8. Interviewing Applicants
8.1 Introduction The interview is an important time for you to learn about the candidate and to tell her about the opportunities at MOLLY MAID. The three essential purposes of an interview are: 1. To share information about MOLLY MAID with the applicant, including your values and expectations 2. To receive as much information as possible about the candidate, enabling you to make an intelligent hiring decision 3. To give the candidate an opportunity to clarify and amplify information given on the employment application. Employment interviews are an indispensable part of the hiring process and, when properly conducted, are excellent screening devices. The more methodical and systematic the interview process, the more likely it is that you will obtain the information you need to accurately judge an applicant’s chances for success. Keep an open mind while gathering information from the applicant. You are looking for someone who is able to perform the job’s designated tasks and who has specific character traits. Ideally, this will be a long-term hiring decision. Do not make a hiring decision during the first four minutes of an interview. Hasty hiring decisions based on insufficient information or intuition rarely works out. Use proper interviewing techniques and know what you should and should not ask. Planning and preparation are the keys to effective interviews and questions should be carefully prepared to guard against discrimination claims. The best and most legally compliant interviews are those in which you ask each applicant the same pre-planned questions. Use the interview flip chart for consistent presentations. Make note of the candidate’s responses and your evaluations and later document the interview.
8.2 Interview Outline
Whether hiring an HSP or CSR follow the steps outlined in this section.
8.2.1 Opening the Interview
Briefly describe MOLLY MAID.
Explain that he/she will work for your company, not Molly Maid, Inc. Describe the position. Discuss the applicant’s completed application form, prior work experience, qualifications and needs. Explain your business procedures regarding the required I-9 forms, employment agreements, background checks and other legal forms.
MOLLY MAID Personnel Manual Copyright 2015, Molly Maid, Inc.
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