UNIVERSITY PARTNERSHIPS PROGRAMME
POST-CONSTRUCTION SERVICES MANAGER (EXETER) UNIVERSITY PARTNERSHIPS PROGRAMME
CANDIDATE BRIEFING PACK
NOVEMBER 2017
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UNIVERSITY PARTNERSHIPS PROGRAMME
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Introduction to University Partnerships Programme
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Our Partnerships
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The Student Experience
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The role of the Post-Construction Services Manager
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Job description
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Person specification
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Further information and application process
University of Nottingham
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UNIVERSITY PARTNERSHIPS PROGRAMME
Introduction
University Partnerships Programme UPP Our vision is to deliver the very best student
experiences, in partnership with great universities. Our mission is to create exceptional academic infrastructure and support services in partnership. We design and develop high quality, affordable, student accommodation, academic infrastructure and support services. Our unique partnerships enable universities to make best use of their assets, freeing up university resources and improving services to students. Established in 1998, our unique long-term partnership approach means our needs are always aligned with those of our university partners; maximising student occupancy and delivering services of the highest quality. Our business model recognises not only the inherent value of higher education to students, the economy and society, but also the longevity and stability of universities as businesses.
Lancaster University
University of York
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UNIVERSITY PARTNERSHIPS PROGRAMME
In Partnership, for the long term We deliver a range of services which can help universities to invest in improvements their estate, or improve student services. Our range of services includes; funding, design, build and operation of student accommodation. We employ over 800 people managing more than 30,000 rooms in operation or development. Our support, delivered in partnership, is helping 14 UK Universities to upgrade their estates, make best use of their physical assets, improve services and enhance the student experience. In the last decade we have provided more than £2billion in new funding, supporting our partners to invest and grow, to meet demand and improve the student experience. Any UK University with a strong strategic vision can benefit from a partnership with UPP, or access our range of services.
Our University Partners
Imperial College London Lancaster University Leeds Beckett University Loughborough University Nottingham Trent University Oxford Brookes University
1172 Rooms / FM Services
4347 Rooms / Eco-Residences / FM services 2038 Rooms / Eco-Residences / FM Services
1310 Rooms / FM Services
4413 Rooms / Academic / Retail / FM Services
771 Rooms / FM Services
Plymouth University
1754 Rooms / Academic / FM Services
University of Bath
941 Rooms / Hard FM Services
University of Exeter
2569 Rooms / Academic / FM Services
University of Kent
1840 Rooms / Eco-Residences / Academic / FM Services
University of Nottingham University of Reading
2223 Rooms / FM Services
4971 Rooms / Accommodation Office / FM Services
University of York
1043 Rooms / FM Services 1711 Rooms / FM Services
University of London
University of Hull
Project launch 2017 to deliver 1,450 new Rooms
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UNIVERSITY PARTNERSHIPS PROGRAMME
Student Experience Great space and services with student experience built in Great space and services with student experience built in. Our partnerships support universities to create environments within which students can live, study and thrive. We manage the needs of more than 30,000 students every term so we never stop learning and we share our experience with our partners. We also know that every University is as unique as the thousands of students it serves and this ensures that we are never complacent, and never take a one size fits all view. Listening, responding, adapting Students can be demanding and their needs constantly evolve. Independent qualitative and quantitative research helps us understand the evolving needs of students and face to face focus groups, and regular surveys with our residents enable us to check and adapt our approach quickly. As specialists, the quality of our staff and their in-depth understanding of the unique environment and the people for whom we provide services, enables us to support universities, understand their aims and their strategy and together deliver tangible improvements to the student experience. Our design teams work to understand how students want to use space, and how they interact with each other, leading to seemingly small improvements to the specification of a bedroom, or major changes that impact on construction or technology. At UPP we aim to deliver great places to live, with student experience literally built in.
