Resident survey results:
All Tasmanian residents Satisfied and Very Satisfied with overall service provided
The survey results indicate that 88% of Housing Choices Tasmanian residents are happy with the overall service we provide to you. Although overall satisfaction is slightly lower than this time last year, we are encouraged by the results, as this year we have more than 607 residents contributing; a greater number of respondents than we have in previous years.
In this survey we gave you the opportunity to provide comments about your experiences in addition to a raw score. These comments ranged from positive feedback to suggestions for improvement. Some examples from Tasmania included:
95%
91%
89%
90%
88%
87%
85%
85%
80%
2012
2014
2015
2016
2017
“Love the peace of mind of stable, long term home” “I am really happy with Housing Choices. Couldn’t have a better landlord. Nothing is a problem. they are great and you really feel safe and secure.” “There has certainly been a big difference in a good way since Housing Choices took over properties.”
“I am very happy with Housing Choices. I feel safe - this is important for me. I feel they take care of us.” “The redevelopment of a rundown and unsavoury site was a wise use of public money and the homes are now amazing.”
Satisfied and Very Satisfied with Housing Choices Tasmania taking account of tenants’ views
Satisfied and Very Satisfied with Maintenance
84%
85%
95%
88%
82%
82%
90%
86%
80%
85%
82%
85%
79%
80%
75%
75%
2012
2014
2015
2016
2017
2015
2016
2017
2017 Agree & Strongly Agree with Social Impact Statements (All Residents)
Satisfied and Very Satisfied with Property
95%
100%
79%
78%
80%
71%
70% 67%
59%
60%
90%
89%
89%
89%
90%
40%
20%
86%
85%
0%
2012
2014
2015
2016
2017
Sense of security
Belonging to a community
Health
Family relationships
Financial position
Peace of mind
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