Main Responsibilities: (processes, planning, executing, monitoring, reporting, communicating, managing people/resources/activities/budgets/information/ inputs/outputs/communications/time) • Overall responsibility for service and contract compliance within Hard Services team to ensure all services meet Wellcome requirements and standards, and are delivered in a cost and operationally effective manner. • Management and development, including contract development and maximising value, of the following services across all buildings: o Hard Services Maintenance including MEP and fabric o Facilities and Workplace Project Management o Workplace Management including workplace strategy, management and delivery of desk moves and office layout changes • Coach, train and develop the Hard Services team to ensure the performance output is continually improved. • Develop, define and deliver all Hard Service team processes and procedures required to provide compliant and Industry best practice services. • Analyse performance of service providers, contractors and suppliers and identify alternative strategies where appropriate, utilising latest best practice. • Identify and implement innovations and technical strategies to allow continuous improvement such as developments in the Smart Buildings arena. • Produce detailed condition reports for MEP and Fabric assets to be produced, reviewed and costed periodically to ensure lifecycle plans are updated, maintained and available. • Preparing management reports, annual project plans and budget proposals for the Facilities Project Management Group (FMPG). • Produce and present business cases to Wellcome senior management teams for planned project works and developments in Hard Services. • Oversee management of projects both operationally and financially to ensure project costs are kept within budget and best value is always achieved. • Oversee management of projects both operationally and financially to ensure project costs are kept within budget and best value is always achieved.
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