BBAHC provides our valued patients and their families with a patient handbook as a resource to accessing health care in the Bristol Bay region.
Patient Handbook BRISTOL BAY AREA HEALTH CORPORATION
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Table of Contents Welcome Mission
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Serving Bristol Bay Villages | Regional Reach Serving the People of Bristol Bay | Quality Care Our Services • Emergency and Inpatient Care • Primary Care • Diagnostic Care • Pharmacy Services
• Other Medical Services • Behavioral Health Care • Nitaput Child Advocacy Center • Dental Care • Additional Programs and Services Standards of Care • The Patient Care Partnership • Customer Service Standards
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Patient Resources
• Financial Services • Travel Support Call us | Departments Kanakanak Campus Map Patient Services at Kanakanak Hospital Map Additional Resources
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At Bristol Bay Area Health Corporation (BBAHC), our goal is to put our patients at the center of everything we do. When BBAHC patients are highly satisfied with the quality care they receive here, they recommend us to their friends and family. BBAHC employees relate to patients, anticipate their needs, and understand culturally significant differences. Everyone here is expected to respect the individual and treat those we serve as if they are our family. To ensure access to high-quality care, BBAHC has designed an efficient regional health care network to meet the needs of everyone in our service area. Our network includes the Bristol Bay Area Health Corporation campus — home to Kanakanak Welcome
Hospital, a regional Critical Access Hospital; the Dillingham Community Health Center Clinic; Bristol Bay Counseling Center; the H. Sally Smith Building, which houses the regional dental facility; and Jake’s Place, a regional treatment facility. We operate 21 village clinics, staffed primarily by Community Health Aides, and offer a wide range of programs and services that support health and well-being. We welcome you to join us in a place of unrivaled natural beauty, where traditional ways of life keep our minds and bodies whole, and where our cultural values have sustained our health and wellness for generations. We are honored to be entrusted with your health care needs.
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Our Mission We provide quality health care with competence, compassion, and sensitivity.
LAND ACKNOWLEDGEMENT We thank the Alutiiq/Sugpiaq, Dena’ina/Tanaina, and Yup’ik/Yupiaq peoples of the Bristol Bay Region for their ancestral knowledge, cultural values, and commitment to the future.
Bristol Bay Area Health Corporation 6000 Kanakanak Road, P.O. Box 130 | Dillingham, Alaska 99576 (907) 842-5201 | (800) 478-5201
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Serving Bristol Bay Villages
Regional Reach The Bristol Bay service region covers approximately 35,000 square miles and 40 million acres — an area the size of the state of Oklahoma. Bristol Bay Area Health Corporation serves residents in villages regionwide. Its network of service locations includes 21 village clinics staffed by Community Health aides.
The villages under the umbrella of care provided by BBAHC are divided into four sub-regions.
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Western Goodnews Bay, Platinum, Togiak, Twin Hills, Manokotak
Nushagak River & Bay Central Aleknagik, Clark’s Point, Dilingham, Ekwok, Ekuk, Knugank, Koliganek, New Stuyahok, Portage Creek
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Kvichak Bay & North Side Peninsula Egegik, Kanatak, King Salmon, Levelock, Naknek, Pilot Point, Port Heiden, South Naknek, Ugashik
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Southern Chignik Bay, Chignik Lagoon, Chignik Lake, Ivanof Bay, Perryville
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Serving the People of Bristol Bay
BBAHC’s service region is a federally designated Medically Underserved Area and Health Professional Shortage Area, meaning there is a shortage of health care services overall. As a tribal health care organization, BBAHC manages Indian Health Service (IHS) health care facilities in region. Within this context, BBAHC has established itself as a recognized health care provider throughout Bristol Bay, offering a wide range of health and social services.
