Patient Handbook | 19
ADDITIONAL CONTACT INFORMATION
ORGANIZATIONAL RESPONSIBILITY Patients have unique health care needs and preferences. We are here to serve the needs of our patients in the best way possible. You can expect:
State of Alaska Department of Health and Social Services Division of Health Care Services Section of Certification and Licensing 4501 Business Park Blvd, Suite 24, Building L
• High-quality care • A clean and safe environment • An involved care team • Protection of your privacy • Help with follow-up care • Help with your bill and insurance • Help with interpreter services
Anchorage, AK 99503 Phone: (907) 334-2483 Fax: (907) 334-2682 Toll Free: (888) 387-9387
Medicare Beneficiaries Acentra 5401 West Kennedy Blvd, Suite 900 Tampa, FL 33609
Phone: (888) 305-6759 Fax: (844) 8787-7921
Customer Service Standards We want you to be happy with the services you receive. BBAHC values and reviews feedback from our patients. SUBMIT FEEDBACK To let us know how we are doing, please submit your comments. • Customer comment forms are available at our facilities, including village clinics, and online at BBAHC.org. • Call the Corporate Compliance Hotline: (907) 842-9424. • Speak directly to a BBAHC employee or director.
Office of Quality Monitoring The Joint Commision One Renaissance Boulevard Oakbrook Terrace, IL 60181 E-mail: complaint@jointcommission.org Phone: (800) 994-6610 Fax: (630) 792-5636
Office of the Long Term Care Ombudsman 3745 Community Park Loop, Suite 200
Anchorage, AK 99508 Phone: (907) 334-4480 Toll Free: (800) 730-6393 Fax: (907) 334-4486
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