POINT-OF-SALE (POS) AND PAYMENTS
PATHWAY 5
DISCOVERY QUESTIONS “When did you last replace your POS terminals? Are they currently EMV and NFC-compliant?” “How are associates handling checkout during peak hours—are customer lines forming?” “Do you offer curbside pickup or table-side service? How is payment currently handled in those moments?” “How do you track inventory in real time? Are stockouts and overstocking recurring problems?”
High-Potential Verticals
Convenience eCommerce
Hospitality Pharmacy
Retail
Utilities
Emerging opportunities: Pharmacy POS—driven by prescription tracking, controlled substance documentation, and pharmacy benefits management (PBM) integration. Utilities—driven by mobile payment infrastructure for field technicians accepting payment at the point of service. REAL-WORLD APPLICATIONS 1. Retail: Real-time inventory intelligence across 200 locations A national retail chain integrated cloud-connected POS across 200 locations, enabling real-time visibility into inventory levels, sales velocity, and product performance by store. The system automatically flags low-stock items and generates reorder recommendations, eliminating the manual cycle count process that previously tied up store associates for hours each week. Shrink detection improved because every item entering or leaving the system is logged at the point of transaction. Store managers gained live dashboard access from any device.
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