Accessible, quality health care for all Core value
Quality Care BBAHC is accredited by The Joint Commission. The Joint Commission sets standards for healthcare quality and patient safety. Having this accreditation signifies that we meet or exceed rigorous standards for patient care and safety. As a Health Resources and Services Administration (HRSA) grant recipient, BBAHC operates Federally Qualified Health Centers (FQHCs) throughout the region. All of BBAHC’s community-based clinics are FQHCs, providing primary care and preventive services regardless of your ability to pay.
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Services are available to all individuals in the region, including IHS beneficiaries and non-beneficiaries.
FAQ
Who is an IHS beneficiary?
An IHS beneficiary is an Alaska Native or American Indian (AN/AI) eligible for services from facilities operated by IHS or contracted to a federally recognized tribe. To be eligible for the IHS health care program, a person must be AN/AI and belong to the Native community served by the IHS program. Can non-beneficiaries get care at BBAHC? Yes. BBAHC is a community-based health care organization that provides comprehensive primary and hospital care to all community members.
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Our Services
INPATIENT CARE • 16-bed Critical Access Hospital • Full hospital admissions • Observation and transitional stays
Patients are invited to contact BBAHC during normal business hours Monday - Friday, 8 a.m. - 5 p.m., unless otherwise noted.
Promotion of health and prevention of disease Core value
Contact : (907) 842-5201
Primary Care
Emergency and Inpatient Care
OUTPATIENT MEDICAL SERVICES Our team of providers, health aides, RN case managers, and support staff offer a full range of primary care services. Patients access these services at the Dillingham Community Health Center Outpatient Clinic and through BBAHC’s network of 21 village clinics. • Acute and chronic disease management • Preventive care • Cancer screenings
Kanakanak Hospital provides comprehensive emergency and inpatient medical care for pediatric and adult patients of all ages. Highly skilled and credentialed medical staff are available 24/7. EMERGENCY CARE • Fully equipped emergency department • Emergency medical air transport (medevac) Contact : (907) 842-9244 24 hours a day, 7 days a week
• Immunizations • Family planning • Prenatal care
• Professional and school physicals • Psychiatric support for mental health • Specialty clinic referrals and services for cardiology, ENT, orthopedic, OB/GYN, and others • Assessment for substance treatment services
FAQ
When can I visit someone who’s in the Emergency Department or hospital?
For Appointments: (907) 842-9688
Emergency department and hospital visitation is patient specific. Check with staff to arrange a visit.
CASE MANAGEMENT BBAHC’s four case management teams offer continuity of care and serve as a consistent point of contact. Each team has a registered nurse and support staff who provide service to selected villages and providers.
What number do I call after hours or if I have an outpatient emergency?
Call (907) 842-9371 in an emergency or for after-hours service.
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• Bear Team Villages Served : Aleknagik, Clark's Point, Ekuk, Ekwok, Igushik, Koliganek, Levelok, Manokotak, New Stuyahok, Portage Creek
MEDICAL IMAGING • X-ray (Limited x-ray services available at Chignik Bay, New Stuyahok, and Togiak Health Clinics.) • CT scan • Ultrasound • Mammography • DEXA scan • Vascular ultrasound • Low Dose Lung Screening CT Contact : (907) 842-5201 or (907) 842-9365 Monday – Friday, 9 a.m. – 6 p.m. Mammography : Available Saturdays, 9 a.m. – 1 p.m.
• E agle Team Villages Served : Dillingham • S almon Team
Villages Served : Chignik Bay, Chignik Lagoon, Chignik Lake, Egegik, Goodnews Bay, King Salmon, Naknek, Perryville, Pilot Point, Port Heiden, South Naknek, Ugashik • S ea Otter Team Villages Served : Platinum, Togiak, Twin Hills
Contact: (907) 842-9549
ELDER PALLIATIVE CARE PROGRAM Palliative care providers work with elder and palliative care patients in the home to meet their health care needs. Services are available throughout the Bristol Bay region with a referral from a primary care physician.
