• Employees like to be rewarded for their work • People work harder when there is a goal to reach • It makes their job more interesting and fun • It is one of the most important tools in keeping and motivating employees
12.4.2Ways to Recognize your TeamMembers • Post or publish results and positive customer feedback • Recognition in front of the group • Monetary • Gift Certificates • MOLLY MAID Novelty Items • Combined (an incentive program that has a little of each of the above works well!) • Staff party • Personal note from you to your team member saying “good job”
12.4.3 Categories for Incentive Programs • Customer retention/Quality • Attendance • Route Utilization (production) • Longevity of employees • Referrals (employee and customer) Low customer cancellation rate Customer compliments
Converting One Time Clean Customers to regular customers • Upholding the MOLLY MAID system and image (appearance, attitude, teamwork, rapport)
12.4.4 Publish or Post facts and statistics
There are ways to recognize your team members and get results without even spending any money. Posting “record” highs (or lows) in areas such as cancellation rate, route revenue, number of consecutive days of perfect attendance, number of consecutive days with no complaints. Your team members may try harder if there is a record to break. Remember “What gets measured gets managed.” Suggestions for key indicators to track:
• Cancellation Rate by team • Route Utilization by team • Happy Customer notes • Route Revenue by team • Customer Compliments • Employee of the month • Team of the month
MOLLY MAID Personnel Manual Copyright 2015, Molly Maid, Inc.
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