MANAGEMENT
Introduction • Feedback that Made a Difference • Our Approach • Elements of Mutual Respect
Overcoming Your Own Defensiveness • Hot Buttons / Hooks • Situations • Responding Effectively
Your Role • Types of Feedback
Additional Skills • Saying “No,” sidetracked, disengaging, etc.
• Guidelines for Effective Feedback • Preparing for Feedback Sessions Giving Positive Feedback • Characteristics of Positive Feedback
Summary and Action Planning Decision Making
We know people who regularly make good decisions - and some who routinely find decision making to be a challenge. When we’re in our business environment and we want to improve decision making (either our own or by developing subordinates), we have several widely available and accepted tools. But do the tools solve the issue? Not necessarily. That’s because, behind the tools, we make many judgments. In other words, people who make flawed judgments can make perfect use of the tools and still end up with less than optimal decisions. So this module focuses on improving our judgments, which, when applied to the tools, can produce dramatically better results. Introduction • Past and Current Decisions • How Problem Solving and Decision Making Intertwine • Ways of Thinking
• Opportunities for Giving Positive Feedback • Discussion Points for Giving Positive Feedback • Demonstration and Practice Giving Constructive Feedback • Characteristics of Constructive Feedback • Opportunities for Giving Constructive Feedback • Discussion Points for Giving Constructive Feedback • Balancing Positive and Constructive Feedback • Demonstration and Practice
Summary and Action Planning Selection Interviewing
Organizations are only as successful as the people they hire. The process should be an opportunity for two-way communication and interaction to determine the fit between the candidate and the employer. Unfortunately numerous hiring mistakes take place during the interview process. This section will focus on a behavioral interviewing system to help you improve the efficiency and effectiveness of the hiring process in your organization.
How Decisions are Made • Change Process • Biases That Affect Our Judgment −− The Big Dozen
Tools for Decision Making • Is/Is Not Matrix • Results Framework • Decision Matrix
Introduction • What are your Challenges? • Working with that “Gut” Feeling • Keys to Interviewing - Behavioral Examples
Summary and Action Planning
Planning • Identifying the Skills Needed • Designing an Efficient System • Using an Interview Guide The Interview • Legal (and Illegal) Questions • Looking for ACEs • Asking the Right Questions • Asking Follow-up Questions • Controlling the Interview Now what? • Interpreting the Interview • Making a Decision
DAY TWO One2One: Giving Positive and Constructive Feedback
One2One is a series of skill development modules focused on successful conversations between a supervisor and a direct report - from “Good work” to “What happened?”; from performance reviews to salary discussions. There is a way to do it easier and get better results. This session will concentrate on the three elements that are essential to every feedback discussion and the steps for two key topics: Giving Positive Feedback and Giving Constructive Feedback. By practicing these steps using your own real-life situations, you will develop skills that you can use frequently and immediately.
Summary and Action Planning
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3 ways to get a no-obligation price quote to deliver a course to your company: Call SAE Corporate Learning at +1.724.772.8529 | Fill out the online quote request at sae.org/corplearning | Email us at corplearn@sae.org
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