a laugh, celebrate successes, and sometimes have the more difficult conversations about the challenges businesses are facing. Whether it’s workforce shortages, customer expectations, training opportunities or preparing for future growth, these honest conversations help Hospitality Tasmania understand where support is needed most. Together, we’re identifying practical ways to upskill staff, strengthen customer experiences and help businesses thrive. Next on the calendar is another trip to the West Coast, where Gena is looking forward to delivering the West Coast GCE Community Session at the Zeehan Study Hub. Bringing local operators together to share ideas, learn from one another and explore ways to strengthen the visitor experience is always one of the highlights of the program. With the highly anticipated new Spirit of Tasmania vessels set to arrive in late October, excitement is building across the state. More visitors mean more opportunities for North West Coast businesses and Tasmania, but it also raises an important question - is your business ready? Now is the perfect time to review your customer experience, invest in your team and make sure your business is prepared to welcome even more guests through the door.
If you’d like to explore ways to enhance your customer experience, upskill your staff or simply have a chat about your business, I’d love to catch up. Sometimes the best ideas begin with nothing more than a conversation and Gena is always happy to make time to come and visit you in person.
Enquiries? Contact our GCE team Dave Noonan (program facilitator) E: dave@tha.asn.au Ph: 0437 099 315 Anita Lewis (south) E: anita@tha.asn.au Ph: 0488 455 431 Angie McMahon (south) E: angie@tha.asn.au Ph: 0400 137 830 Darren Martello (north) E: darren@tha.asn.au Ph: 0428 020 179 Gena Cantwell (north west) E: gena@tha.asn.au Ph: 0417 125 092
Industry Engagement Update
There has been plenty happening across Tasmania’s North West, with new Hospitality Tasmania members joining the community, industry events bringing people together, and plenty of opportunities to connect with local businesses and future hospitality professionals. A warm Hospitality Tasmania welcome goes to our newest members, each bringing something unique to the region’s vibrant hospitality landscape.
Travellers heading towards Cradle Mountain now have another reason to stop in Deloraine, with Deloraine Delight serving up quality coffee, delicious café meals and a wonderful selection of local produce. Part deli, part café and part providore, it’s quickly becoming a favourite stop for both locals and visitors, while also offering catering for a range of occasions. In Devonport, Barclay Motor Lodge has joined Hospitality Tasmania, providing comfortable accommodation options for every type of traveller. Whether guests are staying in a fully self-contained apartment, a spacious holiday cottage or a motel room, The Barclay offers a quiet and convenient base to explore the North West Coast.
DELORAINE DELIGHT
BARCLAY MOTOR INN
41 Tasmanian Hospitality Review August/September Edition
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