HEE - Head of Events and Venues

About us

The structure

About the Job

About you

The benefits and package

Management and Leadership • Lead, manage and direct the HEE Events Centre at Stewart House, in accordance with the changing scope and needs of HEE, ensuring robust operational systems are developed, implemented, reviewed and validated, where appropriate in line with external professional benchmarks eg AIM. • Provide a cost effective and high quality external venue management service, including finding and securing event locations, and ensuring effective and value for money procurement of University and external venues where appropriate. • Implement systems for checking and challenging client requirements to ensure that meeting rooms (and especially external venues) are procured only when necessary, and utilized appropriately. • Establish systems for monitoring and reporting on wasted resources – late cancellations, overbooking, no-shows, excess catering, etc – and develop proactive joint action plans for improving performance. • Work closely with senior managers to forecast future activity patterns and levels, and to optimise the use of internal facilities and external venues to satisfy HEE operational requirements at least cost.

Setting Direction and Service Improvement • Create efficient systems to monitor the quality of services provided, including contracted-out services and SLAs, in a consistent and systematic manner. • Lead and deliver the design, development and deployment of business process improvements related to events management and external venues. • Produce objective-focused, cohesive business plans, proposals and strategies to develop the HEE Events Centre, its systems and services. • Prepare costing and financial models to inform business cases and budget setting, and in response to ad hoc queries during the year. • Contribute as required to project teams established in respect of events and venue services development, IT systems, or physical improvements to the environment. • Take responsibility for the appropriate marketing of the Events Centre, including pricing, promotions, image/brand and profile. • Liaise with the University of London and other partners to identify opportunities for closer collaboration, eg to make use of surplus internal capacity. • Create efficient systems and processes to manage customer complaints, comments and enquiries, and report on the implementation of action plans derived from both individual and collective feedback streams. • Provide appropriate support and services to colleagues in other HEE locations in respect activity monitoring, venue management and strategic opportunities to improve events and venues management at centres outside London.

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