Housing Choices Tasmania - Home Stories Spring 2017

A message from the State Manager

“...time to relish the start of some sunny weather”

Spring is finally here and the Tulips are in bloom! It’s a beautiful time of year in Tasmania – a time to relish the start of some sunny weather. It has been an exciting and busy quarter for Housing Choices and I hope you enjoy the updates in this spring edition of Home Stories. This publication would not be nearly as enjoyable without your stories, so please continue to let us know what you have been up to. We also know that you have your own thoughts about future editions which we’d like to explore further. This last quarter saw the delivery of our Resident Satisfaction Survey results and we are currently busy analysing the report as part of our renewed focus on quality customer service. Quest Consulting have run the annual Resident Satisfaction Survey for the last the seven

years (2011-2017). Responses have increased significantly since 2014, and again this year, and we at HCT are keen to encourage this level of input from you. While the results remained high for HCT resident’s satisfaction with our overall service delivery 88% property 92% location 87% and customer service 88% we will still be looking to find ways to change our approach to customer service generally and maintenance in particular that will increase satisfaction in this important area. I would like to sincerely thank all who participated. The results will assist us in fine tuning our service delivery to ensure we are delivering the quality services you expect.

Kim Bomford State Manager, Tasmania

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