Working in Partnership Fostering rapport, mutual respect and cooperation with colleagues, customers/clients/partners in pursuit of common interests Essential The following examples are indicators of effective behaviour: • Builds a healthy, lively team/work environment and celebrates successes • Prioritises time to plan ahead and brainstorm with the team • Builds an extensive network of contracts and partnerships across business groups, the Council and externally • Consults widely, capturing the views from a diverse range of stakeholders • Encourages and promotes cross team and organisation collaboration Maintaining the highest possible standards of performance, striving to get things right the first time – working to enhance and manage Kensington and Chelsea’s reputation at all times Essential The following examples are indicators of effective behaviour: • Measures own performance against ambitious standards • Sets long-term challenges and performance improvement goals for the team • Works with discipline to ensure Council processes, finances and frameworks are adhered to by self and others • Looks for positive outcomes and productive reaction when faced with challenging circumstances • Acts as an ambassador for the Council when working with colleagues, partners, members or residents Customer Focus Putting the customer at the very heart of what we do, understanding their diverse and ever-changing needs and shaping the service offered accordingly The following examples are indicators of effective behaviour: • Effectively segments the customer base to meet varied needs and expectations • Involves customers in shaping services solutions • Gets regular feedback from diverse customer groups to monitor and improve performance • Acts swiftly to deal with criticism, negative feedback or errors • Shapes the services swiftly to meet changing customer expectations Essential Behaviours - Achievement Cluster Professionalism
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