PRST STD US POSTAGE PAID BOISE, ID PERMIT 411
190 Hawkins Dr. Shelbyville, TN 37160 855-698-7130 www.biggexpress.com
INSIDE THIS ISSUE
BE AN OWNER
EMPLOYEE REFERRALS SHOP TIPPS
TIMOTHY CHELETTE NAMED PILOT FLYING J ROAD WARRIOR MISO CARAMEL APPLES
SERVICE IS OUR PRIORITY
A MESSAGE FROM THE PRESIDENT
has not changed is the need to provide the only product we have to sell better than any of our competitors. That product is service . Everything we have built and everything we have for our employee- owners is because we have a history of great service . Not good or good enough, but great! We talk a lot about service , but we don’t talk about it as much as we should. Let’s change that. Service is not just an operations thing, nor is it just a sales or customer service thing. We must have every employee-owner on board. It is not just picking up and delivering freight on time. It is doing everything we do for everyone, internally and externally, as well as we can do it. Outside of safety, there is no bigger priority for our company to be successful than service. Let’s all make sure we are doing everything we can to provide the great service our customers and our fellow employee-owners are accustomed to seeing.
Greetings! I’m sure that, just like me, you are all ready for the leaves to turn and the temps to drop. Driver Appreciation Week was a great success despite a little stormy weather and a whole lot of heat. It was awesome to see a lot of professional drivers in person, but I’m sorry I didn’t get to meet personally with each and every one of you. To me, the highlight of the week was seeing the time and effort all the other departments put in to recognize our drivers. The gift packages everyone put together and the time everyone put in to be at our facilities to thank our drivers were so great to see!
Thank you all for everything you do to make the Big G family of companies great!
As we are heading into the final quarter of the 25th year of existence here at Big G Express, it’s hard for me not to spend a little of my time thinking back to when I was younger and things were simpler. A lot of things have changed since January 1995, but one thing that
–Randy Vernon, President
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