Frontwave Briefing | Fourth Quarter 2020

This is Frontwave Credit Union's Member Newsletter for Fourth Quarter 2020.

Briefing Frontwave Credit Union Member Newsletter | Fourth Quarter 2020 Frontwave Fights for Our Members and Our Communities

2020 has been a trying year. We’ve felt it here at Frontwave, too, with temporary branch closures and staffing challenges due to the coronavirus pandemic. But when we reflect back as an organization, there’s at least one bright spot: our ability to deliver on our commitment to fighting for our Members and the communities we serve. A great example of this is our involvement in the Small Business Administration’s Paycheck Protection Program (PPP). Launched in April, the PPP was a forgivable loan program designed to help small businesses weather the coronavirus pandemic. By the time the program ended in August, Frontwave was able to help over 169 small local businesses from Oceanside to Temecula to Barstow get the funds they needed to pay their employees and stay afloat. Our involvement in this program wasn’t just about making loans. We felt privileged to be able to help these beloved businesses and organizations that are part of the very fabric of our communities, that we love and that we know others love, too. It was our honor to do our part to help. And as a Member-owned not-for-profit, we couldn’t have done it without you, our valued Members.

Mission San Luis Rey de Francia Founded in 1798, Mission San Luis Rey de Francia is a National Historic Landmark and the largest of California’s 21 iconic missions. “At Mission San Luis Rey, part of our Franciscan values are caring about our relationships and caring about our staff. As such, after we sent our staff home due to the COVID-19 virus, we were committed to paying our 38 employees for as long as possible, with very little income coming in. We initially reached out to a ‘big’ bank for a PPP loan, with no success. When the second round of funds were becoming available we decided to reach out to a local credit union, Frontwave Credit Union. We received confirmation that our loan was accepted within 24 hours. We are so blessed to have received the funds to enable us to continue to pay our employees for at least the next eight weeks.” - Gwyn Grimes, Executive Director Oceanside, CA Take a look at the impact you helped make possible for two great local organizations!

Barstow Strong Employment Agency (BSEA) By connecting labor groups and facilities/warehouses in and around Barstow, BSEA creates win-win outcomes for the city, the local economy and all those whom call the area home. Barstow, CA

“The COVID-19 pandemic caused many businesses to shut down, including BSEA. It has been tough to pay employees, pay the rent for the office, as well as other key details to keep operations running. The PPP loan received [from] Frontwave has really been a blessing. We’ve been able to make payroll, catch up on bills owed, and even discuss possibilities of expansion in the future. Thank you for all you have done to help us help the community of Barstow.” - David Cocker, CEO



Fourth Quarter 2020

legal obligation to take reasonable steps to keep our employees – and our Members – safe. We have a number of options available for those who are not able or willing to comply with the health orders via our online and mobile platforms. We even extend curbside service to those Members who can’t, for medical reasons, wear a mask. I care deeply for the health and wellbeing of our Dream Makers — and our Members. We are committed to ensuring that we provide a safe environment as we work together to help you make your financial dreams come true. If you do not share that commitment, Frontwave Credit Union may not be the place for you. Our 2021 Annual Meeting of the Membership and election of volunteers to serve on the Board of Directors and Supervisory Committee will take place on March 31, 2021. These volunteer bodies consist of Frontwave Members, just like you, who volunteer to serve this great organization. They are elected by the Membership — YOU! As a financial cooperative, every active Member of the cooperative has an opportunity to participate in the process and, through that process, help shape the future of your credit union. I strongly encourage all active Members to avail themselves of this opportunity – this responsibility — to participate and VOTE in the upcoming election. We have a number of strong candidates running for positions on the Board of Directors and the Supervisory Committee, and we’ll be sharing more information about them over the coming months. You’ll get a chance to read about their qualifications and why they choose to serve. And,

