Outcomes Report (2014-15)

OCS Annual Outcomes Report 2014-2015

Staff Satisfaction Every year, OCS surveys employees to ensure that we are living up to our values, providing the best services to our clients, and ensuring that OCS remains a positive, supportive and engaging place to work. In 2014, we chose to utilize a new staff survey tool, which is an abridged version of a mass survey created by Professor Tony Schwartz and Associate Professor Christine Porath of Georgetown University’s McDonough School of Business, and whose comprehensive results will be published on the Harvard Business Review website. The survey focuses on 5 categories which include: 1. Employee health and well-being 2. Trust and safety 3. Satisfaction 4. Focus and priorities 5. Meaning and significance OCS staff reported: • “moderate” to “high” levels of stress • “above average” to “extremely high” ability to balance work and home life • “high” to “extremely high” sense of community at work

One of the most significant results was regarding staff’s “level of engagement at work”.

“At OCS approximately 80% of staff report an above average to extremely high level of engagement with their work and an equally high likelihood to stay within the organization.”

This is significant because according to Gallup, worldwide only 13-20% of employees report being engaged in their work, and in North America, engagement in 2014 was measured at 31.5%.

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