Guest Delight Program (GDP) The GDP is a companywide program used to show appreciate and to reward colleagues who go the “extra mile” to delight our guests.
• External (Guests) and Internal (Fellow Colleagues) are included
• Colleagues with little or no guest contact role can also participate in this program, if they go the “extra mile” to contribute towards creating a better working environment.
• All Colleagues are eligible (except Ex-Com & Level 2)
There are 3 levels of awards:
1. Silver Star
2. Gold Star
3. Diamond Star
Silver Star: Any of these 3 nomination channels can be combined in 1 month to be eligible in the Silver Star category: - 3 GDP cards or guest written compliments / 2 GDP cards from Internal Guests. - 1 “Good Things That I Hear” (GTTIH) commendation from your colleagues. - 1 Suggestion (adopted/implemented).
Gold Star: Colleagues who qualify for Silver Star, a minimum of 3 times within the year.
Diamond Star: Colleagues who qualify for Silver Star, a minimum of 8 times within the year.
The more you delight the guests, the more you will be rewarded. We should strive to become Diamond Stars!!
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