Pharmacy Services
• Direct nursing care • Care coordination • Case management
• Medication dispensing • Medication management • Pharmaceutical counseling • Blister pack medication services Contact : (907) 842-9235 Monday – Wednesday & Friday, 8 a.m. – 5 p.m. Thursday, 10 a.m. – 5 p.m.
Contact: (907) 842-9673
Diagnostic Care
LABORATORY • Full array of laboratory testing
• Specimen collection • Blood bank services
For Appointments: (907) 842-9688
Employment drug screens: Monday – Friday, 8 a.m. – 3 p.m.
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BBAHC offers other medical services that enhance or support care delivered by your provider. Other Medical Services
AUDIOLOGY BBAHC audiologists provide care directly at Kanakanak Hospital, in village clinics, and over telehealth networks statewide. • Comprehensive hearing evaluation for all ages • Annual employment or licensure screenings • Earwax removal • Custom hearing protection • Hearing aid selection, fitting, and repair • Assistive listening device support Contact: (907) 842-9200 Monday – Friday, 8 a.m. – 12 p.m. and 1 – 5 p.m.
PHYSICAL THERAPY Physical therapy services are available to patients receiving care at BBAHC outpatient clinics or Kanakanak Hospital. Physical therapists also help patients regionwide using telehealth.
Contact: (907) 842-9272
PSYCHIATRY SERVICES BBAHC offers in-person and telemedicine assessments for any person, any age, for any psychiatric condition. No referral needed.
For Appointments: (907) 842-9369 Email: scheduling@bbahc.org
For Appointments: (907) 842-9688
SOCIAL SERVICES BBAHC’s medical social worker supports patient and family needs. • Medical equipment requests and renewals • Advance directives • Physician Orders for Life-Sustaining Treatment (POLST) • Power of attorney • Report of harm to seniors
OPTOMETRY Our team of optometrists offers a broad range of optometry services, including a full-service optical dispensary and professional eye care. • Comprehensive eye exams for adults and children • Emergency eye care • Management of eye diseases and conditions
• Surgical referrals and management • Contact lens evaluation and order • Selection of frames for sale • Glasses repairs Contact: (907) 842-9362 Walk-ins welcome
Contact: (907) 842-9540
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Behavioral Health Care BBAHC clinicians and staff help with mental health issues while respecting the individual’s needs, rights, and values. BEHAVIORAL HEALTH AIDE (BHA) BHAs are state-qualified addiction professionals and Alaska Native Tribal Health Consortium (ANTHC) - certified village-based providers. They provide care in: • Substance use assessment • Outpatient treatment • Wellness and prevention education • Mental health support Contact: (907) 246-6628 BRISTOL BAY COUNSELING CENTER Behavioral health services are available in person, on the phone, or through video teleconferencing for individuals ages five and older. • Screening and assessment • Case management • Individual, family, and group therapy Contact for outpatient services: (907) 842-1230 Crisis Line: (888) 865-0799 24 hours a day, 7 days a week JAKE’S PLACE — PREVENTION AND RECOVERY SERVICES Jake’s Place offers a holistic approach to recovery and a range of culturally appropriate substance use disorder services,including outpatient, day, and residential treatment.
Nitaput Child Advocacy Center
The child advocacy center provides coordinated, compassionate services following disclosures or reports of serious harm. • Child-centered, trauma-informed forensic interview • Medical evaluation • Collaboration with law enforcement • Safety planning alongside child protection workers • Referrals to behavioral health therapy • Family support and advocacy Contact: (907) 842-9674
After hours emergency or urgent cases: (888) 865-0799
Dental Care BBAHC’s dental teams provide a full spectrum of preventive dental care and treatment. Services are available in Dillingham and the 21 village clinics. • Teeth cleanings and dental exams • Fillings and extractions • Complete and partial dentures • Limited root canal therapy • Emergency care
For Appointments: (907) 842-5245
Walk-in emergency care: Monday – Friday, 1 p.m.
