The_2019_Membership_Marketing_Benchmarking_Report (1)

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MEMBER RENEWAL AND REINSTATEMENT

etention)

Is membership renewal based on a fixed calendar date for all members or an anniversary date from the start of the membership?

60%

Total (n = 710) Individual (n = 315) Trade (n = 212) Combination (n = 183)

56%

51%

49%

48%

48%

39%

38%

5%

3%

2%

2%

Membership anniversary date

Fixed calendar date

Other

y 49% of associations tie membership renewal to the anniversary date, while 48% used a fixed calendar date. In 2018, there was a nine-point difference (53% and 44%, respectively).

y Associations with a high renewal rate (80%+) are significantly more likely to use a fixed calendar date for renewals (59% vs. 22%).

Associations with a high renewal rate (80%+) are significantly more likely to offer a grace period than organizations with lower renewal rates (86% vs. 76%).

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