SENIOR PROJECT MANAGER CANDIDATE INFORMATION PACK
CONTENTS
Page 3 Executive Summary Page 5 Job Description Page 9 Person Specification Page 15 Application Process
EXECUTIVE SUMMARY
The immediate image of Kensington and Chelsea is of the architecture, famous landmarks and glamorous residents.
Although the borough is geographically one of the smallest in London, at just over 4.7 square miles, it is one of the most densely populated areas in Europe. The current population is estimated at 190,000 people and there is a high turnover estimated at over 20 per cent per year. The borough is primarily residential in character. Kensington and Chelsea is a complex and fascinating area with a highly urban, multicultural, dynamic population embracing those who are new to London but also including many established families. It boasts some of the greatest demographic diversity in the country within its residents. The borough is also home to internationally recognised shopping centres, 12,000 businesses and over 120,000 jobs, three of the most visited museums in the UK and the second largest number of hotel beds in any London borough. It is in this diverse and demanding context that you will work. Kensington and Chelsea is a vibrant area at the heart of one of the world’s major cities. The services the Council provides have a direct and daily impact on people’s lives. The Council aims to provide services of the highest quality in all those areas that affect the lives of residents and to make the borough a better place in which to live and work, and to visit.
The Royal Borough of Kensington & Chelsea Council Capital Projects Team is seeking to make the key appointment of an ambitious Project Manager who is seeking to progress their career in a varied and challenging client-side project management role. Reporting to the Capital Programme Manager, the Senior Project Manager will play a key role in the delivery of the Council’s capital programme across its diverse portfolio of properties. You will personally manage a diverse caseload of projects from the programme including education, commercial, municipal, community, leisure, recreation, residential and regeneration schemes. Projects will include refurbishment, redevelopment and new-build schemes typically in the £1m to £10m value range and there will be the opportunity to gain experience on major capital projects valued in excess of £10m.
The existing capital programme is valued at over £100m and current projects include: • Chelsea Old Town Hall Refurbishment: preserving the beauty and significance of a local landmark • Belvedere Restaurant in Holland Park refurbishment • Colville Primary School expansion • Barlby new Primary School and SEN School • Adult Social Care Hub • Leighton House Museum improvements (feasibility study) The successful candidate will have experience of managing a range of projects and project packages from inception to completion. You will have excellent interpersonal and communication skills and be proactive, flexible and keen to learn and progress your career in project management. It is essential that the appointed candidate is able to prioritise activities and manage a number of projects concurrently. Experience of managing projects in the commercial, education, public buildings and/or residential sectors would be advantageous but is not essential.
JOB DESCRIPTION
Job Title:
Senior Project Manager Corporate Property, FISP
Department:
Grade:
HMgn141 (£41,600 to £56,200)
Location:
Kensington Town Hall
Responsible to: Responsible for:
Capital Programme Manager
No RBKC staff management responsibilities
Main Purpose of the Job • Take lead responsibility for the successful project management and delivery of a number of high value, complex named capital projects within the Council’s Capital Programme, delivering on time and within budget, and representing value for money; liaising with the technical lead on the planned maintenance programme ensuring sustainable long term solutions. • Ensure effective co-ordination and prioritisation of the efficient delivery of the Council’s Property Strategic objectives. • To support and assist the Capital Programme Manager in developing a efficient and effective capital works supply chain to deliver Value for Money, quality of service and overall operate efficiently. • Work closely with and regularly collaborate with peers and senior management to ensure a fully integrated Property approach is achieved and maintained.
• To act as the intelligent client in the delivery of building projects (via consultants) ensuring best practice construction project management (including associated procurement and contract management) and both successful and efficient delivery leading to good customer satisfaction. • Provide ‘best practice’ input and support to the range of building projects within the Council’s Capital Programme. • Manage a range of internal and external stakeholders in the planning and delivery of capital projects. • To ensure contract adherence, delivery against contract specifications and overall supplier delivery efficiency via audits and close monitoring. • To ensure clients understand and consultants work to the agreed council project methodology. • To ensure quality architectural, engineering and surveying advice and in addition compliance with regulatory and statutory regulations and requirements • To assist in the continued development of Property Asset Management in line with Best Practice Main Duties and Responsibilities •Manage high-value and complex projects within the Council’s Capital Programme using p roject management methodology, acting as the client where appropriate and ensuring project objectives are achieved. • Responsible for the delivery of named capital building projects within the Council’s Capital Programme; ensuring effective outcomes, delivery on time, within budget, representing value for money. • Actively manage allocated budgets ensuring probity adherence and that the council is not put at any financial risk. • Ensure regular health checks and benchmarking exercises are undertaken. • Support and assist the development of effective SLA and KPIs to ensure effective performance and efficient service delivery. • To support and assist the development and implementation of strategies that safeguards the Council against contractual and commercial risk. • To support and assist with the identification, development and implementation of new policies, processes and procedures, including rationalisation of legacy policies and procedures.