Contact: (907) 842-5266 Admissions Coordinator: (907) 842-9442
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FAQ
Additional Programs and Services BBAHC delivers a wide range of programs and services that promote health and wellness. Patients are invited to contact BBAHC during normal business hours Monday - Friday, 8 a.m. - 5 p.m., unless otherwise noted.
Where do I get substance use treatment services? At BBAHC, there is no wrong door. We offer Opioid Response Services across departments. Visit our Emergency Room for the management of withdrawal symptoms or make an outpatient appointment to see a physician and receive a treatment assessment. You may also contact Jake’s Place, our regional treatment facility for information about treatment options. What other Opioid Response Services does BBAHC provide? In addition to managing withdrawal symptoms, providing treatment assessments, and referring patients to treatment programs, BBAHC also provides opioid and substance use prevention outreach presentations to communities and schools. We distribute naloxone, medication-disposal kits, and other harm-reduction kits as available. Contacts To request an Opioid Prevention presentation for a Bristol Bay region school or community event, please call (907) 842-6218. To book an outpatient appointment, where a medical provider can assist you with treatment options, call (907) 842-9688. To discuss inpatient treatment options, contact Jake’s Place at (907) 842-5266. For emergency management of withdrawal or overdose, call 911 for assistance and transfer to the Emergency Department.
COMMUNITY HEALTH AIDE PROGRAM (CHAP)
Community Health Aides are certified village- based medical providers. CHAP services are the backbone of care in BBAHC’s 21 village clinics and include preventative, chronic, acute and emergency care.
• Partners with referral doctor and case management team • Collaborates with other services and programs Contact: (907) 842-9319 After-hours village clinic telephone triage service:
DIABETES COMMUNITY WELLNESS PROGRAM BBAHC offers comprehensive diabetes services regionwide based on a contemporary, team-based model of care. • Individual and group education • RN case management • Dietician services • Referral for podiatry services
Contact: (907) 842-9579
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ENVIRONMENTAL HEALTH AND SERVICES Our environmental health support and services work throughout Bristol Bay to promote community health. • Drinking water and sanitary wastewater • Solid waste management • Utilities administration, operation, and maintenance • Rabies vaccination and animal bite investigation • Injury prevention • Air quality
TOBACCO PREVENTION AND CESSATION PROGRAM BBAHC offers tobacco prevention and cessation services. Tobacco cessation services are available to everyone in the region. • Prevention education: schools, community health fairs, village clinics, other health-promoting activities • Cessation services: enrollment and free counseling • Resource materials for community members
Contact: (907) 842-3396
Contact: (907) 842-9292
Alaska’s Tobacco Quit Line: 1-800-QUIT-NOW (800-784-8669) Text READY at 34191 to enroll with Alaska’s Tobacco Quit Line WOMEN, INFANTS, AND CHILDREN (WIC) Our WIC program provides healthy foods and nutrition education to income- eligible pregnant, breastfeeding, and postpartum women and children up to the age of five years. Contact: (888) 842-2037
HEALTH EDUCATION • Health education, outreach programs, and direct services to community and individuals • Health Education Resource Library: cost- free lending library with books, DVDs, and other educational materials Contact: (907) 842-3398 INFANT LEARNING PROGRAM (ILP) ILP provides early intervention services to children up to three years of age who are experiencing or may be at risk for developmental delays. • Assessment, education, therapy services • Home-based and family-centered • Family service coordination
FAQ
Who can apply for WIC? • Pregnant women • Moms who just had a baby • Moms for one year if they are breastfeeding • M oms for six months if they are not breastfeeding • P arents or guardians of children under five years old
Contact: (907) 842-3398
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Standards of Care
PATIENT RIGHTS AND RESPONSIBILITIES
Core value Respect for an individual’s dignity, independence, and choices
We want all patients to know their rights and responsibilities. As a BBAHC patient, you have the right to: • Be treated with courtesy and dignity • Respect for your personal preference and values • Control your own health care decisions • Communication you can understand • Visitors of your choice while in the hospital • Protection of your privacy • Price transparency
The Patient Care Partnership
We consider you a partner in your health care and encourage a partnership between you and your care team. Please treat everyone with dignity and respect. Physical and verbal threats and acts of violence will not be tolerated. Together we create a positive place for healing.
