Learning SESSIONS Our learning sessions are designed to develop essential skills in leadership, supervision, teamwork, and professional growth. They provide learners with a solid foundation in theory and practical application, enabling them to immediately apply their new skills. To enhance the learning experience, we incorporate dynamic discussions, diverse learning methods, and hands-on practice, creating an engaging and impactful environment.
Problem Solving Step by Step Solving problems- whether big or small- is expected in most workplaces yet most people don’t receive formal training in how to problem solve effectively. In this hands-on workshop, you’ll learn how to identify the potential root cause of a problem and apply a 5 step model to analyze issues and evaluate options to confidently implement a solution. Whether you're tackling daily challenges or complex team issues, this class will equip you with tools to solve problems effectively and efficiently. Resilience in Times of Uncertainty The pathway towards building resilience is not an easy one to follow, especially when we feel overwhelmed by confusion, adversity, and fear. Learn to navigate the chaos, tap into our inner strength, and regain a sense of control as we face a world filled with uncertainty. Respect Works Here Respect in the workplace is an essential component of fostering a positive and productive work environment. Explore the common behaviors and actions of respect and incivility in the workplace and the impact those behaviors have on individuals, teams, and organizations. Participants will learn how their personal behaviors, actions, and choices contribute to or detract from a respectful work environment. Retaining and Maintaining High Performers High performers typically do their jobs well without much supervision, but that doesn't mean they don't need attention. High performers who are not coached properly can get frustrated and may eventually look for new opportunities. Learn how to meet the needs of high performers so you can retain your top talent.
Running Meetings: Strategies for Collaboration, Efficiency and Productivity Attending meetings that are too long, go nowhere, and could’ve been an email are a waste of energy, time, and resources. Come unlock the secrets to learning how to strategically plan and facilitate your meetings to foster engagement, encourage collaboration, and reach your goals. Service Beyond Expectations-Transforming the Customer Experience Participants will discover their role as the “face” of their organization and the responsibilities that come with it. Learn how to reach the level of “trusted advisor” with customers to create a positive and lasting relationship for the organization. Learn methods of handling customer complaints and how to create transformational experiences for customers. Strong Teams Start with Trust Participants will explore the importance trust plays as the foundational element of a high-performing team. Through interactive exercises and discussions, team members will learn how to cultivate and maintain trust with one another.
“Leadership is about empowering others to bring their whole selves to the table, regardless of their background or identity.” - Anonymous
937-252-9787 | workforcedevelopment@sinclair.edu | http://workforce.sinclair.edu
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