The Elizabeth Hospice 2019-2020 Impact Report


year in review | 2019-2020

411 veterans were honored at pinning ceremonies

2,575 patients received hospice care

824 patients received palliative care

323 children participated in school-based and after-school bereavement support groups

262 children and adults received crisis intervention support after community tragedies

107 children and teens attended summer grief camp

385 stuffed bears and pillows were created as precious keepsakes for bereaved families

571 volunteers dedicated 28,121 hours of their time to our community

790 adults engaged

in individual counseling sessions or bereavement support groups



from our President & Chief Executive Officer

Dear Friends,

This was a year of many unusual twists and turns, a year unlike any other in our organization’s history. Throughout this demanding time, our commitment to providing the highest quality hospice care, palliative care and grief support services to the people in our community was stronger than ever. We agilely modified our practices and protocols to conform to the COVID-19 health guidelines established by the Centers for Disease Control and Prevention (CDC), World Health Organization (WHO) and local public health agencies. Our staff members unselfishly focused their energies and attention on serving our community. When in-person visits were severely limited, our care teams, grief counselors, and volunteers utilized technology to attend to their patients and clients. I am so proud of their dedication to caring for adults and children who were facing the challenges associated with a life-limiting illness and those who were grieving the death of a loved one. This year also brought a leadership change. Jan Jones, RN, BSN, announced her retirement after serving as President and Chief Executive Officer of The Elizabeth Hospice for eight years. In this role, Jan established the most comprehensive offering of children’s bereavement services in San Diego County, created an adult palliative care program and broadened our organization’s service area to encompass all of San Diego County and Southwest Riverside County. We are grateful to Jan for all that she accomplished and wish her the best in the years ahead. I am honored to be assuming this leadership role and to developing strategies and programs that enhance the quality of life for those nearing the end of life’s journey and for those who grieve. On behalf of our Board of Directors and staff, I want to thank the community for its generosity and support this past year. Together we ensured that children and adults have access to an experienced resource they can rely on for guidance and support when confronted with serious illness and grief. We are deeply grateful for the honor of caring for those who need our services.

With gratitude,

Sarah McSpadden, RN, MSN, MHA President & Chief Executive Officer


our services

HospiceCare Hospice care is a specialized type of care when you and your doctor determine that future efforts to cure the illness are no longer feasible or desirable. We offer an extensive array of services for children and adults, along with comprehensive support for your loved ones. Our focus is on helping you make the most of every moment of living by ensuring you are as comfortable and as pain-free as possible.

PediatricHospice Our Pediatric Team works in concert with your child’s primary care physician and specialists to relieve symptoms and manage pain for children with a life-limiting condition. Pediatric hospice care can be provided while the child is receiving curative treatment. Grief Support Coping with the loss of someone you love is one of life’s major challenges. Our licensed counselors and trained volunteers guide people of all ages through grief and loss. We provide a safe, supportive and confidential environment for adults and children to address their feelings and learn healthy coping skills. Our services, which include individual counseling sessions and support groups, are open to everyone in the community, including those who do not have a patient affiliation with The Elizabeth Hospice.

During theCOVID-19 pandemic, The ElizabethHospice continued toprovide hospicecare, palliative careandgrief support toadults andchildren in SanDiegoCountyand SouthwestRiverside County. Our care teams stayedconnectedwith their patients, often servingas abridge between families and their lovedones and helping reduce their patients’ feelingsof isolationand loneliness. Counselingservices wereconductedvia videoconferencingand telephone for children andadults inour communitygrieving the deathof a lovedone.

Elizabeth PalliativeCare Elizabeth Palliative Care is

designed to relieve patients from the symptoms, pain and stress of a serious or life-limiting condition. Our team of care navigators is specially trained in pain and symptommanagement. Their focus is on improving quality of life and preserving dignity of life for patients who may continue to receive curative treatment.

