12
• Maintain learner eligibility checks for bursary and learning support funding.
Expectations for Subcontractors:
• Attend all scheduled meetings and provide required documents within
3
working days
.
• Allow SCL to interview learners and staff during visits.
• Implement action plans agreed at monitoring meetings within
15 working
days .
Disputes & Termination
Disputes will follow SCL’s escalation procedure: 1. Initial meeting 2. SMT discussion 3. Formal escalation to Governance Board 4. Termination decision if necessary SCL retains responsibility for provision continuity if subcontractors fail. Purpose To establish clear, fair procedures for resolving disputes and terminating contracts when necessary.
Protocols for SCL Staff:
• If performance falls below minimum standards or compliance fails, issue a written Improvement Notice with a 15-working -day deadline to implement corrective actions.
• If issues remain unresolved, escalate to the Executive Director of Legal and Procurement, who may recommend contract termination.
• Use dispute resolution mechanisms in the contract for disagreements.
Expectations for Subcontractors:
• Respond to Improvement Notices with detailed action plans within
10
working days
.
• Co -operate fully with dispute resolution and attend any required mediation.
SCL EDUCATION GROUP
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