5.2.1 Suggested Questions Ask only those questions that will establish the prospect’s essential employment qualifications. Start the call by saying, “Good morning! Thank you for calling MOLLY MAID. This is____________ speaking; how may I help you?” 1. Oh, that’s great! Do you have a few minutes to answer some questions? 2. May I ask for your name? 3. _______, thanks for calling. I don’t know how much you know about MOLLY MAID, but our team members tell me the thing they like best about MOLLY MAID is the schedule – we work Monday through Friday, from 8:00 to 5:00 with no evenings, weekends, or holidays. We work hard and we have fun, too. We help our customers find more free time by keeping their homes clean. How does that kind of schedule sound? 4. May I ask you a few questions? 5. Are you legally eligible to work in the US? 6. Because we enter the homes of customers, our team members are insured. This means we cannot have anyone with a police arrest record that has resulted in conviction. Does this sound like something you qualify for? 7. Are you at least 18 years old? 8. Do you have a valid driver’s license? 9. I’d like to get together with you to tell you more about the MOLLY MAID opportunity. Could you come in later this afternoon to fill out an application? I’ll be here from 1:00 to 4:00 today. Is that convenient for you? 10. Let me give you directions to the office. Thanks so much for calling! I look forward to seeing you. 5.3 Questions You Should Not Ask Do not ask questions that are discriminatory in nature, or you may be in violation of various anti-discrimination laws. Ask only those questions that directly relate to the job functions. (See the section “Use a Legal Application” for more detail.) The restrictions are the same for all phases of the employment process. Be sure to check with your State Labor Board and the various Federal Agencies for the most current information. 5.4 Information to Give Over the Phone The initial phone inquiry gives you the opportunity to provide candidates with important information about MOLLY MAID. The key to the initial phone call is to screen for specific employment requirements and encourage them to come to the office to fill out an application. This information will have a major impact on whether they pursue the opportunity further. Be sure to: Reiterate the highlights of the MOLLY MAID opportunity.
MOLLY MAID Personnel Manual Copyright 2015, Molly Maid, Inc.
Page 23
Proprietary and Confidential Information
Made with FlippingBook flipbook maker