When my dad, Donald, stepped away from the business and handed things over to Nolan and me, we took a few months to get our footing and decide what we wanted the future of Brown’s Automotive Experts to look like.That transition period was a learning experience for both of us, and we grew stronger because of it. Now that we’ve had the reins for a while, we’re excited to tackle new initiatives. None of these projects is bigger than opening a third location, which I’m thrilled to announce is just around the corner. We’ve toyed with the idea of adding an additional shop for a while now, but we’ve never had the perfect set of circumstances to do so. Recently though, opportunity knocked, and we had to answer the door. An old shop in Rio Rancho went up for sale at a great price.We’d hired Leslie, who excelled from day one and proved she was ready to run a shop of her own. Customer demand was there.These factors all led to a chance we couldn’t pass up. Now, that doesn’t mean it was as a simple process.The old shop was completely gutted. It needed new lifts, new equipment, a new front office, and basically everything you can think of.We had to start looking for the best folks to staff a new location. If the first few months after Dad’s retirement were a crash course in running a business, developing the new location was a graduate program. But despite the expected hiccups, we opened on track on July 15. I’ll be at the new shop often to make sure we hit the ground running. The third Brown’s Automotive Experts shop is located at 2203 Golf Course Rd. NW in Rio Rancho. If you’re a regular customer who happens to live closer to our new location, you’ll be happy to hear of “Our new location will maintain the same standards of both high-quality car care and friendly customer service. If we couldn’t promise that, we’d never have decided to open it.” The Birth of Our New Location How Our Third Shop Came to Be
another project we’ve undertaken.We’re in the process of changing our point-of-sale system — it’s referred to as a “POS,” I kid you not — so that information will be shared between all locations.That means that when you come to the new shop, all of your service history will come with you. Our new location will maintain the same standards of both high-quality car care and friendly customer service. If we couldn’t promise that, we’d never have decided to open it. None of these enhancements would be possible without you, our loyal customers.There’s no possibility of a third shop if the first two shops aren’t busy, but thanks to you, they are.We wouldn’t be anywhere without all of you, let alone where we are today.Thank you all so much. To celebrate the opening, we’ll be running a series of promotions all summer long. As a thank you to our longtime customers, these deals will be available at all of our shops, not just the new one.You can check out our Facebook page (@DonBrownAuto) for a complete list of specials and updates. Again, we are so grateful to you for making us your auto shop.We can’t wait to share the next chapter in the Brown’s Automotive story with you. -Dustin Brown
1 www.brownsautoexperts.com • Brown’s Parts &Automotive, Inc.
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