Answer questions with general information phrased to appeal to their needs and expectations. 1. “How much do you pay?” Start by saying, “We are not a minimum-wage employer.” If money is their issue, ask, “What do you need to make?” or, “What were you making in your last position?”, or “What are you making now?” Their answer will let you know if you are able to meet their pay requirements. If the applicant persists and wants a dollar amount, give a realistic range of weekly, entry-level earnings in your franchise then mention there is opportunity for advancement. Do not discuss commissions until the interview. Avoid giving specific earnings information over the phone. Make the prospect aware of the MOLLY MAID brand image and professionalism. “We don’t just clean houses; we give our customers peace of mind and free time to enjoy with their families.” “Customers are drawn to our professionalism.” “Satisfied customers are willing to pay for quality service, which is why we can offer steady jobs that pay well.” “We can only scratch the surface over the phone. I’m sure you have many questions and I’d really like to meet with you and tell you more about this opportunity.” “I’m excited that I can offer this kind of employment. Is it possible to meet at my office on_________?” 5.5 Scheduling a Personal Interview If you are satisfied with the answers you receive from the prospect (whether on the phone or in the office), let the prospect know what hours you have available for meetings and ask her to complete an application. Refer to it as a meeting not an interview so the prospect does not get nervous. Give clear directions to your office. Ask the prospect to bring job-related information, such as names of former employers and dates worked. Confirm the date and time for the meeting Tell her you are looking forward to the meeting. Thank her for her interest.
Set aside a block of time for all interviews and do not separate the times for each applicant.
MOLLY MAID Personnel Manual Copyright 2015, Molly Maid, Inc.
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