Job Description (2)
• To work in close association with UAL’s HR team where required to manage policies and procedures effectively in ensuring that the Facilities team provide an effective service to clients • To train, lead and motivate staff to provide a customer focused service that provides a high level of satisfaction and experience for students and staff, structuring your teams to be highly effective. Front line student facing staff in particular must focus on providing a courteous and positive experience for our students. • To work closely and collaboratively with peers and colleagues in all other areas of Estates activities to ensure effective collective team working and that to ensure our facilities are designed, procured, constructed operated (where applicable) and maintained effectively and sustainably. • To work collaboratively with other University support services, especially Finance, Legal and Procurement, and College management teams in providing services that complement course requirements and the specific needs of students and staff. • Work collaboratively with the Accommodation Residences Manager for the provision of Soft Services to our own managed halls. • To develop and implement, in association with the Head of Hard FM an effective FM strategy, which through continuous review/audit of FM services investigates, considers and presents the most suitable method of delivering the FM services to ensure that quality of delivery is aligned to best value. • In association with the Head of Hard FM, undertake research into best practice to monitor and measure the effectiveness of all FM services, review customer needs and foster an environment of continuous improvement. • Develop an annual business and quality plan setting out building specific and University wide priorities for driving improvements in the quality of building maintenance services. • To build strong effective relationships with stakeholders ensuring that their needs and expectations are understood and managed and ensuring effectiveness and organisational confidence in the service delivered. • To work in association with the Head of Hard FM to ensure effective running of soft work streams under the Total Facilities Management package operating across all sites. • Delegated responsibility for an annual soft facilities services budget to ensure that directly managed staff comply with the University financial regulations, policies and guidelines. • To work closely with procurement to ensure that outsourced service contracts are prepared to specification, tendered, evaluated and are representative of the university and stakeholder requirements. • To identify and develop policies, procedures and standards which encourage and demonstrate best practice and incorporate systems for continuous assessment and improvement with the aim to deliver an exceptional range of soft facilities services service.
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