• Ensure each project is financially resourced and has clearly defined objectives, aims and outcomes, ensuring project milestones are carefully planned to reduce clashes / conflict. • Participate in the development of the Council’s Capital Programme and prepare supporting business cases. • To employ Prince2 methodology, using project management techniques and processes as required ensuring that a consistent approach is adopted by the department’s Capital Project team. • Use appropriate financial management techniques and processes as required, delivering effective cost management and ensuring a consistent financial management approach across all allocated projects. • Monitor contract variation orders from a cost perspective and participate in value engineering meetings when appropriate. • Responsible for the production of regular and reliable budget monitoring documentation, including monthly updates, on each allocated project where appropriate, including yearend closing information. • Establish Project Boards where appropriate, providing information on progress being achieved and resolutions made to address adverse outcomes. • Write and ensure Key Decisions and all other project reports and updates are prepared to standards expected, as and when required. • Evaluate requests for payments and certify payments to contractors and consultants. • Ensure statutory requirements, standing orders, financial regulations and other relevant requirements are allowed for and adhered to in the course of the developmental processes. • Establish systems to ensure effective and consistent communication with all relevant parties, at each stage of a project, to ensure strong relationships across the council, with external government departments and consultants at any project stage. • Support internal consultation and processes so that all those taking part are aware of the statutory requirements and objectives relating to capital build. • Select and manage external consultants for allocated projects. Monitor the performance of consultants throughout project life. • Work with the Construction Procurement Manager to procure external service providers (who will provide construction project management and related consultancy services), contractors and other specialist professional advice, following construction best value guidelines.
• Ensure an integrated approach to service delivery is maintained in line with overall council and departmental strategy and plans. • Ensure best practice is maintained in relation to Project Management, Customer and Supplier Relationship Management and Contract Management (including performance management). • Maintain an overall view of asset management activity to ensure appropriate solutions/advice and that the required levels of service delivery and assurance of supply/fulfilment are successfully achieved. • Develop thorough building works project briefs based on full client and associated stakeholder requirements (which are constructively challenged where required) and provide full clear instructions to suppliers. • Ensure client and stakeholder signoff at key points during building works projects in line with agreed council project methodology. • Ensure value, sustainability, functionality, service, innovation and benefits are assessed and realised for all building projects. • Ensure specifications developed for any contract or legal documents associated with building projects accurately reflect full requirements. • Manage supplier’s project performance against agreed programme, cost, quality and safety criteria, providing prompt advice to the Contract and Procurement Manager of any reoccurring or unresolved supplier performance issues. • Manage and support suppliers to ensure delivery and performance standards are met, including adequate project supervision and administration (e.g. timely receipt of quality monthly reporting and project control documentation; and quality assurance) and where there are any issues remedial action is promptly implemented. • Ensure providers strictly follow health and safety regulations and that any practices safeguard the Council against contractual and commercial risk. • Ensure adequate planning and the requisite monitoring and evaluation of project management related activities e.g. design procurement, risk management, quality and change control, client satisfaction etc. • Ensure complete record keeping (including keeping appropriate database/s updated directly or indirectly) for all building projects and maintain a systematic approach to information and data management, in line with department, council and statutory requirements (e.g. legal, audit). • Ensure all business impacts arising from the projects are identified and tracked and that maximum benefit is gained from all changes implemented (as agreed with clients).
PERSON SPECIFICATION
Job Title:
Senior Project Manager
Department:
Corporate Property and Customer Service
Grade:
HMgn141 (£41,600 to £56,200)
Listed below are the key requirements and behaviours needed to undertake this job. These will form a key part of the decision process. Some of the criteria are essential, whilst others are desirable. In addition to these requirements and behaviours, all jobs within the Royal Borough demand a satisfactory and reliable level of attendance and work performance, and good standards of conduct and personal behaviour. Evidence for these will be sought as part of the recruitment process. If you are a job applicant, you should ensure that you meet the essential criteria set out below as a minimum, and give appropriate evidence in your application. Failure to do so will mean that regrettably your application will not be successful.