when the polls open, you will have the opportunity to choose who you think will do the best job representing you and guiding your credit union towards a bright future in service to our Membership. I urge you to participate in this important process. Just as voting in our upcoming Presidential election is your responsibility as a U.S. citizen, voting in the annual election is your responsibility as a Frontwave Member. One of the core strategies supported by the Frontwave Board of Directors is our commitment to helping our Members attain and maintain financial fitness. To fulfill upon this commitment, we offer of a series of online financial workshops and seminars. Through these sessions, you can learn more about managing credit, buying a home, avoiding card fraud and planning your estate — all from the comfort of your home. Completely free, as a benefit of your Membership! Trust me, you’ll learn some great stuff! Now’s also a good time to do a mini financial checkup. Got extra funds in your savings account? Consider investing it in your future by opening a Money Market or IRA. Want 2021 to be the year you pay off your credit card, start saving for your child’s college tuition, or buy that car you’ve been dreaming of? Check out the handy financial calculators we have on our website to make a detailed plan. You can also stop by a branch or call our Member Solution Center at 800.736.4500 any time you need assistance or advice. As always, we are here to serve you and help you make your financial dreams come true! It’s what we do.

Bill Birnie, President/CEO Notes from the CE0

If you’d have told me back in March that we’d still be talking about coronavirus come fall, I’m not sure I would have believed you. That said, I do believe there is light at the end of this tunnel. Throughout this pandemic, we have witnessed our employees adapt to new ways of working, our Members adapt to new ways of banking, and our communities adapt to new ways of living. Together, we will get through this! In that spirit, I implore your continued support in following public health recommendations when you visit our branches by wearing a mask and practicing social distancing. To be clear: at Frontwave, wearing a mask isn’t a political statement or an issue of individual rights. It’s about having respect for others to help protect their health. We’ve had a few Members get upset about our mask requirement and take out their frustrations on our dedicated branch employees with insults and hurtful abuse. Frankly, that’s not OK, and it will not be tolerated. As an employer, we have a moral and Annual Meeting The Annual Meeting and election of officers for the Board of Directors (Board) and SupervisoryCommittee (Committee) of Frontwave Credit Union will be held March 31, 2021 at 5:00 p.m. at Frontwave’s Corporate office:

Frontwave Headquarters 1278 Rocky Point Drive Oceanside, CA 92056



Fourth Quarter 2020

Introducing the new Frontwave Blog!

Have you heard? We started a new blog! We wanted a way to share all the great experience and knowledge we have here on the Frontwave team, from the in-house experts who run our Financial Education workshops and seminars, to our Home Loan Consultants and dedicated branch staff. So we figured, why not put it all in one place that’s easy for Members to access anytime, anywhere? That’s what the new Frontwave blog is all about. We’ve created a one-stop shop for you to find helpful financial tools, resources and advice, as well as all the latest credit union news. We’re also featuring interviews with some of our team members — or “Dream Makers,” as we call them — and sharing updates on our involvement in the community. So far, we’ve posted tips on how to save on your next car purchase, deciding when to refi your mortgage, teaching

kids financial literacy and more. Check the blog out at and let us know if there are any topics you’d like to see us cover. You can hit us up on Facebook, Instagram and Twitter. We’d love to hear from you!

You Spoke, We Listened! When we say we want to do

everything we can to make your Frontwave experience great, we mean it. We value the feedback you give us, and take action to make improvements. For example, thanks to your input: • We made it possible for our branch staff to email you more details about our mortgage, credit card and auto loan products that you may be interested in but don’t have time to fully discuss at the branch. • We made it faster and easier to apply for a loan online and via the mobile app. Simply click or tap on “Quick apply” from the main menu and it will prefill your loan application with details like your name, address, account number, etc. • We expanded the Digital Banking Help content on our website to provide you with step-by-step instructions and answers to FAQs about common online and mobile banking topics. Got any other feedback for us? The next time you receive a survey from us, let us know! Thanks for your Membership.

What’s better than free financial education? Getting it from the comfort of your couch! Register for one of our virtual workshops today at Upcoming Financial Workshops Credit 101

Home Buying What financial dream is bigger than owning your own home? We want to help prepare you for what it will take and how to make the process easier. Frontwave Home Loan Consultant Farid Sanie will walk you through the steps it takes to become a homeowner. • Wednesday, November 4 @ 6:30pm Card Fraud Debit and credit card fraud are on the rise. Let us arm you with the tools and knowledge to keep your money and identity safe. Frontwave’s Sr. Fraud Investigator and former San Diego Deputy Sheriff Patrick Beaty will teach you how to protect yourself and your money in today’s digital world. • Wednesday, November 18 @ 6:30pm

