CIPP Payslip Statistics Report 2008-2019

Executive summary

The CIPP has been conducting research into the long-term trends affecting payroll and payslips since 2008. The Policy and Research team would like to thank all those who responded, as we would not be able to undertake this research each year without the support and input from our members and the profession.

This annual research looks at the number of people being paid, the frequency with which they are paid, the method by which they are paid and how the payslips are distributed.

In addition, the survey this year explores awareness of the changes to the off-payroll working rules, and seeks to understand whether automatic enrolment, now considered to be business as usual, continues to bring additional burden.


● The proportion of payroll service providers or agents acting on behalf of their client base has risen significantly to 25%, from a relatively consistent 15-18% in previous years ● Possibly bucking the trend of recent years, the number of respondents from the retail sector has increased this year to 12% from an average of 4-5% between 2016-2018 ● Monthly remains the most common pay frequency with more than 96% of respondents reporting they operate a monthly payroll ● ‘Payment on demand’ was included as an answer choice for the first time in 2019, and 0.7% of respondents indicated they used this option ● 7% of respondents stated that they had received requests from employees to be ‘paid on demand’ ie to be paid as they do the work rather than at the end of the week or month ● 8% of respondents reported that they had changed pay frequency, with the majority switching from either weekly or fortnightly payments to monthly ● 7% of respondents reported that they had received a request to change pay frequency, predominantly because of a need to manage finances ● 68% of respondents pay employees early at Christmas ● Friday continues to be the most common pay day for weekly, fortnightly and four weekly payrolls. Unsurprisingly, the last working day of the month remains the most common pay day for monthly payrolls ● 37% of respondents now include information about payrolled benefits, up from 20% in 2015-16 when payrolling of benefits was first introduced ● 35% of respondents outsource some payroll functions ● Online distribution is the most common way for employees to receive their payslips, with 60% of respondents providing an online self-service facility and 32% using email ● The number of complaints regarding the method of distributing payslips (paper to online) has fallen, down from 60% in 2018 to 41% in 2019



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