The Elizabeth Hospice has earned the Gold Seal of Approval from The Joint Commission , an independent organization that certifies and accredits healthcare institutions across the U.S. This certification demonstrates our commitment to quality comfort care and dedication to excellence.


community events

SwingForeHope Golf Classic On September 13, attendees of Swing Fore Hope Golf Classic, Tournament and Auction enjoyed a fun-filled day of golf, BBQ, San Diego’s finest craft beer, live blues music and must-have auction items. The event took place at Twin Oaks Golf Course in San Marcos. Proceeds from this event benefitted our Children’s Bereavement Program which provides grief support, free of charge, to grieving children in our community. We are grateful to those who participated and to our generous sponsors, Disabled American Veterans (DAV), Horizon Oxygen and Medical Equipment, Marsh & McLennan Agency, Wells Fargo Bank, Capital Growth, Inc., El Camino Memorial, Bank of America Private Bank, and National Electric Works.

LightUpaLife More than 300 community members came together on November 17 for Light Up a Life , a candle-lighting ceremony to celebrate the people whose lives have warmed their heart and whose memories illuminate their life. This event, hosted by The Elizabeth Hospice at the California Center for the Arts, Escondido, blended inspirational messages, live music and a memorial ceremony to lift the hearts of those touched by loss, illness and sorrow. Every attendee had the opportunity to share the name of their loved one and light a candle in their honor.

AtHomebut NotAlone

In June, when health guidelines established during the COVID-19 pandemic required everyone to shelter in place, we offered At Home but Not Alone , a way for people in our community to feel supported. This virtual experience included messages, musical performances and meditative activities to calm the mind and body. Participants had the opportunity to honor the special people in their life, reflect on cherished memories and engage in activities to bring them hope and joy – all in the comfort of their home.


ways to give

You can make a difference in someone’s life.

Sustaining Supporter Create a monthly or quarterly automatic donation from your credit card, debit card or bank account. Any amount is appreciated. Donate a Car It’s easy to turn your car, truck, motorcycle or boat into a donation to The Elizabeth Hospice. We accept most motorized vehicles. Call 855.500.7433 to speak with a representative who can answer all of your questions. One Charitable Gift, A Lifetime of Benefits A planned gift ensures that future generations have access to the many services of The Elizabeth Hospice. Some planned gifts provide tax savings while preserving assets for you and your family. A legal, financial or other qualified professional advisor can help you determine the best way to achieve your desired goals.

Your generosity makes it possible for The Elizabeth Hospice to better serve our community members when they are faced with the challenges associated with an advanced, life-threatening illness or when they are grieving the death of a loved one. Generous donations help fund care and programs not reimbursed by Medicare, Medi-Cal or insurance plans. Nobody is ever turned away.

For more information, contact: Chief Philanthropy Officer The Elizabeth Hospice 500 La Terraza Blvd., Suite 130 Escondido, CA 92025 To donate online, visit:


individuals served


Hospice Patients by Age INFANTS

11 26

AGES 2-10 AGES 11- 20 AGES 21 - 50 AGES 51 - 70 AGES 71 - 80


103 459 502







*Lower than normal participation due to the COVID-19 pandemic.


financial overview | 2019-2020

Income Patient Services

$36,766,044 $3,313,445 $1,052,903 $170,797 $41,303,189

Community Support & Events

Investment Income



Expenses Direct Patient Care Indirect Patient Care

$21,102,042 $8,511,227 $848,581 $6,621,275

Community Outreach Management & General





July 1, 2019 through June 30, 2020

our mission To enhance the quality of life for those nearing the end of life’s journey and for those who grieve. our vision The Elizabeth Hospice aspires to a world in which every life ends with compassion, dignity and peace.

board of directors | 2019-2020

Michelle Hays, Board Chair Jan Jones, Chief Executive Officer Edward Croft Theodore Davis Doug Dawson Robert Hemker, Past Board Chair Dan Laframboise

Debra Lange Fred Nasseri Mark Neu Lori Rappaport, PhD Cynthia Robertson, MD Brian Walsh

500 La Terraza Blvd., Suite 130, Escondido, CA 92025 | 800.797.2050 |

The Elizabeth Hospice is a 501(c)(3) nonprofit organization. Federal Tax ID 95-3275679

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