5. Employment Inquiries
You should try to get applicants to come to your office to fill out an application and interview, but the telephone is usually your first contact with the applicant. There is a process for this and you must be careful about the questions you ask. 5.1 Screening and Interviewing You should try to get applicants to come to your office to fill out an application and interview, but the telephone is usually your first contact with the applicant. There is a process for this and you must be careful about the questions you ask. 5.1.1 First Impressions You are the face MOLLY MAID and the applicants’ first contact with the business. Create a positive image of the MOLLY MAID brand and entice them to your employment opportunities. Be warm, encouraging and appealing to set MOLLY MAID apart from other potential employers. 5.2 Effective Phone Screening A brief telephone “interview” can be an effective tool to encourage the prospect to come to your office for a personal interview. Do not over-inform or screen excessively. During the telephone interview: Thank the prospect for calling. Show sincere appreciation for the opportunity to present information about MOLLY MAID. Emphasize and reiterate the exceptional opportunities that MOLLY MAID offers, including the ideal hours, great co-workers and customers. Limit telephone screening to determine: o That the prospect is at least 18 years old o That the prospect is legally eligible to work in the U.S. o Whether the prospect has a valid driver’s license and a clean driving record o Whether the prospect is bondable o The prospect’s name and home telephone number Use positive phrases such as: “You sound like an ideal candidate. I think you will find this job very rewarding and I would like to meet with you personally. Can we set up an appointment to discuss things in more detail?” to encourage the prospect to come in and fill out an application.
MOLLY MAID Personnel Manual Copyright 2015, Molly Maid, Inc.
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