Technical and Job Specific Requirements
Essential
• Property Qualification - Property Related Degree • Qualifications related to the role Property Related e.g. Qualified Chartered Surveyor or • Engineering • Member of a related Property based Professional Body Membership such as Chartered • Building Surveyor or Chartered Architect or Chartered Structural, Civil or Mechanical • Engineer, CIPFA, BIFM etc • Recognised project management and/or programme management qualification • experience in this area Either APM, MSP, PRINCE2 or at least significant experience in this area • High level of political, organisational awareness • Problem Solver – ability to identify and resolve issues with speed • Personable – able to build trusting relationships fast • Results focused - focused on proactively delivering value that will directly lead to achievement of business results • Customer driven - understands the customer needs that will support delivery of the business strategy and implements these where appropriate • Team Work – demonstrates commitment to team work and creates value not only for self but for others. Focuses on the overall objectives of the team to continuously improve • Self developer -invests time in their own development and encourages others • Effective networker • Significant relevant experience in a relevant Property discipline. • Significant relevant experience in construction project management and • Customer and Supplier relationship management • Proven track record in dealing effectively with property solutions • Proven track record in dealing with external agents and consultants • Experience in working on own initiative, and as an effective team member • A track record of ensuring agents deliver successfully including completion of tasks and projects within agreed timeframes, budget and to quality standards • Reasonable knowledge of procurement legislation, supplier and contract management (in relation to building project delivery) • Experience in undertaking construction procurement related activities preferably in a local authority • Advanced level and demonstrable knowledge of project methodology and programme management • Advanced knowledge and demonstrable experience of overseeing delivery of multiple projects at any one time • Professional knowledge of the construction industry, construction methods service installations and industry standards. • Advanced level and demonstrable knowledge of building project change management and risk management • Advanced knowledge of corporate, industry and professional standards in project management. • Proven track record of working in a environment where customer needs are variable & the ability to
assess opportunities at speed is crucial • Knowledge of EU Procurement Law
Technical and Job Specific Requirements Essential • Experience communicating at any level across an organisation including but not limited to colleagues, senior management, chief officers, councillors, client representatives, consultants and contractors • Understanding of the principles of effective performance management • Demonstrates flexibility and embraces change • Strong project and programme management skills. • Advanced level of communication skills - verbal, written and listening skills • Advanced numeracy skills • A high level of problem solving ability • Ability to deal well with colleagues, staff, chief officers, councillors, client representatives, consultants and contractors • Good financial management skills and understanding of best value, sustainability and whole life costing • Excellent inter-personal skills, with the ability to listen and really grasp what a client or customer wants and to be able to deliver appropriate and innovative solutions • Advanced computer skills including but not limited to proficient use of databases (including asset management, finance and procurement), MS Office (Outlook, Word, Excel, PowerPoint, Access, MS Project etc) • Strong presentation skills and reporting skills including cabinet reports, business cases etc • Good facilitation and negotiation skills • Strong analytical and decision making skills • Understanding of and preferably some direct experience of local government legislation, practices and procedures and financial regulations • Experience developing policy, practice, processes and procedures relating to the role • Understanding of equality and inclusions principles and regulations relating to public sector procurement. • An understanding of Asset Management Guidance and best practice • Has a commitment to enhancing the built environment to the public good • Can demonstrate awareness of methods of sustainability • Has a track record of improving the built environment • Quickly able to understand the business context and extract key facts to deliver concise management information. • Advanced knowledge of Health and Safety legislation (in relation to building construction and building services) • An ability to work effectively within multi-disciplinary teams • Risk Management, quality assurance and change control skills.
PERSON SPECIFICATION
Key Behaviours The Council has developed a framework to help its employees be clear about what type of behaviour is expected of them in a particular role. This is known as the Performance Development Framework, and identifies in total 13 key behaviours that have been grouped into four clusters. These four clusters are reasoning, engagement, achievement and leadership (REAL). All roles at Kensington and Chelsea have been profiled against the 13 key behaviours, and whilst all behaviours are important typically six to eight have been identified as critical to a particular role. Below are the key behaviours that have been identified critical to this particular role, with examples of good practice associated with that behaviour. If you are an applicant applying for a vacancy, you should aim to give examples of how you have positively exhibited each of these behaviours in the past, but you do not need to address every example/indicator. Please keep your responses concise.