Long-term, stable growth Our clearly defined strategy for growth is based on our overarching mission to be the strategic partner of choice in the delivery of infrastructure and asset management services to UK universities. Our model is focused on long-term partnerships, supporting universities in improving the quality of their physical infrastructure and services to students. In aligning the interests of both parties, our unique approach provides security in the delivery of revenues and in turn, expected returns to investors. Our strategy will: • Grow the number of partnerships we have with selected universities • Increase the number of student rooms under management • Deepen the existing relationships we enjoy with our current partners • Invest in our staff to ensure we deliver the best customer service • Develop new and innovative ways of funding infrastructure projects • Identify new revenue streams and increase the value of existing revenue streams • Develop innovative solutions for the non-residential requirements of our partners • Wrest the economic benefits of ever more effective procurement
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UNIVERSITY PARTNERSHIPS PROGRAMME
The role
The role of Post-Construction Services Manager – UPP Management Having invested over £2billion to date, we intend to invest another £1billion delivering great services, in long term partnership with outstanding universities. As part of this investment and promise to deliver continued support services we are seeking to make the key appointment of a Post-Construction Services Manager to support the delivery of the post-construction phase of projects and to represent UPP’s interests in these matters. The role will see you working closely with the Post-Construction Services Director, UPP’s Residential Services team, University Partner representatives and the responsible contractor on defects resolution and management of projects, predominately on the UPP University of Exeter portfolio but with the potential to work with other UPP Partners. The Post-Construction Services Manager will support the identification and remediation of any defects on projects whilst also taking responsibility for construction and refurbishment programme management during the defects liability period and beyond. The successful candidate will possess a proven track record of leading the post-construction services on large scale construction projects married with a strong technical and commercial understanding of post-contract construction and defect management. Experience gained on projects in the student accommodation or residential sectors would be particularly advantageous. You will have excellent interpersonal and communication skills with a high level of personal and professional credibility, as a key aspect of the role is the capability to work successfully with a diverse range of internal and external stakeholders.
Plymouth University
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UNIVERSITY PARTNERSHIPS PROGRAMME
Job description
Employer : Location : Business Unit : Reports To : Reports to :
UPP Projects Limited
Exeter
Construction
Post-Construction Services Director
n/a
Job Purpose To support the Post Construction Services Director in monitoring and reporting upon the successful delivery of the remedial works to the building facades and bathroom pods being undertaken at the University of Exeter. The role will involve liaison with the University, building owner, responsible contractor and operator of the buildings (UPP Residential Services Limited). Roles and Responsibilities • Support the Post Construction Services Director with managing the relationship with the University; • Manage the Independent Certifier, as required; • Liaise with the responsible contractor; • Liaise with the Operator (UPP Residential Services Limited); • Liaise with the Special Purpose Vehicle (SPV)’s representatives (as required) – owners of the buildings; • Represent UPP on site in all matters relating to the project; • Quality management • Produce regular reports for the Post Construction Services Director with regards to: Progress versus programme Defects/ snags identification and remediation Quality matters Health & Safety and Environment (inc. CDM 2015) Risk management Independent Certifier’ performance Variation Matters Performance of contractor and consultants Any other project related’ areas as required • Ensure all project documentation is in place and compliant, including management of all required meeting, reporting and notice protocols under the project documentation; • Engender a culture of continuous improvement; and • Other duties as deemed commensurate with the role. Other The post holder must be based within a daily personal commuting distance of Exeter. It is envisaged that the role will be required until September 2021.
Nottingham Trent University
University of Kent
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UNIVERSITY PARTNERSHIPS PROGRAMME
Person specification
The candidate should demonstrate a sound understanding in the following criteria:
Attributes Essential criteria
Desirable Criteria
Experience Demonstrable experience of managing a large multi-phase residential refurbishment/ redevelopment project (circa £20m plus) in an occupied environment;
Student accommodation or residential housing construction/ refurbishment/ redevelopment background PFI/PPP experience of stakeholder management would be beneficial;
Cladding replacement/ over-cladding experience preferred; Ten years relevant experience in Project Management, Construction Management, Contract Management, or Estate (Asset) Management. Excellent Client Management skills; Technical understanding of construction, snag/ defect management; Technical understanding of specifications; Strong ability to be able to read, interpret and report on construction programming; Evolved project management skills in the construction industry; Excellent interpersonal skills; Strong influencing and people management skills; Self-sufficient in appropriate IT packages;
Skills/Ability and Knowledge
Education/ Qualifica- tion
Professional Project
At least 15 years of relevant industry experience.
Management/ Construction Management degree; Membership to a recognised Institution (e.g. CIOB, RICS, etc);
Experience of working successfully in a post-construction services role will be taken into full consideration
CSCS Card
CITB SMSTS (Site Management Safety Training Scheme)
Further information and application process
The salary level for this role has been set at £75,000 p.a. The postholder will also receive 29 days annual leave plus bank holidays, a 5% employer pension contribution and significant discretionary annual bonus potential. The role will be at the University of Exeter. The postholder must be based within a daily commuting distance of Exeter. For a confidential discussion to learn more about the role and opportunity please contact the UPP’s appointed recruitment partners Ben Duffill and Nicholas Coppard of The Management Recruitment Group. Ben Duffill
T: 0207 959 2368 M: 07976 125 010 E: ben.duffill@mrgpeople.co.uk
Nicholas Coppard T: 0207 959 2368 M: 07896 079 495 E: nicholas.coppard@mrgpeople.co.uk
Applications should consist of a comprehensive CV and supporting cover letter. Applications should be sent to nicholas.coppard@mrgpeople.co.uk. The closing date for applications is 8th December 2017 Following the closing date, applications will be reviewed and UPP will undertake selection interviews during the week commencing 15th January 2018.
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