customers without proper authorisation as per the Hotel policy guidelines.
Degree of Offence
Item
Infraction
Employees or aggressiveness while interacting with guests of the Hotel. showing disrespect, discourtesy
17.
C
18.
Employees refusing to serve Hotel customers/guests.
D
19.
Habitual or substantial negligence of duty.
C
Employees lacking knowledge or skills, which they should expressly or implicitly know.
20.
A
Interfering with another person’s work without just cause during working hours.
21.
B
Employees who are responsible for cash handling having a shortage or overage in their float.
22.
C
Employees not completing medical tests or procedures as required by the Hotel Clinic or local authorities.
23.
C
Rule 3: Hotel Confidential Information
Degree of Offence
Item
Infraction
Employees revealing or providing any documents related to the Hotel to third parties without obtaining prior approval in writing from the General Manager. Unauthorised employees giving interviews concerning the Hotel without approval from the General Manager. Authorised personnel are restricted to the Director of Sales & Marketing and the Director of Communications only Employees disclosing confidential information to competitor Hotels or business groups which may directly or indirectly affect the Hotel
1.
D
2.
D
Employees disclosing information of the Hotel’s guests i.e. guest profile, room numbers and other confidential guest
3.
D
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