Behaviouirs - Reasoning Cluster Planning and Prioritising Managing time, resources and competing priorities in a structured, effective way The following examples are indicators of effective behaviour: • Balances risks, contingencies and overlapping agendas when business planning • Attaches clear measures and outcomes to plans • Clearly involves and engages key stakeholders and wider team in planning • Puts performance tracking systems in place to monitor progress • Ensures clear milestones are acknowledged within longer-term plans
Essential
Organisational and Political Awareness Understanding the way things get done within Kensington and Chelsea. Being sensitive to organisational culture and subcultures, power relationships, politics and personalities and shaping your approach accordingly Essential The following examples are indicators of effective behaviour: • Has a clear understanding of business and political priorities • Builds and maintains an extensive network of contacts, inside and outside the Council • Understands the legal and constitutional framework within which the council is required to operate, working within required parameters • Redirects focus and resource during periods of uncertainty/strategic ambiguity, ‘doesn’t stand still’ •Interprets the underlying political and cultural motivators behind the behaviour of staff groups and third parties – sharing own analysis with others Solution Focus Interprets and analyses information and problems, and seizes opportunities to implement innovative/creative solutions Essential The following examples are indicators of effective behaviour: • Doesn’t take things at face value, digs deeper to generate effective long term solutions • Makes time to regularly tap into the creativity of the team • Looks across sectors for new and innovative practices • Thinks laterally when faced with significant service challenges • Presents new ideas and improvement strategies to manager and management team Behaviouirs - Engagement Cluster Communication Conveying information and arguments clearly, improving understanding and fostering engagement and support. The following examples are indicators of effective behaviour: • Clearly and logically presents written and verbal arguments, anticipating reaction and focusing on key benefits • Adapts communication style effectively when working with different staff groups or third parties • Raises pertinent issues with manager and management team to a concise way without going into unnecessary detail • Involves and positively engages the wider team in decision making, strategising and change • Is persuasive, using appropriate body language, non verbal communication and sense of dress to suit the situation Essential
Working in Partnership Fostering rapport, mutual respect and cooperation with colleagues, customers/clients/partners in pursuit of common interests Essential The following examples are indicators of effective behaviour: • Builds a healthy, lively team/work environment and celebrates successes • Prioritises time to plan ahead and brainstorm with the team • Builds an extensive network of contracts and partnerships across business groups, the Council and externally • Consults widely, capturing the views from a diverse range of stakeholders • Encourages and promotes cross team and organisation collaboration Maintaining the highest possible standards of performance, striving to get things right the first time – working to enhance and manage Kensington and Chelsea’s reputation at all times Essential The following examples are indicators of effective behaviour: • Measures own performance against ambitious standards • Sets long-term challenges and performance improvement goals for the team • Works with discipline to ensure Council processes, finances and frameworks are adhered to by self and others • Looks for positive outcomes and productive reaction when faced with challenging circumstances • Acts as an ambassador for the Council when working with colleagues, partners, members or residents Customer Focus Putting the customer at the very heart of what we do, understanding their diverse and ever-changing needs and shaping the service offered accordingly The following examples are indicators of effective behaviour: • Effectively segments the customer base to meet varied needs and expectations • Involves customers in shaping services solutions • Gets regular feedback from diverse customer groups to monitor and improve performance • Acts swiftly to deal with criticism, negative feedback or errors • Shapes the services swiftly to meet changing customer expectations Essential Behaviours - Achievement Cluster Professionalism
FURTHER INFORMATION AND APPLICATION PROCESS
Why work for us? RBKC’s offices are within walking distance of Kensington High Street underground station. The area is also services by a number of bus routes and links making this a very accessible location. As well the normal benefits associated with a Local Government position, you are also offered zone 1 and 2 travel cards within the package, significantly reducing the cost of travel to and from work, following the successful completion of your probation period (6 months). Other benefits include: • 38 days annual leave (30 days annual leave + public holidays) • Employee Support with CPD • Incremental annual salary progression • Annual performance related bonus payments Salary level Anticipated starting salary level for this appointment ranges from £41,600 to £56,200 per annum, with the opportunity for progression once in post. APPLICATION PROCESS For a confidential discussion and/or the full job description please contact our advisors Marcus May marcus.may@mrgpeople.co.uk or Nick Coppard nicholas.coppard@mrgpeople.co.uk on 0207 959 2368. To apply please send a CV and covering letter to marcus.may@mrgpeople.co.uk. The Management Recruitment Group has been exclusively retained for this campaign. All direct and third party applications will be forwarded to them. Closing date for applications: 7th January 2018 Interviews to be held week commencing: 22nd January 2018
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