As a patient care partner, you have a responsibility to:
• Be involved in your care to make informed decisions • Provide complete information about your health and insurance coverage • Understand who should make decisions when you cannot • Share health goals and values or spiritual beliefs important to your well-being
FAQ
What can I do to be an active partner in my health care? • Speak openly with your health care team. • Take part in decisions about your care and treatment. • K now your rights and responsibilities.
REFERRALS BBAHC can refer patients to health
care providers statewide. If you need an additional service not available at BBAHC, we will refer you to another provider. Your care team processes these referrals and will help coordinate your care. They will call you about referrals.
Where will I be referred to for care?
You have options for your care referrals. • IHS beneficiaries are typically referred to the Alaska Native Medical Center (ANMC) in Anchorage. If ANMC cannot provide care, staff there will initiate an outside referral. • Non-beneficiary patients are referred to providers within their health plan network.
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ADDITIONAL CONTACT INFORMATION
ORGANIZATIONAL RESPONSIBILITY Patients have unique health care needs and preferences. We are here to serve the needs of our patients in the best way possible. You can expect:
State of Alaska Department of Health and Social Services Division of Health Care Services Section of Certification and Licensing 4501 Business Park Blvd, Suite 24, Building L
• High-quality care • A clean and safe environment • An involved care team • Protection of your privacy • Help with follow-up care • Help with your bill and insurance • Help with interpreter services
Anchorage, AK 99503 Phone: (907) 334-2483 Fax: (907) 334-2682 Toll Free: (888) 387-9387
Medicare Beneficiaries Acentra 5401 West Kennedy Blvd, Suite 900 Tampa, FL 33609
Phone: (888) 305-6759 Fax: (844) 8787-7921
Customer Service Standards We want you to be happy with the services you receive. BBAHC values and reviews feedback from our patients. SUBMIT FEEDBACK To let us know how we are doing, please submit your comments. • Customer comment forms are available at our facilities, including village clinics, and online at BBAHC.org. • Call the Corporate Compliance Hotline: (907) 842-9424. • Speak directly to a BBAHC employee or director.
Office of Quality Monitoring The Joint Commision One Renaissance Boulevard Oakbrook Terrace, IL 60181 E-mail: complaint@jointcommission.org Phone: (800) 994-6610 Fax: (630) 792-5636
Office of the Long Term Care Ombudsman 3745 Community Park Loop, Suite 200
Anchorage, AK 99508 Phone: (907) 334-4480 Toll Free: (800) 730-6393 Fax: (907) 334-4486
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Patient Resources
Basic medical services for everyone regardless of ability to pay Core value
HEALTH CARE COVERAGE AND BILLING HEALTH INSURANCE There are many ways you and your family can receive health insurance or coverage. BBAHC can assist in helping you understand your health insurance options and eligibility.
Financial Services Whether you are an IHS beneficiary; non- beneficiary; private insurance subscriber; eligible for Medicare, Medicaid, Denali Care/ Denali KidCare; or pay entirely out of pocket, we understand you may have questions about how to pay for your health care. Financial services are available Monday - Friday, 8 a.m. - 5 p.m.
