• Respond in a timely manner to insurance claim works to ensure satisfactory outcome • Conduct periodic quality control of work in progress, completed works and provide feedback • Review contractor schedules of repair, assess costs and instruct repairs accordingly • Produce or advise on schedules of repair when required • Manage minor works, that may originate as reactive requests, through to completion • Conduct defect diagnosis when required for building fabric, building services and grounds (External grounds repairs include trees, planting, boundaries and below ground drainage) • Agree schedule of rates for standardised repairs and conduct tenders where required • Strive for continual improvement and make recommendation where this can be achieved • Compile periodic reactive management report and regularly report on agreed KPIs • Identify and implement parts and materials standardisation across the portfolio
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