Shangri-La Academy FAQ
Updated on July 2019
How to access Shangri-La Academy?
Type in the below url: https://www.shangri-laacademy.com/
Enter your login email and password
2
How to save website to my phone home screen
• Open Web Browser (Safari) • Enter the url: https://www.shangri-laacademy.com/
3
How to change language?
• Click on the icon on the top right corner to see the list of the language available
• Choose your
preferred language
4
What can I learn from Shangri-La Academy?
On the top panel, Click on “LEARN”
Courses are arranged in the following Catalogue:
• Essential • Functional • Leadership
5
Where should I start Learning?
On the top panel, Click on “DASHBOARD”> My Learning > Current
You can now access to your essential courses and enrolled courses
You can also track your learning progress here
6
How to start learning the Functional Programs?
On the top panel, Click on “LEARN”> Functional
Select from the list of available functional learning content
7
How to check which learning I have completed?
On the top panel, Click on “DASHBOARD”> My Learning > Completed
You can now access to your completed learning
8
How to learn in 5 minutes?
On the top panel, Click on “LEARN”> All Videos
You can now learn any videos (most videos are less than 5 minutes) All videos contents have been grouped based on the classifications on the left
9
How do I search for content to learn?
On the top panel, Click on “LEARN”> All Catalogues
Type in the keyword to search for your desired content
10
How to bookmark video content?
Click on the video that you would like to bookmark
Click on the “My Library” Icon
On the top panel, Click on “DASHBOARD”> My Library
Your bookmarked content will be saved in My Library for future reference
11
How to change password?
Click on the top right Profile Icon
Choose Password
Enter the old and new password and save changes
You will be able to use the new password the next time you log in
12
How to add / change your Preferred Name / Communication Email?
Click on the top right Profile Icon
Choose My profile
Change / edit your Preferred Name and Communication Email if you wish to and save changes Your Preferred Name and Communication Email will be updated
13
Supervisor Role
As a Supervisor, You are able to: •
Enrol your staff
Check your staff learning progress Approve your staff’s learning
•
•
Switch to Supervisor Role by choosing this icon on the top right corner
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Supervisor Role: My staff reports
Track staff learning progress
15
How to clear cache and browsing history of learners’ devices
Some common scenario to clear cache:
Google Chrome: https://support.google.com/accounts/answer/3 2050?co=GENIE.Platform%3DDesktop&hl=en Mozilla Firefox: https://support.mozilla.org/en-US/kb/how- clear-firefox-cache Microsoft Edge: https://support.microsoft.com/en- gb/help/10607/microsoft-edge-view-delete- browser-history
- Unable to log in with new password
- Unable to pass assessment despite all the answers are correct
- Unable to display content
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THANK YOU
Updated on July 2019
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