• Medicaid • Medicare
• Veteran’s Administration health benefits • Private insurance through an employer • Tribally Sponsored Health Insurance Program (T-SHIP)
FAQ
How do I know if I’m eligible for Medicaid or Medicare? Although BBAHC does not determine Medicaid or Medicare eligibility, our Outreach and Enrollment Department can help you in the application process. Contact Outreach and Enrollment: (907) 842-9538
What is T-SHIP? The Tribally Sponsored Health Insurance Program (T-SHIP) buys private health insurance coverage for eligible IHS beneficiaries. The Alaska Tribal Health Consortium (ANTHC) pays the insurance premium cost. Contact BBAHC Financial Counselor: (907) 842-9328 or (800) 478-5201
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FAQ
Who do I contact if I have questions about Purchased/Referred Care (PRC) eligibility or if a service I need is covered? More information on eligibility, the referral process, and covered services is available through ANTHC. This information includes: • Overview of PRC benefits • Referral processes for routine scheduled and emergency medical care • PRC Student Medical Program • PRC Traveler Program • FAQs Contact an ANTHC Health Benefits Specialist: (907) 729-5696
PURCHASED/REFERRED CARE Purchased/Referred Care (PRC) is a benefit to Alaska Native and American Indian (AN/ AI) people that provides funding for referred medical services not available at the Alaska Native Medical Center (ANMC), such as medical services you received from non- ANMC facilities and providers. PRICE TRANSPARENCY BBAHC provides online resources to help you better understand your health care costs. This can help you in planning ahead for medical expenses. BBAHC’s Price Estimation Team is available to assist you in understanding your costs. • Patient Price Estimator • BBAHC’s Standard Charges • Pricing Lists
Online: anthc.org/prc
Are there ANTHC PRC programs for eligible students studying out of state or IHS beneficiaries traveling traveling outside of Alaska? Yes, there is a PRC Student Medical Program and PRC Traveler Program. Contact ANTHC’s PRC Student Medical and Traveler Programs: (907) 729-2470
Contact: (907) 842-9201 Online: bbahc.org/billing
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BBAHC’s financial counselor and Outreach and Enrollment and Patient Accounts departments have answers and are here to help.
BILLING BBAHC bills Medicaid, Medicare, and private insurance companies for all eligible services that can be reimbursed. If you have “third party” insurance, such as Blue Cross/Blue Shield, BBAHC will bill them for covered services.
FAQ
How can I pay my bill? You can pay your bill by calling our Patient Accounts Department. Contact Patient Accounts Department: (907) 842-9201 Do you need my health insurance information? Yes, bring a copy of your insurance card, valid/current state ID, and tribal or CIB card ( if applicable) when you register for services at Kanakanak Hospital or any of BBAHC’s clinics.
I’m not an IHS beneficiary, I don’t have private insurance, and I pay out of pocket. Does BBAHC offer any help to cover my costs? Yes, BBAHC offers a sliding discount for certain medical services and some medications. The discount is based on income and, if qualified, can reduce the amount of self-payment owed from 25% to 100%. What if I can’t pay my entire balance up front? Does BBAHC have payment plans available? Yes, BBAHC offers payment plans if you cannot fully pay your self-pay balance within 120 days. If you need more time, our Patient Accounts Department will work with you.
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FAQ
Travel Support BBAHC offers travel support for our patients. Your case management team will coordinate travel arrangements for you and a medical escort, if an escort is needed. MEDICAID TRAVEL NON-EMERGENCY MEDICAL TRANSPORTATION AND ESCORT COVERAGE Transportation services are covered for members needing assistance to medically necessary services covered by Alaska Medicaid. If you have Alaska Medicaid, you may qualify for travel benefits with prior authorization.
How do I get Medicaid authorization to travel?
Your case management team will work closely with BBAHC’s Patient Travel Team and Medicaid’s Authorization Team to obtain prior authorization.
Is prior authorization needed to stay in Boarder’s Quarters? Yes. Prior authorization for lodging and meals is needed for both patients and escorts. Do Boarder’s Quarters have any regulations or restrictions? Is there travel support for patients with private insurance or who are not insured? Yes. Travel will be coordinated through case management and BBAHC’s travel department. Yes. To ensure patient safety and comfort, BBAHC has a check-in/ check-out process coordinated by our Patient Access Representatives and/ or Security Staff.