Whether you’re looking to improve your credit score or preparing to buy a home, the ins and outs of credit can be confusing. Let our experts help guide you. You’ll learn what makes up a credit score, how to access your credit and how to improve it. • Wednesday, October 7 @ 6:30pm Estate Planning No one wants to think about it, but we should all be prepared for the inevitable. In this free workshop, Attorney Benjamin Diederich will teach you the basics of wills, trusts and estate planning to properly ensure your legacy for the future. • Wednesday, October 21 @ 6:30pm



Fourth Quarter 2020

Frontwave In Your Community It’s no secret that there have been a lot of cancelled events this year. But you can’t cancel our commitment to supporting the great organizations in our communities! Here’s a look at some of the ways we’ve been providing sponsorship and support over the last few months, either virtually or in-person:

Virtual Heroes of Oceanside & Camp Pendleton This annual event, put on by the Oceanside Chamber, recognizes police, fire, military, teaching and healthcare heroes in the Oceanside community. For this year’s event, Frontwave sponsored awards for the Military Member of the Year and Law Enforcement Officer of the Year. President and CEO Bill Birnie presented the awards during a virtual ceremony held on August 11. North County Health Fair On August 13, Frontwave participated in the annual North County Health & Wellness Fair, designed to provide free medical, health and wellness information to North San Diego County residents. Frontwave was on hand to support community members’ financial wellness with information and referrals.

Camp Pendleton ASYMCA Frontwave has sponsored several Camp Pendleton ASYMCA programs throughout the year, including Camp Hero, a low-cost virtual summer camp for military children, and the monthly Neighborhood Exchange, which provides food and diapers to military families. Options for All Bow Ties & Sandals Virtual Gala Frontwave sponsored a virtual “table” at Options for All’s recent virtual gala, which raised over $30,000 for the non-profit organization. Options for All serves individuals with intellectual and developmental disabilities and aids them in becoming fully participating members of their communities, with programs in San Diego, San Bernardino and Riverside Counties.

Pictured Above: Frontwave provided supplies for campers participating in Camp Pendleton ASYMCA’s virtual Camp Hero this summer. From Coast to Coast – We’ve Got You Covered When your usual branch or ATM is too far away, remember Frontwave Members have access to more than 5,600 CO-OP Credit Union “Shared” branches within the U.S. and nearly 30,000 surcharge-free ATMs worldwide. To find a nearby location, call 888.748.3266 or visit

Follow us on Facebook, Instagram and Twitter for all the latest credit union news, contests, workshops and more! Also be sure to check out our website for important updates, including modified branch hours. Visit to learn more. Stay Connected

UPCOMING HOLIDAYS Frontwave will be closed in observance of the following holidays this quarter: New Year’s Day Wednesday, January 1 Martin Luther King Jr. Day Monday, January 20 President’s Day Monday, February 17 Express Line, Online Banking, Mobile Banking, and ATM service r t ill l i f f l i holid t i rt r: Express Line, Online Banking, Mobile Ba king, a d ATM service will b available s usual. Columbus Day October 12, 2020 Veteran’s Day November 11, 2020

CONTACT US Express Line 800.829.7676 Member Solution Center 760.631.8700 or 800.736.4500 Mon-Fri: 7am – 6pm, Sat: 9am – 4pm Autoland 800.234.6999 Enterprise Car Sales 800.CAR.SALES GreenPath Financial Wellness 877.337.3399 Frontwave Investment Services 760.439.6960 Frontwave Insurance Services, LLC 844.788.0820 Express Line 8 0.829.7676 Member Solution Center 760.631.87 0 or 8 0.736.45 0 Mon-Fri: 7am – 6pm, Sat: 9am – 4pm Autoland 8 0.234.6 9 Enterprise Car Sales 8 0.CAR.SALES Gr enPath Financial Wellness 8 7. 37. 3 9 Frontwave Investment Services 760.439.6960 Frontwave Insurance Services, LC 8 4.7 8.0820

STATISTICAL REPORT As of November 30, 2019 Members: 91,614 Assets: $890,891,398 Total Shares: $757,133,421 Loans Outstanding: $603,949,171 As of September 30, 2020 Members: 110,904 Assets: $1,038,938,765 Total Shares: $903,207,602 Loans Outstanding: $654,749,845

Thanksgiving November 26, 2020 Christmas December 25, 2020

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