• Support the Property Team with annual inspection of all residential properties • Follow up and manage out of hours calls next working day • Develop robust systems for managing out of hours emergency cover Customer Service • Ensure the very highest level of customer service is delivered and maintained at all times • Highly customer focussed by always putting the customer first. Be committed to listening and engaging with their point of view, showing understanding and empathy • Build and maintain effective Customer Relationships demonstrating trust, honesty and respect with the Clergy • Respond to all enquiries in an effective, efficient and courteous manner • Maintain regular and concise communication ensuring the customer is kept up to date • Proactively support Parishes and act as point of contact for property enquiries • Remain responsive and open minded to Customer feedback and adjust our service to suit
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