environmental sustainability, safety, security, cleaning and including student residences and central room bookings.
Student Residential Accommodation at UCL
UCL manages 4,074 student rooms across 21 residences, three which provide catered accommodation, with a further 1,900 rooms held under nomination agreements.
JOB DESCRIPTION
Post:
Business Standards Manager
Department:
Student Accommodation
Grade:
8
Reporting to:
Director of Student Accommodation
Responsible for: UCL Team Administrator
KeyWorking Relationships:
Estates team, staff and students within the Residences, the team of Wardens and Vice Wardens, Registry, Communications and Marketing, Welfare Service, external third party providers and UCLU.
Summary of the post: The Business Standards Manager will be responsible for ensuring consistency of service delivery is achieved and best practice is driven throughout the business. Working with the Residence Operations Manager to ensure adherence to contractual obligations. Responsible for the development, implementation and monitoring of operational and business processes. The post holder will be based at Bidborough House: 38-50 Bidborough Street: London: WC1H 9BT and may from time to time be required to work at University College London residential sites. Main Purpose of the post: To ensure that exemplary business standards and processes are maintained across the UCL Residential portfolio. Assisting UCL student accommodation to meet its mission statement “To be the leading provider of student accommodation, within the UK HEI sector, delivering an exceptional student experience.”
MAIN DUTIES & RESPONSIBILITIES
1. To be responsible for the development and ongoing improvement of accommodation standards (including policies, procedures and guidance) to comply with statutory and legal requirements and UCL policy, to drive a consistent service and ensure excellent student experience 2. To be responsible for the development and improvement of new and existing procedures to support the work and goals of the operations, technical services, student experience and central services team and to respond to identified risks and non-conformances 3. To be responsible for the monitoring of compliance to accommodation standards, in conjunction with the Head of Operations for Accommodation 4. To monitor performance of external contractors in conjunction with the Head of Operations for Accommodation and Technical Services Manager 5. To be responsible for conducting accommodation department internal audits and monitoring operational audits; producing audit reports, agreeing corrective and preventative actions with the Accommodation Leadership Team and suggesting recommendations for improvement 6. To be responsible for the audit of external providers, in conjunction with other members of the Accommodation Leadership Team 7. To act as the representative for external audits, including UUK Code of Practice, to ensure the accommodation department is compliant to requirements 8. To monitor all non-conformances relating to internal and external audits, report on these to the Accommodation Leadership Team and ensure close-out within specified timeframes 9. To provide reports to the Accommodation Leadership Team on health & safety performance and audit compliance 10. To act as the Accommodation Department Safety Officer and conduct Safety Committee meetings within the department in conjunction with key members of the accommodation and Estates department 11. To maintain health & safety knowledge and offer advice and guidance to the accommodation department in conjunction with the UCL Safety and Fire Safety team 12. To manage the accommodation department risk register and report bi-monthly to the Estates Risk Review Group
13. To develop, in conjunction with Accommodation Leadership Team, a robust critical incident policy and site emergency procedures to respond to internal and external threats 14. To work with the UCL Resilience team to ensure compliance to UCL Critical Incident policy 15. To support the Head of Communications, Marketing and Student Experience to implement agreed Accommodation Brand Standards within the accommodation department and embed within accommodation standards 16. To identify and develop internal and external best practice across the accommodation department to ensure ongoing efficiencies, innovation and continuous improvement 17. To line manage and support the ALT Administrator to ensure they are responding to the needs of the wider Accommodation Leadership Team 18. To support the ongoing induction, training and competency of all staff within the accommodation department, identify and create new training and competency programmes to ensure staff are compliant to health & safety and accommodation standards 19. To act as the accommodation department representative at Estates Risk Reviews, Estates Safety Steering Groups, Estates External Project Groups and Estates Project Boards as necessary throughout the year, and updating the department on new initiatives and improvements 20. To work with the Accommodation Leadership Team, Estates division and wider institution to raise the profile of student accommodation, the mission statement and better and more efficient ways of working by all parties at accommodation locations 21. To act as a UCL and UCL Accommodation ambassador at external events and conferences, e.g. UUK, CUBO, ASRA etc. 22. To carry out any related activities as required by the business.
Please note This job description reflects the present requirements of the post, and as duties and responsibilities change/develop, the job description will be reviewed and be subject to amendment in consultation with the post holder. The post-holder will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Director of Department/ Division. The post holder will actively follow UCL policies including Equal Opportunities policies and be expected to give consideration within their role as to how they can actively advance equality of opportunity and good relations between people who share a relevant protected characteristic and people who do not share it. The post holder will maintain an awareness and observation of Fire and Health & Safety Regulations. Special Conditions Due to the demand on the Service the post holder will be discouraged from taking annual leave during August and September.
PERSON SPECIFICATION
This is a specification of the qualifications, experience, skills, knowledge and liabilities that are required to effectively carry out the responsibilities of the post (as outlined in the job description) and forms the basis for selecting a candidate.
Essential/ Desirable
Knowledge, Education, Qualifications and Training
Educated to degree level
D
Minimum of 3 years at leadership level within the HE sector
D
Experience of working within the higher education sector
D
Previous experience in contract and contractor audit and management
D
Previous experience working in an operational role.
D
Skills and/or Abilities
Must be a confident communicator and presenter
E
Excellent verbal communications skills
E
Must possess excellent organizational and planning skills
A wide degree of creativity and latitude
E
Strong knowledge and understanding of current trends in digital media/social media
D
Proven ability to communicate effectively with people at all levels
E
Self-motivated with a positive and professional approach to communication
E
Strong commercial skills
E
Proficient user of Microsoft Office
E
PERSON SPECIFICATION
Essential/ Desirable
Other requirements
Willingness to work evenings and weekends as directed
E
Commitment to UCL’s policy of equal opportunities and the ability to work harmoniously with colleagues and students of all cultures and backgrounds
E
Ability to exercise tact and discretion and display a professional attitude towards colleagues, students and others
E
Promote UCL’s values and corporate objectives to colleagues and externally to UCL
E
APPLICATION PROCESS
Closing date for applcations is Sunday 8th December 2019. Applications should consist of a CV and covering statement outlining key matching experience and rationale for applying for the post which should be sent to; Charlotte Turedi
020 8892 0115 07852 131 794 charlotte.turedi@mrgpeople.co.uk
Hayley Mintern 020 8892 0115 07530 680 184 hayley.mintern@mrgpeople.co.uk For a confidential and informal discussion please contact Charlotte Turedi or Hayley Mintern at The Management Recruitment Group.
52-54 Gracechurch Street London
Regal House 70 London Road Twickenham TW1 3QS Tel 020 8892 0115
111 Piccadilly Manchester
EC3V 0EH Tel 020 3962 9900
M1 2HY Tel 0161 638 0936
Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12Made with FlippingBook Learn more on our blog