Patient Travel: (907) 842-9336 (907) 842-5201
Contact Outreach and Enrollment: (907) 842-9538
IHS-BENEFICIARY TRAVEL BBAHC travel funding may be available to IHS beneficiary patients travelling between Dillingham, Anchorage, and/or BBAHC villages. • Eligibility limited to specific patient categories • Prior authorization for travel is required • Other travel funds must be pursued before seeking authorization PATIENT BOARDING BBAHC provides boarder’s quarters for patients receiving care on the Kanakanak Hospital Campus needing overnight accommodations.
LOCAL TRANSPORTATION BBAHC operates a courtesy van in Dillingham for patients.
Patient Courtesy Van: See Patient Information page at BBAHC.org (patient travel>patient transportation)
Cafeteria Hours: Daily, 7:00 am - 7:00 pm
Contact: (907) 843-2665, (907) 842-5201 or (907) 843-0995
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Call us
Frequently used direct line phone numbers
After hours and outpatient emergencies; Kanakanak Hospital Emergency Department (907) 842-9244
Main Line Operator (907) 842-5201 Toll Free (800) 478-5201
After-hours village clinics telephone triage service (800) 815-3378
Departments Bristol Bay Counseling Center (907) 842-1230 Crisis line: (888) 865-0799 Behavioral Health Aide Program (907) 246-6628 Case Management (907) 842-9549 Child Advocacy Center (907) 842-9674 Dental appointments (907) 842-5245 Diabetes Community Wellness Program (907) 842-9579 Environmental Health and Services (907) 842-3396 Financial Counselor (907) 842-9201 Health Education (907) 842-3398 Health Information Management Services/Medical Records (907) 842-9350 or (907) 842-9352 Infant Learning Program (907) 842-3398
Jake’s Place: Prevention and Recovery Services (907) 842-5266 Outreach and Enrollment
(907) 842-9538 Patient Travel (907) 842-9336 Optometry (907) 842-9362 Outpatient/ Appointments Scheduling (907) 842-9688 Patient Accounts (907) 842-9201 Pharmacy (907) 842-9235 Pharmacy Refill Hotline (907) 842-9402 or (877) 842-9402 Physical Therapy (907) 842-9272 Psychiatry Services Appointments Scheduling (907) 842-9597 Tobacco Prevention & Cessation (907) 842-9292 Alaska Tobacco Quit Line (800)- QUIT-NOW WIC (888) 842-2037 or (907) 842-2036
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Bristol Bay Area Health Corporation 6000 Kanakanak Road, P.O. Box 130 | Dillingham, Alaska 99576 (907) 842-5201 | (800) 478-5201 | bbahc.org
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* See pages 30-31, 2nd Floor
Bristol Bay Area Health Corporation 6000 Kanakanak Road, P.O. Box 130 | Dillingham, Alaska 99576 (907) 842-5201 | (800) 478-5201 | bbahc.org
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* See pages 28-29, 1st Floor
Bristol Bay Area Health Corporation 6000 Kanakanak Road, P.O. Box 130 | Dillingham, Alaska 99576 (907) 842-5201 | (800) 478-5201 | bbahc.org
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Additional Resources
We invite you to visit BBAHC’s webpage for additional resources at: bbahc.org • Expanded information on programs and services • MyHealth: a secure health management tool where you can see your health information online • Health Connection: BBAHC’s Newsletter • Pricing information: patient price estimator, standard charges, and price lists • Patient information and forms • Find a provider
Take BBAHC’s patient satisfaction survey. Or visit at: surveys.bbahc.org/s/patienthandbook
Follow BBAHC on Facebook to find more health and wellness information and details about upcoming community events.
Mission
We provide quality health care with competence, compassion, and sensitivity.
Vision
To be a model of quality and financial sustainability
Core Values
Accessible, quality health care for all
Respect for an individual’s dignity, independence, and choices Basic medical services for everyone regardless of ability to pay
Promotion of health and prevention of disease
Bristol Bay Area Health Corporation 6000 Kanakanak Road, P.O. Box 130 | Dillingham, Alaska 99576 (907) 842-5201 | (800) 478-5201
bbahc.org
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