3.3 Home Service Professionals (HSP) HSP Teams are comprised of one leader and one partner. Most trainees and partners want to become team leaders and can generally be promoted with minimal additional training. Hire people with the recommended characteristics and have a plan to promote them. Those who are not qualified for the responsibilities of team leader can be hired specifically as partners, but there is greater turnover in that position. A driver’s license is not required to work as a partner. The successful, long-term home service professional can be described as follows. Feelings about Job He/She is attracted to the family-friendly hours, having your trust, the authority to work independently without direct supervision, and good relationships with you, co- workers and long-term customers. Background Has a general proficiency in housekeeping skills, but will benefit from learning the MOLLY MAID system to streamline procedures. Even though you may be attracting experienced cleaners, they still require training in the MOLLY MAID cleaning system so they become more efficient and learn to eliminate bad or wasteful habits. A team leader is mature, flexible, an extrovert and has developed interpersonal skills. Most home service professionals are not hired as team leaders initially, but advance through the ranks of trainee and partner. This list is a sample only. Do not use it without consulting competent, local, legal counsel. Agility - Employees must stoop, bend, kneel, stretch, lift and carry in a manner consistent with normal housekeeping activities such as vacuuming, wiping, polishing, scrubbing, etc. Physical stamina - Employees must safely achieve and sustain minimum production rates consistent with [Your Company Name’s] standards that result in the required revenue per day by each team and revenue per week by each team. The typical company standard is 20 homes per week. Standard business hours - Employees must adhere to, maintain and be available to work the required customer service business hours established without tardiness, interruption, or early departure (Typically Monday through Friday, [insert your start time] to [insert your ending time]). System - Employees must use approved equipment and supplies and learn, understand, remember and execute the required cleaning tasks, sequences, procedures and precautions defined in the MOLLY MAID system. The system is defined in the cleaning manual, training manual, training videos, employee handbook, employment agreement, and safety manual.
3.1.1 Essential Job Functions
MOLLY MAID Personnel Manual Copyright 2015, Molly Maid, Inc.
Page 10
Proprietary and Confidential Information
Made with FlippingBook flipbook maker